Primera DL 500 User Manual
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Primera DL 500 User Manual

Durable label printer
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121812-511351
User's Manual
© 2012 All rights reserved
For the most recent version of this manual please visit
http://www.primera.com/manuals.html

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Summary of Contents for Primera DL 500

  • Page 1 121812-511351 User's Manual © 2012 All rights reserved For the most recent version of this manual please visit http://www.primera.com/manuals.html...
  • Page 2 No part of this document may be photocopied, reproduced, or translated into another language without prior written consent. Trademark Acknowledgments: Primera is trademark of Primera Technology Inc. Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    Table of Contents Section 1: Important Safety Information ..........1 Section 2: Getting Started ................3 A. Choosing a Good Location ............3 B. Unpacking and Inspection .............3 C. Indentifying the Parts ..............5 D. Computer Specifications ..............7 Section 3: Label Stock ...................8 A. Label and Roll Specifications ............8 B.
  • Page 4 Interactive Feature in this PDF Document There are interactive features that will allow you to jump to different locations within the document. Each listing in the Table of Contents is interactive. Place the cursor on either the words or the page number. A small hand with a pointing finger icon appears.

  • Page 5: Section 1: Important Safety Information

    Section 1: Important Safety Information Thank you for purchasing the DL500 Durable Label Printer. Please read the following important safety information before operating your DL500. CLASS 1 LASER PRODUCT IEC 60825-1 Second Edition, 2007/03 WARNINGS • Use of controls, adjustments or performance of procedures other than those specified herein...

  • Page 6: Safety Labels

    Safety Labels Safety labels are affixed to the printer in the following locations: WARNING: Class 4 invisible laser radiation with cover open and interlocks defeated. Avoid eye or skin exposure to direct or scattered radiation. WARNING: Sharp edge, keep fingers and other body parts away. Serial Number and ID information 2 Important Safety Information...

  • Page 7: Section 2: Getting Started

    Section 2: Getting Started A. CHOOSING A GOOD LOCATION • Place the printer on a flat surface in a location with adequate air circulation to prevent internal heat build-up. • Do not place the printer near heat sources such as radiators or air ducts, or in a place subject to direct sun light, excessive dust, mechanical vibration or shock.
  • Page 8 The following items are inside the printer supply roll area: • Starter Roll of smokeless label stock Save the carton and packing materials. They will come in handy when transporting the printer. Getting Started...

  • Page 9: Indentifying The Parts

    C. IDENTIFYING THE PARTS Front View Top Cover Pause LED Pause Button Power LED Load/Feed Button Media LED Label Tear Bar Unload Button The Pause Button pauses the printer during a print job. If pressed when no print job is printing, it will prevent any new jobs from beginning.

  • Page 10: Rear View

    Rear View USB Port Power Input Port Power Switch Filtration Unit Communication Port (9-pin serial) Interior View, Label Roll Area Moveable Label Stock Hub Fixed Label Stock Hub Data Chip Contact Hub Engagement Lever Label Stock Hub Supports Getting Started...

  • Page 11: Computer Specifications

    Interior View, Carrier Laser Windows DO NOT TOUCH Carrier WARNING Safety Skirt Label Feed Exit Area Exhaust Duct Invisible Laser Path DO NOT BLOCK E. COMPUTER SPECIFICATIONS For optimal printing speed you must have a PC with the following recommended specifications: •...

  • Page 12: Section 3: Label Stock

    Important Notes Regarding Label Stock • The DL500 can only be used with label stock manufactured or approved by Primera. Several standard sizes are available. Custom sizes can also be ordered. This printer requires a custom plastic hub with an integrated data chip.

  • Page 13: Label Stock

    Label Sensing Methods Label Width Liner Width Gap Between Labels Method 1: Label Gap Sensing Distance from Edge of Liner Width of Thru-Hole Method 2: Thru-Hole Sensing Distance from Label Height edge of Liner to edge of Label Method 3: Reflective Sensing (Black mark must be printed on back side of label stock.) Black Mark...
  • Page 14 Label Width 5.125" (130 mm) 0.75" (19 mm) Liner Width 5.125" (130 mm) 1.5" (38.1 mm) Label Height/Length 12" (305 mm) 0.75" (19 mm) Gap between labels 10" (253 mm) 0.1" (2.5 mm) Width of Thru-Hole 2" (50.8 mm) 0.6" (15.2 mm) Distance from Edge of 0.9"...

  • Page 15: Installing Label Stock

    B. INSTALLING LABEL STOCK The following steps will guide you through loading label stock in your printer. 1. Open the Top Cover. Lift here. Lift Here 2. Find the label stock roll area near the back of the printer. Label Stock...
  • Page 16 Pull the Hub Engagement Lever down until it locks into position. Hub Engagement Lever Locate the label stock roll. Remove the foam shipping spacer. Place the roll on the Hub Supports. Stock should be installed with the labels facing up and coming off the top of the roll.
  • Page 17 5. Pull the Hub Engagement Lever up. The moveable hub will engage the label stock hub. 6. Pull the Movable Throat Guide outward to make room for the label stock. Moveable Throat Guide Fixed Throat Guide Label Stock...
  • Page 18 7. Place the leading edge of the label stock under the "label stock" symbols on the Throat Guides. The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not fully into the print mechanism.
  • Page 19 If the printer still does not feed or skips labels, check the in-feed sensor position. It should be set to 1.4". Do not move it from this position unless directed by Primera Technical Support! [63.5] [50.8] [38.1]...

  • Page 20: Section 4: Setup Your Label And Print

    Section 4: Setup Your Label and Print A. USING BARTENDER® BarTender PE is included with the DL500. Other programs can be used to print. If printing from other programs please follow the guidelines in Section 4C. When you open BarTender you will be given the choice to select an existing label or create a new one using a wizard.
  • Page 21 2. Select "Blank Label Format". Click "Next". 3. Select "Durable Label 500". Click "Next". Setup Your Label and Print...
  • Page 22 4. Select "Specify Custom Settings". Click "Next". 5. Set the page size, width and height to match labels installed in the printer. Click "Next". Setup Your Label and Print...
  • Page 23 6. Set your shape. Typically you would choose "Rounded Rectangle". Most labels have a .125” corner radius which is automatically set when you choose "Rounded Rectangle". If your labels have square corners, set your shape to "Rectangle". Click "Next". 7. Set all of your margins to zero. Click "Next". Setup Your Label and Print...
  • Page 24 8. Set both rows and columns to "1". Click "Next" or "Finish". If you click "Finish", the remaining default wizard options will be set. 9. The label size is automatically set the same as the page size. No changes are necessary. Click "Next" or "Finish". If you click "Finish", the remaining default wizard options will be set.
  • Page 25 10. Set your background photo, if desired. For this printer you will probably not want a background photo. In this case, select "None". Click "Next" or "Finish". If you click "Finish", the remaining default wizard options will be set. 11. Review the label setup summary. If it is correct, click "Finish".

  • Page 26: Add Text, Barcodes And Graphics To Abartender Label

    B. ADD TEXT, BARCODES AND GRAPHICS TO A BARTENDER LABEL Once you have created your label size you will need to add text, a barcode and/or graphics. This can be done using one of buttons on the button bar at the top of the screen. Add Text.

  • Page 27: Printing From Bartender

    C. PRINTING FROM BARTENDER To print, click the Print button or go to the File Menu and select "Print". The Print Dialog window will appear. Select the Durable Label 500. Set the number of copies. Click "Print". Setup Your Label and Print...

  • Page 28: Printing From Other Programs

    D. PRINTING FROM OTHER PROGRAMS Since this printer uses a standard Windows printer driver you can print from any application you would like. There are just a few things to remember that will make it much easier. 1. Set the Page/Label Size in the driver. BarTender automatically prompts you for the size of the label that you are using.

  • Page 29: Printer Settings

    E. PRINTER SETTINGS To access basic settings such as Paper Size and Orientation go to the Start Menu – Choose Devices and Printers (Printers and Faxes for Windows XP) – Select the Durable Label 500. Right click on it and choose "Printing Preferences". You may also access these settings from the print window of any printing program.

  • Page 30: Status Tab

    There are four tabs across the top. The following is a description of the contents of each. Status Tab The Status tab contains the current status of the printer and details about any error that appears. You can also switch to Advanced mode which displays additional status which may be useful to tech support for solving any problems.
  • Page 31 Tear Off Position – When using the Present mode, adjust this setting to change the output position of the label. This will move the labels out further from the printer or move them back toward the printer. The goal is to center the gap between labels over the Label Tear Bar so that you can easily tear off a run of labels after they have been printed.
  • Page 32 Media Overrides – Media chip values are the settings stored on the media chip inside the label core. Override values can be set to override Default values. • Sensor Type should not be adjusted unless the stock has been modified after purchase. •...

  • Page 33: Preferences Tab

    Preferences Tab On the Preferences tab you can adjust how the status bar at the bottom of the settings application displays the media remaining on the roll. By default the settings application will show the remaining media in inches or cm depending on how you set the Display Units on this tab.

  • Page 34: Section 5: Setup The Df-30 Filtration System

    Section 5: Setup the DF-30 Filtration System Smoke labels require the use of an optional filtration system (DF-30) and the replacement of exhaust ducting. Every label core contains a data chip which records the type of label stock. If the stock requires a DF-30 filtration system, the printer will attempt to detect if the DF-30 is connected via the 9-pin serial port.
  • Page 35 Now connect the Serial Cable to the back of the DL500 and the side of the DF-30. Serial Port Power Port Power Button DF-30 FILTRATION SYSTEM System ON RESET POWER Service Motor Service Filters CALIBRATION POWER CORD Remote / Standby REMOTE CONTROL www.primeralabel.com Warning: Disconnect power cord from wall outlet prior to opening doors and/or servicing unit.

  • Page 36: Section 6: Maintenance And Troubleshooting

    Section 6: Maintenance and Troubleshooting The follow maintenance should be done according to the schedule below: Maintenance Action Frequency Section Clean Guide Shafts Before every label roll* Clean Encoder Strip Every five label rolls* Replace Exhaust System Before every label roll Clean Print Support Plate Before every smoke 6A (Step 4) label roll Clean Exhaust Duct...
  • Page 37 Smoke labels require the use of the DF-30 Filtration System. Note: A replacement Exhaust Duct and Exhaust Chimney come with every new roll of smoke label stock. You can also purchase additional replacements from Primera. Exhaust Duct (Part # 084001)
  • Page 38 3. Move the Carrier to the far left if it is not already there. Pull the right side of the Exhaust Duct up and through the slot as shown in the illustration. Then slide the duct to the right to completely remove it. Carrier Exhaust Duct Maintenance and Troubleshooting...
  • Page 39 4. Once the Exhaust Duct has been removed you will have access to the label feed path. Inspect the area for smoke residue. Remove it using rubbing alcohol and a paper towel or cloth. Smoke residue will be present on the Print Support Plate where it was not covered by label stock.
  • Page 40 7. Locate a new Exhaust Chimney. Insert the new Exhaust Chimney with the gasket end down. Push it down until the top is even with the adjacent Print Support Plate. Gasket 8. Locate a new Exhaust Duct. After making sure the carrier is pushed to the far left, insert the left side into the slot as shown in the illustration.
  • Page 41 Guide the right end of the duct down through the slot as shown in the illustration. Push toward the rear of the printer until the duct snaps into place. Verify that the opening in the bottom of the Exhaust Duct aligns with the top of the Exhaust Chimney.

  • Page 42: Cleaning The Laser Windows

    B. CLEANING THE LASER WINDOWS Cleaning the Laser Windows is necessary if debris, dust, finger prints or smoke residue are visible on the windows. Typically, poor print quality would be the first sign of Laser Window contamination. Carrier Laser Windows To clean the windows, first disconnect power.

  • Page 43: Cleaning The Feed Path

    C. CLEANING THE FEED PATH If smokeless label stock is used the exhaust system will not need to be replaced every roll of label stock. However, this means that adhesive may build up on the bottom edge of the Exhaust Duct. To clean the Exhaust Duct and feed path use the following instructions: 1.

  • Page 44: Cleaning The Guide Shafts And Encoder Strip

    D. CLEANING THE GUIDE SHAFTS AND ENCODER STRIP The Guide Shafts and the Encoder Strip should be inspected regularly for debris and then cleaned, if necessary. The Guide Shafts are the metal bars upon which the Carrier travels. The Encoder Strip is a transparent strip of plastic with small vertical lines.

  • Page 45: Troubleshooting

    E. TROUBLESHOOTING Print quality is poor; missing 1. Replace the exhaust system or blurry text, graphics or according to Section 6A. barcodes. 2. Clean the Laser Windows according to Section 6B. 3. Clean the Guide Shafts or Encoder Strip according to Section 6D.

  • Page 46: Technical Support

    If you still have difficulty, contact the technical support number using one of the methods listed below. Source Location Primera Knowledge Base www.primera.com/knowledgebase.html BarTender Software Help files Open the software. Click on the Help Menu - Contents Email Support www.primera.com/contact_tech_support.cfm...

  • Page 47: Section 7: Specifications

    See-through and black mark reflective sensors Supply Roll: 6” (152 mm) OD on 3” (76.2 mm) ID core Label Design Software: BarTender Primera Edition included (Most other Windows-based label design software may also be used) Operating System: Windows XP/Vista/7/8 Data Interface: USB 2.0...
  • Page 48 Printed in the United States of America P/N 511351...

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