Primera LX910 User Manual
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Primera LX910 User Manual

Color label printer
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User's Manual
© 2018 All rights reserved
For the most recent version of this manual please visit
http://www.primera.com/LX910downloads

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Summary of Contents for Primera LX910

  • Page 1 User's Manual © 2018 All rights reserved For the most recent version of this manual please visit http://www.primera.com/LX910downloads...
  • Page 2 Notices : The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  • Page 3: Table Of Contents

    C. Adjusting Gap Sensor Position ............12 D. Set the Stock Sensor Mode ..............13 E. Set the Present/Cut Mode ...............15 Section 3: Primera PrintHub ................18 A. Monitoring Ink Levels ..............19 B. Using the Cost Estimator ..............19 C. Replacing Ink Cartridges/Low Ink Warning .......20 Section 4: Printing from a PC ..............23...
  • Page 4 Interactive Feature in this PDF Document There are interactive features that allow you to jump to different locations within the document. Each listing in the Table of Contents is interactive. Place the cursor on either the words or the page number. A small hand with a pointing finger icon appears.

  • Page 5: Section 1: Getting Started

    INDEX Section 1: Getting Started THANK YOU… ...for choosing an LX910 Color Label Printer. The LX910 Printer will print razor-sharp text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly onto rolls of labels, card stock and a variety of other approved media.

  • Page 6: Unpacking And Inspection

    INDEX B. UNPACKING AND INSPECTION While unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. The following items are included in the supply box: •...

  • Page 7: Identifying The Parts

    INDEX C. IDENTIFYING THE PARTS This illustration shows the front of the printer with its control buttons and LED indicator lights. Top Cover Pause LED Pause Button Power LED Load/Feed Button Ink Low LED Unload Button Label Tear Bar The Pause Button pauses the printer AFTER the printing of the current label has finished to allow for loading of label stock and ink cartridge.
  • Page 8 INDEX This illustration shows the input ports and power switch found on the rear panel of the printer. USB Port Power Switch Power Input Port This illustration shows the interior of the printer. Fixed Throat Roll Stop Guide Sensor Adjustment Roll Arm Movable Throat Guide...
  • Page 9 INDEX Removable Panel to clear label jams Cartridge Carrier Grit Roller Cutter Track Pressure Rollers Cutter Wheel Replacement Access Port Getting Started 5...

  • Page 10: Section 2: Label Stock

    A wide variety of label stock can be used in the Printer. Refer to the specifications and settings in the following sections before ordering custom stock from Primera or any stock from another company. Important! Test all custom made label stock with the intended printer before ordering large quantities! Primera will only assume responsibility for custom label stock ordered from Primera.
  • Page 11 For these reasons the weight or thickness of the liner is a variable that can not easily be defined. Primera recommends and uses 40# liner with all label stock. It is important to test all label stock with the intended printer...
  • Page 12 INDEX Roll Specifications Label Side Out Roll O.D. Label Stock 3” 6” Core I.D. Core O.D. Note on Label Orientation: If you are using an applicator to apply your labels, be sure to order label stock with the correct orientation for your applicator. For example most applicators will apply the side of the label first, so you will want to print the labels sideways.

  • Page 13: Installing Label Stock

    INDEX B. INSTALLING LABEL STOCK The following steps will guide you through loading label stock in your printer: Make sure power is connected and printer is on. 1. Open the Top Cover. Lift Here 2. Lower the Roll Guide and pull it outward to make room for your label stock.
  • Page 14 INDEX 3. Remove any shipping tape from your label stock roll to ensure that it can unroll freely, making certain that no adhesive portion is exposed. It is important to note that any exposed adhesive surface can attach itself the inner workings of the print mechanism and cause a media jam.
  • Page 15 INDEX 6. Pull the Movable Throat Guide outward to make room for the label stock. 7. Place the leading edge of the label stock under Label Stock the "label stock" symbols on the Throat Guides. The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not yet into the printer itself.

  • Page 16: Adjusting Gap Sensor Position

    INDEX C. ADJUSTING THE GAP SENSOR POSITION If you are using label stock other than standard square / rectangular diecut labels such as circular die-cut labels or through-hole stock use the instructions below to adjust the position of the label stock gap sensor. The sensor can be adjusted using the slide bar on the inside of the printer.

  • Page 17: Set The Stock Sensor Mode

    INDEX The sensor can only be moved a maximum of 2 inches from the left side of the printable area. This means that the maximum diameter circular label that can be printed is 4 inches. For circular labels larger than 4 inches in diameter, you must have a black mark printed on the back of the label stock.
  • Page 18 2. Go to Start - Programs - Primera Technology - Primera PrintHub. 3. Click on the Label Feed (3rd tab from top).

  • Page 19: Set The Present/Cut Mode

    2. Go to Start - Programs - Primera Technology - Primera PrintHub. 3. Click on the Label Feed Tab.
  • Page 20 INDEX Cutter Options: Cut after no activity. This setting will cut at the end of a print job if the printer does not receive another print job within one second of the last print job in the queue. You can usethis feature to cut at the end of multi-copy job, multi-page job or multiple individual jobs in the queue.
  • Page 21 INDEX Present Options: Do not present. In this mode the label stock does not move after the last label is printed. This means that part of the last label printed is still in the printer. This should be used only if you have a label rewinder attached.

  • Page 22: Section 3: Primera Printhub

    PrintHub accesses most of the information it uses from the printer itself so the printer must be turned on and communicating for the program to be useful. 2. Go to Start - Programs - Primera Technology - Primera PrintHub. Adjust alignment, sensor mode, output mode and advanced...

  • Page 23: Monitoring Ink Levels

    INDEX A: MONITORING INK LEVELS Ink levels can be monitored at any time by using the PrintHub. Immediately after printing starts the PrintHub will display the ink levels in the upper right corner of the application. Ink is displayed in 10% increments. Example 100% to 90% to 80% etc.

  • Page 24: Replacing Ink Cartridges/Low Ink Warning

    This is because the ink that is used for beginning and periodic cartridge maintenance is divided into a larger number of labels. Primera recommend printing at least 5 labels for an accurate per label cost. C. REPLACING INK CARTRIDGES / LOW INK WARNING You can replace cartridges at any time or wait for the Low Ink Warning to prompt you to replace cartridges.
  • Page 25 INDEX To change a cartridge, follow this procedure: 1. Open the Cover. Lift Here 2. Press or pinch the tab on the front of the cartridge holder. 3. Remove the cartridge. PrintHub...
  • Page 26 INDEX 4. Locate a new cartridge and remove it from its packaging. Remove the foil outer package and the tape covering the nozzles. Remove Tape 5. Place the new cartridge into the empty carriage. Note: When installing the cartridge, tilt the cartridge at a slight backward angle of approximately 30 degrees.

  • Page 27: Section 4: Printing From A Pc

    A. USING BARTENDER® Primera Special Edition BarTender UltraLite is included with the LX910. Other programs can be used to print. If printing from other programs please follow the guidelines in Section When you open BarTender you will be given the choice to select an existing label or create a new one using a wizard.
  • Page 28 INDEX 2. Select "Blank Template". Click "Next". 3. Select "Color Label 910". Click "Next". Printing from a PC...
  • Page 29 INDEX 4. Select "Specify Custom Settings". Click "Next". 5. Set the page size, width and height to match labels installed in the printer. Click "Next". Printing from a PC...
  • Page 30 INDEX 6. Select your label shape. This is typically "Rounded Rectangle" for standard labels from Primera. 7. Set all of the margins to zero. (You can adjusted the left margin and Top of Form in the Label Alignment Section) Printing from a PC...
  • Page 31 INDEX 8. Set Rows and Columns to 1 for a standard label. 9. Set Template Size to be the same as the label size. Printing from a PC...
  • Page 32 INDEX 10. Check the "Picture" box to add a background photo or graphic to your label. Click "Next". If you click "Finish", the remaining default wizard options will be set and no picture will be added. 11. Select "Embedded Picture". Click the "File" Button to browse to the location of your photo/graphic file.
  • Page 33 INDEX 12. Review the label setup summary. If it is correct, click "Finish". Your blank label will be displayed. You can edit any of these settings by going to the File Menu and selecting "Page Setup". Basic and advanced settings are available on the various tabs.

  • Page 34: Add Text, Barcodes And Graphics To Abartender Label

    INDEX B. ADD TEXT, BARCODES AND GRAPHICS TO A BARTENDER LABEL Once you have created your label size you will need to add text, a barcode and/or graphics. This can be done using one of buttons on the button bar at the top of the screen. Add Graphic.

  • Page 35: Printing From Bartender

    INDEX C. PRINTING FROM BARTENDER 1. To print, click the Print button or go to the File Menu and select "Print". The Print Dialog window will appear. 2. Select the Color Label 910. 3. Set the number of copies. 4. Click "Print". Tip! Click on "Document Properties"...

  • Page 36: Printing From Other Programs

    INDEX D. PRINTING FROM OTHER PROGRAMS Since this printer uses a standard Windows printer driver you can print from any application you would like. There are just a few things to remember that will make it much easier. 1. Set the Page/Label Size in the Driver. BarTender automatically prompts you for the size of the label that you are using.

  • Page 37: Adjusting Print Alignment

    They also prohibit printing to the edge of the sheet. This is to avoid any need for alignment. The LX910 senses the beginning of the label with an optical sensor and is capable of printing to top, bottom, left and right edge.
  • Page 38 INDEX Adjust print alignment using the PrintHub. Go to the Print Alignment Tab (second tab). Important! Before adjusting any values, print the Test print to see how close you are to alignment. The on screen graphic is the same as the print which makes it easier to adjust these values.

  • Page 39: Creating A Full Bleed Print

    INDEX • Top of Form (TOF). This value moves the print start position up or down on the label. Add to the current value to move the printed label down or toward the printer. Subtract from the current value to move the printed label up or away from the printer.

  • Page 40: Printer Driver Settings

    INDEX TOF. Decrease the Top of form by 0.4mm. This will cause the printer to start printing before the label and ensure a fully printed label. Some additional adjustment may be necessary if the label was not perfectly aligned to begin with.
  • Page 41 INDEX To find Driver Settings: Click the Start button, search for "Printers". Select Printers and Scanners. Select the Color Label 910. Choose Manage. Select Printing preferences. The preferences screen will appear. Note on PC Settings: Most applications allow you to change these same printer driver options from their "Print"...
  • Page 42 INDEX Paper Size If you are using BarTender, this setting is adjusted during the label setup wizard. If you are using a program other than BarTender you will need to set this to the dimensions of your label. Keep in mind that the dimensions are always relative to the width and height of the actual label in the printer.
  • Page 43 ICC Gloss Paper, ICC Gloss Polyester and ICC Matte Bopp are all ICC calibrated color matching options. Select the setting that corresponds to your installed Primera media of the same type to produce ICC color matched prints. Note: ICC monitor calibration and additional setup is required for this option to work.

  • Page 44: Section 5: Printing From A Mac

    INDEX Section 5: Printing from a Mac NOTE: Mac Software Coming May 31st 2018. A. PRINTER UTILITY SETTINGS (COLOR LABEL 910 UTILITY) The Color Label 910 Utility is used to interact with the printer for gathering ink levels, maintenance, alignment, cost calculation and several other functions.
  • Page 45 INDEX Cost Tab (Third Tab). Calculates cost per label based on last label printed. Info Tab (Fourth Tab). Displays Printer Information including firmware version, driver version, total prints, and the default Saturation level for all labels printed. Printing from a Mac...

  • Page 46: Set Stock Sensor Mode

    INDEX Set the Stock Sensor Mode The stock sensor mode refers to the method the printer will use to detect the print starting position for each label. To access the Stock Sensor Mode, click on the Alignment button, then select Stock Sensor Mode.
  • Page 47 INDEX Continuous. (Sensor off.) If you have continuous stock with no die-cut, reflective mark or holes, set the Sensor Type to Continuous. This will turn off the stock sensor. In this mode there is no way to set the print starting position. The printer will simply start printing the first label and print each subsequent label immediately after the previous.
  • Page 48 INDEX Present Labels – No (Use with Rewinder). In this mode the label stock does not move after the last label is printed. This means that part of the last label printed is still in the printer. This should be used only if you have a label Rewinder attached.
  • Page 49 INDEX Using the Cost Estimator The Cost Estimator is found under the Cost tab in the Color Label 910 Utility. Ink cost is automatically and continuously calculated based on the black and color cartridge costs entered. Only the last printed label cost is displayed. For reference, the print file name and number of labels in the run is displayed at the top of the window.

  • Page 50: Printing From Belight Labels And Addresses

    INDEX B. PRINTING FROM BELIGHT LABELS AND ADDRESSES You can print to the printer from any program. However, Belight’s Labels and Addresses is an affordable program that we recommend. It saves time by eliminating the need to setup a custom page size for each label. You may download a trial version at their website: www.belightsoft.com To setup a label and print follow these instructions.
  • Page 51 INDEX 2. If your size is not on the list, select ANY label and click Choose. You will have to setup a new label before it will appear on the Custom tab. Click on the information icon to display label size information. Click on Change Layout…...
  • Page 52 INDEX 4. The setup will contain a default name and setup. All of this information needs to be changed. First change the name to match your label size. Printing from a Mac...
  • Page 53 INDEX 5. Change the Label Size and Layout. Use this information as a guide. In this example we will setup a 2.5” wide x 2” high label. • Label Width and Height should match Page Width and Height • A standard Corner radius (rounded corner) is .125 •...
  • Page 54 INDEX 6. Click OK when the label is setup. Now select the label you setup from the custom tab. Click OK. 7. Add Images, Barcodes or text using the buttons across the top ribbon. For more information on how to setup a label and use the software, contact Belight or visit the Help menu.
  • Page 55 INDEX 8. Choose the Color Label 910 as the printer and click Next. 9. You may print at this point. However, if you wish to adjust print settings, click on the Show Details button. Printing from a Mac...
  • Page 56 INDEX 10. Next click on the Layout menu to reveal additional menu options. Choose Saturation/Ink/Quality. 11. Set your Saturation, Ink and Quality settings according to the guide in section 5F. Click Print. Printing from a Mac...

  • Page 57: Printing From Adobe Illustrator

    File – New command. Set your width and height to correspond with the label stock installed in the LX910. Also be sure to set the bleed size to ‘0’ for Top, Bottom, Left, and Right. Printing from a Mac...
  • Page 58 INDEX 2. Set the Paper Size in the Print Options. Once your document is created and ready to print go to File – Print. The following screen will appear. Before doing anything else, click the Page Setup button and set the paper size for the printer.
  • Page 59 INDEX 3A. Create a Custom Page Size (Optional). If the paper size you need to print to is not already in the drop down menu options select Manage Custom Sizes. 3B. Add a New Custom Paper Size. Click the plus (+) button to add a new custom paper size.
  • Page 60 INDEX 4. Set the Print Quality Settings. After selecting your paper size, click the Printer button to change the print quality settings for this print. Select Label Printer Settings from the drop down selection. Change your printer settings to the desired quality. When you have finished adding your page size and selecting your print quality settings, press Print.

  • Page 61: Printing From Adobe Acrobat Reader

    INDEX D. PRINTING FROM ADOBE ACROBAT READER 1. Set the Page/Label size in the Program. Open up your .pdf file and select File – Page Setup. Select your paper size from the Paper Size drop down menu. This should correspond to the label size installed in your printer. If your label size is not listed you will need to create a custom page size.
  • Page 62 INDEX 2B. Add a New Custom Paper Size. Click the plus (+) button to add a new custom paper size. Enter the size on the right. Be sure to adjust the top, bottom, left and right margins to 0. Change the name from "untitled" to the size of your custom page (W x H).

  • Page 63: Create A Custom Label Size

    INDEX Change your printer settings to the desired quality. Click Print. E. CREATE A CUSTOM LABEL SIZE 1. Create a Custom Page Size. Open the program you would like to print from and select File – Page Setup. Using the Paper Size drop down menu select Manage Custom Sizes.

  • Page 64: Adjusting Print Alignment

    They also prohibit printing to the edge of the sheet. This is to avoid any need for alignment. The LX910 senses the beginning of the label with an optical edge. Because of this it is necessary to align the printer to work with specific types of label stock.
  • Page 65 1. Adjust print alignment using the Color Label 910 Utility. Go to Apple Icon – System Preferences – Print and Scan. Select the Primera Color Label 910 and select Open Print Queue. 2. Select Setup – Utility – Open Printer Utility.
  • Page 66 INDEX Adjust print alignment using the Color Label 910 Utility. Go to Alignment – Print Alignment. Three items can be adjusted here: Tear off Position. This value adjusts the position of the last label printed after it has been presented for tear off. This only applies if the output mode is set to “Present.”...

  • Page 67: Creating A Full Bleed Print

    INDEX You may have to make several adjustments to one or more of these values. After each adjustment you can click the Test Offsets button to print a small test pattern on the label. This will help you find the proper alignment value. G.

  • Page 68: Section 6: Troubleshooting And Maintenance

    A. SOLVING PRINT ALIGNMENT PROBLEMS Image is Vertically Offset The LX910 decides where to start printing by detecting the start of die-cut label, detecting a black mark on the back or detecting a thru-hole that corresponds to the start of the label.
  • Page 69 INDEX 2. Nonstandard / Non-translucent Backing Material. Test the unit with the label sample material that came with the unit. If it prints correctly, your label stock may not be compatible. The label sensor needs to see the difference between a label and a backing material by seeing through the label stock for light variations.
  • Page 70 INDEX Left Margin Offset. This adjustment is found on the Alignment tab of the PrintHub. See Section 4D. Page Size. Often the page size is not large enough for the label. If this is the case you may see white space on the right (printers left) side of the the label and no image over-lap on the opposite side.

  • Page 71: Solving Print Quality Problems

    INDEX B. SOLVING PRINT QUALITY PROBLEMS Many factors can affect the quality of the print. The following are listed in order from most likely to least likely: 1. Quality Setting. Change your quality setting. The lowest (and fastest printing) quality may not be sufficient for many photos or graphics.
  • Page 72 INDEX 5. Clean the Maintenance Station. Power off the printer! Gently move the cartridge to the left to access the maintenance station. Clean the maintenance station located on the right side of the print area. This includes the rubber cartridge nozzle cap and the plastic roller. Under normal use this can become dirty with ink.

  • Page 73: Color Matching And Design Tips

    Whether you contract your graphic design or do it yourself, these guidelines will help you get the best quality labels out of your LX910. 1. Image Size/Shape. The image size should correspond with the size of the label you will be printing. Note: If the source image is smaller and must be enlarged to fill the entire label space, this will affect the DPI.
  • Page 74 They could even slow down the print process. 72 DPI Image printed with the LX910 3. Image File Format. Most graphics are created in a graphic application. Since this graphic application is not usually on...

  • Page 75: Poor Print Quality - Cleaning The Cartridge

    There are multiple media type options which correspond with the various types of label stock sold by Primera. Match this setting to the media installed in the printer to achieve the closest color match to the screen. Each of these settings employs a slightly different color table developed specifically for the media type listed.
  • Page 76 INDEX 3. Determine if printing is now acceptable by printing your image. If the sample has missing colors or voids within a color strip, remove the cartridge from the printer and proceed to step 4. 4. Prepare items needed for procedure. A Glass of Water Two Paper Towels folded four times each...
  • Page 77 INDEX 6. Place one paper towel on cartridge nozzles. Cartridge Nozzles Place one paper Gently press Leave paper towel on nozzles paper towel with towel on nozzles finger for 30-40 seconds 7. Wipe nozzles. A. Place second paper towel on D.

  • Page 78: Interpreting The Printer's Indicator Lights

    INDEX 8. Dry cartridge. Dry excess water from cartridge. Ensure cartridge contacts are completely dry. Printer damage may result if cartridge contacts are not completely dry 9. Verify cartridge is now functioning properly by printing your label. E. INTERPRETING THE PRINTER’S INDICATOR LIGHTS Most error messages will appear on your computer screen via the PrintHub application.

  • Page 79: Technical Support

    If you still have difficulty, contact the technical support using one of the methods listed below. Source Location Primera Knowledge Base www.primera.com/kb BarTender Software Help files Open the software. Click on the Help Menu - Contents Email Support www.primera.com/customer-support...

  • Page 80: Section 7: Technical Specifications

    INDEX Section 7: Technical Specifications Print Method: Thermal inkjet with Primera Imaging Perfection enhancements Print Resolutions: Up to 4800 DPI Print Speeds: Draft Mode: 4.5" per second Normal Mode: 1.8" per second High Quality Mode: 0.8" per second Print Head:...

  • Page 81: Index

    INDEX Index Align Print Head................67 Alignment Tab .................40 Black Mark ...................7, 13 Cartridge Utilities Tab ..............67 Circular Labels ................12 Color Matching ............39, 68, 69, 71, 76 Continuous Stock ..............15, 43 Cost Estimator ................19, 45 Cost Tab .................... 41 Cutter ....................15 Die Cut ..................14, 42 DPI ....................
  • Page 82 Sensor Type ................15, 43 Sensor Position ................12, 65 Reflective ................7, 14, 42 Roll Arm ...................10 Roll Guide ..................9 Roll Specifications .................6, 8 Roll Stop ................... 10 Tear Off Position ................34, 62 TOF ................35, 36, 62, 63, 64 Unload Button ................... 3 Using BarTender ................23 Index...
  • Page 83 Printed in the United States of America...

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