Primera LX 4000 User Manual
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Primera LX 4000 User Manual

Color label printer
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User's Manual
© 2024 All rights reserved
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Summary of Contents for Primera LX 4000

  • Page 1 User's Manual © 2024 All rights reserved 112124...
  • Page 2 Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material.

  • Page 3: Table Of Contents

    2C. Adjusting the Gap Sensor Position ..................23 2D. Set the Stock Sensor Mode ....................26 2E: Set the Present/Cut Mode ....................27 Section 3: Primera PrintHub......................29 3A: Monitoring Ink Levels ......................30 3B. Using the Cost Estimator ..................... 30 3C.
  • Page 4 5B Adjusting Print Alignment/Label Offsets ................54 5C Set the Stock Sensor Mode ....................56 5D Set the Output Mode ......................57 5E Printing from Swift Publisher ....................59 5F Creating a Custom Page Size ....................66 5G Creating a Full Bleed Print ....................68 5H Printer Driver Settings ......................

  • Page 5: Section 1: Getting Started

    Section 1: Getting Started THANK YOU… ...for choosing an LX4000 Color Label Printer. The LX4000 Printer will print razor-sharp text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly onto rolls of labels, card stock, and a variety of other approved media. This User's Manual is your complete step-by-step guide to quickly and easily setting up and printing with your new Color Label Printer! 1A.

  • Page 6: Unpacking And Inspection

    1B. Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. The following items are included in the supply box: Power Adapter Separate Power Cord 6' USB Cable (If other USB cable is used, it must be 6'(2 M) or less.)

  • Page 7: Identifying The Parts

    1C. Identifying the Parts This illustration shows the front of the Printer with its control buttons and LED indicator lights. Top Cover CMY Ink Tanks Pause Button Load/Feed Button Unload Button Label Tear Bar The Pause Button is pressed to pause a job to allow for loading of label stock and ink cartridges.

  • Page 8: Ethernet Port

    This illustration shows the input ports and power switch found on the rear panel of the Printer. External Stock Feed USB Port Power Switch Ethernet Port Power Port The next three illustrations show the interior of the Printer.
  • Page 9 Yellow Ink Tank Cyan Ink Tank Magenta Ink Tank Print Head...

  • Page 10: Install The Ink Tanks

    1D. Install the Ink Tanks Install the Ink Tanks before using the Printer for the first time. When using the Printer for the first time Ink Tanks should be installed before the printhead is installed. 1. Open the Cover. Lift from the middle! Lift Here 2.
  • Page 11 3. Match the ink tank color with the sticker behind the corresponding slot on inside the Printer. Hook the chip to the slot. Chip Ink Tank Slot...
  • Page 12 4. Repeat the process for the remaining colors. Cyan Yellow Magenta...

  • Page 13: Install The Print Head

    1E. Install the Print Head You will need to install a print head before you use the Printer the first time. After that, you should replace your printhead when you start to notice quality problems. The print head is warrantied for four ink tank changes of any one color: Cyan, Magenta, or Yellow.
  • Page 14 2. Press or pinch the tab on the front of the cartridge holder. 4. Locate a new cartridge and remove it from its packaging. Remove the foil outer package.
  • Page 15 5. Remove and discard the red protection cap and peel off the tape covering the nozzle. Lift here Tape 6. Hold open the print head carriage latch while you insert the print head. Note: When installing the print head, tilt the cartridge at a slight backward angle of approximately 30 degrees.
  • Page 16 7. Press down firmly near the back of the print head to ensure good contact and proper alignment when you close the lid. Continue holding the print head latch while you install the print head. Nozzles Press Here Gaskets...
  • Page 17 8. Close the lid on the print head by lightly pressing down from the top until you hear a click! Click...

  • Page 18: Ethernet Connection Information (Pc Only)

    1F. Ethernet Connection Information (PC Only) During the initial software setup, you may connect via USB or Ethernet. Depending on what you choose, different options will appear in the setup application. The instructions below explain how to install via Ethernet. Before continuing, connect only the Ethernet cable to your printer.
  • Page 19 If you don’t know where to search, your own computer can guide you if it is connected to the same network as your printer. Search for “Command Prompt” on your Windows Search Bar. Click it to open. Now type ipconfig on the prompt and press Enter. Look for your IPv4 or IPv6 address.
  • Page 20 By default, the Printer Hostname method of installing the driver is checked. In most cases, this will work fine. If it fails for any reason, restart the installer and check DHCP address. The Reserved IP Address or static method is for advanced users. Click Create Hostname Printer.
  • Page 21 There is no place to adjust these settings in Print Hub. To find the installer, visit www.primera.com/eddiedownloads. Note 2: The mac address will be printed on a label affixed to the back of your printer. The mac address may be necessary for reserved (static) IP address installations.

  • Page 22: Section 2: Label Stock

    2A. Label and Roll Specifications A wide variety of label stock can be used in the Printer. Refer to the specifications and settings in the following sections before ordering custom stock from Primera or any stock from another company. Important! Test all custom-made label stock with the intended Printer before ordering large quantities! Primera will only assume responsibility for custom label stock ordered from Primera.
  • Page 23 For these reasons the weight or thickness of the liner is a variable that cannot easily be defined. Primera recommends and uses 40# liner with all label stock. It is important to test all label stock with the intended Printer...
  • Page 24 Roll Specifications Label Side Out Roll O.D. Label Stock 3 ” 6 ” ( Max ) Core I.D. Core O.D. Note on Label Orientation: If you are using an applicator to apply your labels, be sure to order label stock with the correct orientation for your applicator. For example, most applicators will apply the side of the label first, so you will want to print the labels sideways.

  • Page 25: Installing Label Stock

    2B. Installing Label Stock The following steps will guide you through loading label stock into your Printer: Make sure power is connected, and the Printer is on. 1. Open the Top Cover. Lift Here 2. Lower the Roll Guide and pull it outward to make room for your label stock.
  • Page 26 3. Remove any shipping tape from your label stock roll to ensure that it can unroll freely, making certain that no adhesive portion is exposed. It is important to note that any exposed adhesive surface can attach itself to the inner workings of the print mechanism and cause a media jam.

  • Page 27: Adjusting The Gap Sensor Position

    8. Slide the Movable Throat Guide inward until it almost touches the label stock. Important Note: The label stock should be close enough to the Fixed and Movable Throat Guides to provide proper guidance but not close enough to pinch the label stock. (0- 1 mm gap on either side) If the label stock is pinched by the guides, poor print quality or feeding problems could result.
  • Page 28 Circular Labels If you are using Circular Labels, you must adjust the stock sensor to correspond with the very top of the label where the circles are closest together. If the sensor is too far to the right or the left, the Printer will still sense the label, but the image may be offset downward because the Printer will start printing at the wrong position.
  • Page 29 Circular Labels Set Sensor Bar to 1 1/8" for 2" circular label (1/8" liner edge gap). 1 1/8” Center of the Circle Through-Hole Labels If you are using card stock or label stock that has a hole punch or a notch to identify a transition from backing to label, you can adjust the Stock Sensor to position it over the identifying mark.

  • Page 30: Set The Stock Sensor Mode

    Printer's internal memory, so you will not be able to access it unless the Printer is turned on and properly communicating with the computer. 2. Go to Start - Programs - Primera Technology - Primera PrintHub. 3. Click on the Label Feed (3rd tab from left).

  • Page 31: Set The Present/Cut Mode

    Printer is turned on and properly communicating with the computer. 2. Go to Start - Programs - Primera Technology - Primera PrintHub. 3. Click on the Label Feed Tab.
  • Page 32 Cut after label count. This option will cut after the number of labels specified in the toggle box that appears when this option is selected. This is useful if you have front/back labels or sets of labels. Cut after no activity. This setting will cut at the end of a print job if the Printer does not receive another print job within one second of the last print job in the queue.

  • Page 33: Section 3: Primera Printhub

    Section 3: Primera PrintHub Primera PrintHub is used to interact with the Printer for gathering ink levels, maintenance, alignment, cost calculation and several other functions. You can use it to manage these functions on multiple LX4000 printers and other Primera label printer models.

  • Page 34: Monitoring Ink Levels

    3A: Monitoring Ink Levels Ink levels can be monitored at any time by using the PrintHub. Immediately after printing starts, PrintHub will display the ink levels in the upper right corner of the application. Ink is displayed in 5% increments. 3B.
  • Page 35 This means that the per-label cost will decrease and become more accurate as the number of labels printed increases. This is because the ink that is used for periodic cartridge maintenance is divided into a larger number of labels. Primera recommends printing at least 5 labels for an accurate per label cost.

  • Page 36: Adjusting The Print Alignment

    Printer to work with specific types of label stock. The LX4000 comes factory-calibrated to print exactly to the edge of Primera label stock. However, due to variations in the left margins and other variables, it may be necessary to fine-tune these settings at the beginning of each roll.
  • Page 37 mode is set to "Present the label." Add to the current value to move the tear point closer to the Printer. Subtract from the current value to move the tear point away from the Printer. The value is automatically saved as soon as you set it. •...

  • Page 38: Printhub Settings

    3D PrintHub Settings General application settings that apply to the software and all printers can be found by clicking the blue "Settings" button in the lower left. Printer-specific settings can be found on the "Printer Settings" menu item. See next section. Language.

  • Page 39: Printhub Printer Settings

    3E PrintHub Printer Settings Printer settings can be found in Primera Print Hub on the Printer Settings Tab for the LX4000. Information. This section displays all current driver, software and firmware versions. 3E.1 Network Information. This button will be displayed if you are connected to the LX4000 via Ethernet.

  • Page 40: 3E2. Multiple Printer Support

    General Settings 3E2. Multiple Printer Support You can install multiple printers to the same computer and use them simultaneously. To do so you will need to change the USB serial number identifier of one of the two printers, two of three printers, three of four printers etc. To change serial numbers: 1.
  • Page 41 2. Click Generate. It will find the next available USB Serial Number based on the currently connected printers. For the first one it should set it to 2 and for the next printer 3 and so 3. Click Set. You will hear the Printer reset and the settings window will turn gray. After it resets you will be able to see the settings window again.

  • Page 42: Disable Unwinder/External Feed Mode

    3E.3 Disable Unwinder/External Feed Mode Check this box to disable the loops sensor so that you may feed label stock from an external unwinder through the slot on the back of the printer. In this mode, labels placed on the internal unwinder will no longer feed.

  • Page 43: Section 4: Printing From A Pc

    Section 4: Printing from a PC 4A. Using BarTender® Primera Special Edition BarTender UltraLite is included with the LX4000. You can download it at the link below. Use the code below when prompted after installation. Download: https://portal.seagullscientific.com/downloads/bartender Code: Z3T0-7ZJY-JFD1-3J9P Other programs can be used to print. If printing from other programs, please follow the guidelines in Section 4D.
  • Page 44 3. Select "Color Label 4000". Click "Next". 4. Select "Specify Custom Settings". Click "Next".
  • Page 45 5. Select Single Item per page. Click “Next”. 6. Select No, it does not for Side Edges.
  • Page 46 7. Select your label shape. This is typically "Rounded Rectangle" for standard labels from Primera with a .125 corner radius. Click Next. 8. Set the template size to match labels installed in the Printer. Change the Template Size to User Defined Size to gain access to width and height. Click "Next".
  • Page 47 10. Select "Embedded Picture". Click the "File" Button to browse to the location of your photo/graphic file. Set the Size Method to "Stretch". Note the preview to the right. Click "Next" if you are satisfied with the layout of the photo or graphic. Otherwise, you may try one of the other Size Methods in the drop-down menu.
  • Page 48 You can edit any of these initial settings by going to the File Menu and selecting "Page Setup". Basic and advanced settings are available on the various tabs or click on the Page Setup Icon.

  • Page 49: Add Text, Barcodes, And Graphics To A Bartender Label

    4B. Add Text, Barcodes, and Graphics to a BarTender Label Once you have created your label size you will be able to add text, a barcode and/or graphics. This can be done using one of the buttons on the button bar at the top of the screen.

  • Page 50: Printing From Bartender

    4C. Printing from BarTender 1. To print, click the Print button or go to the File Menu and select "Print". The Print Dialog window will appear 2. Click Document Properties to access print quality settings. (Section 3. Set the number of copies 4.

  • Page 51: Printing From Other Programs

    4D. Printing from other programs Since this Printer uses a standard Windows printer driver you can print from any application you would like. There are just a few things to remember that will make it much easier. Set the Page/Label Size in the Driver. BarTender automatically prompts you for the size of the label that you are using.

  • Page 52: Creating A Full Bleed Print

    4E. Creating a Full Bleed Print 1. To create a label that completely fills the space with no white margins, adjust these settings in the status monitor and printing application (BarTender). Page Size. Increase the page size width by .03 inches (1mm). Increase the height by .03 inches (1mm).

  • Page 53: Printer Driver Settings

    4F. Printer Driver Settings Once the printer driver has been successfully installed, you will need to setup the driver with the appropriate print options. Refer to the following steps to change or verify your default printer driver preferences. These settings will apply to all new designs created in BarTender or other programs after the preferences were changed.
  • Page 54 Note on PC Settings: Most applications allow you to change these same printer driver options from their "Print" and/or "Printer Setup" screens. Some applications such as BarTender save your settings with the label, others use settings only for the current print job just sent to the Printer.
  • Page 55 ICC Gloss Paper, ICC Gloss Polyester and ICC Matte Bopp are all ICC calibrated color matching options. Select the setting that corresponds to your installed Primera media of the same type to produce ICC color matched prints. Note: ICC monitor calibration and additional setup is required for this option to work.

  • Page 56: Section 5: Printing From A Mac

    Section 5: Printing from a Mac 5A Print Utility Settings (LX4000 Config Utility) The LX4000 Config Utility is used to interact with the printer for gathering ink levels, maintenance, alignment, and several other functions. To Find LX4000 Config Utility: The LX4000 Config Utility automatically installs with your printer driver and can be accessed through the Printer &...
  • Page 57 3. The LX4000 Config Utility has 4 tabs that are arranged on the top of the window. Each tab opens a screen that has various similar functions. Status Tab (First Tab). Displays ink levels, print counter and any error messages. Cartridge Tab (Second Tab).

  • Page 58: Adjusting Print Alignment/Label Offsets

    Because of this it is necessary to align the printer to work with specific types of label stock. The LX4000 comes from the factory calibrated to print exactly to the edge of Primera label stock. However, due to variability it may be necessary to fine tune these settings at the beginning of each roll.
  • Page 59 the printer. After adjusting the value click the Set Offsets button to send the value to the printer Tear off Position. This value adjusts the position of the last label printed after it has been presented for tear off. This only applies if the output mode is set to “Present.”...

  • Page 60: Set The Stock Sensor Mode

    5C Set the Stock Sensor Mode The stock sensor mode refers to the method the printer will use to detect the print starting position for each label. To access the Stock Sensor Mode, click on the Alignment button, then select Stock Sensor Mode. In most cases you will not need to change this setting.

  • Page 61: Set The Output Mode

    To produce a gap between prints simply add the desired amount of white space to the end of the label being printed. 5D Set the Output Mode Use the Present/Cut Mode to adjust how the printer presents labels after they are printed or if/when they are cut after printing.
  • Page 62 Present Options (Uncheck Cutter Enabled) Do not present. In this mode the label stock does not move after the last label is printed. This means that part of the last label printed is still in the printer. This should be used only if you have a label rewinder attached. Present after no activity.

  • Page 63: Printing From Swift Publisher

    Swift Publisher is an inexpensive software that can be used to design/layout and print your labels if you are using a Primera label printer attached to a Mac. Below is a tutorial on how to setup a label using Swift Publisher by Belight.
  • Page 64 1. It automatically defaults to 8.5 x 11. We will need to adjust the page size and the margins. 2. Type in the size at the top. Important Note: The page size is not the same setting as the label size. In many cases you will choose the same size for both.
  • Page 65 3. Next, set all margins to zero. This will allow you to create designs that completely fill the label. 4. Add Text, Barcodes, shapes and images to your design. Change Font Add Image Add Text Add Shapes Toggle Page Setup menu visibility...
  • Page 66 5. For this example, we will add an image that we created. Click the insert Icon and choose Image from file…. Note: You can also add images from the Backgrounds menu included with Swift Publisher. Simply drag them to your template.
  • Page 67 6. Once your image is imported into your template you will need to adjust the size to fill the entire template (if that is your intention). Adjust the size by clicking the ruler icon in the Inspector with the image selected. Check the “Fit aspect ration” box and then type in your size.
  • Page 68 8. You are now ready to print. Click the Print icon to open the print dialog box. 9. The default label size is 8.5 x 11. You can see this is not correct by looking at the preview. Always adjust the Paper Size to match the label stock size installed in the printer.
  • Page 69 11. You can now see the preview is correct, the paper size is set so you are ready to print.

  • Page 70: Creating A Custom

    5F Creating a Custom Page Size In many programs such as Adobe Illustrator, Photoshop or Acrobat Reader you will need to choose your label/page size before you print. If the label size you need to use is not already on the list of available pages sizes you will need to create a new custom size on the print screen of the program you are using to print.
  • Page 71 4. Set all margins to zero. 5. Rename the size the same as the width and height. Rename Set Width and Height Click “+” to start create a new size Set all Margins to zero 6. Your custom size will now appear at the bottom of the preset size list in this application and any other application on this Mac.

  • Page 72: Creating A Full Bleed Print

    5G Creating a Full Bleed Print If you are having trouble making the image cover the entire label, first make sure the image is printing at least as big as the label size you have selected. Increase the selected page size by .03 inches on the width and .03 inches on the height to create an over bleed.

  • Page 73: Printer Driver Settings

    5H Printer Driver Settings Printer driver settings are accessible on the print window of any application right before you click print. Printing from Swift Publisher Click on the Swift Publisher 5 dropdown menu and choose Printer Features.
  • Page 74 Printing from Preview: Click on the Preview dropdown menu and choose Printer Features.
  • Page 75 Printing from Adobe Reader First click on Printer... to access settings. Click on the Layout dropdown menu and choose Printer Features.
  • Page 76 Print Quality There are 4 levels of print quality in the driver. The lower the Quality, the faster the print. Quality 1 provides the fastest print available while Quality 4 provides the best quality. It is recommended that you experiment with the different levels when designing your label to find a good balance between print quality and print speed.

  • Page 77: Section 6: Troubleshooting And Maintenance

    Section 6: Troubleshooting and Maintenance 6A. Solving Print Alignment Problems Image is Vertically Offset The LX4000 decides where to start printing by detecting the start of die-cut label, detecting a black mark on the back of the label or detecting a through-hole that corresponds to the start of the label.
  • Page 78 4. Page Size is Bigger than Label Stock Size. If the page size set in the driver is larger than the actual label stock, ink will be printed on the gaps and the sensor will start looking for a gap too late. This can cause label skipping or inconsistent print starting points.

  • Page 79: Solving Print Quality Problems

    6B. Solving Print Quality Problems Many factors can affect the quality of the print. The following are listed in order from most likely to least likely: 1. Quality Setting. Change your quality setting. The lowest (and fastest printing) quality may not be sufficient for many photos or graphics. The highest quality setting may cause ink to bleed on certain graphics in combination with certain label stock.
  • Page 80 6. Color Matching. Change your Color Matching setting to Graphics or Photos via the printer driver preferences. See Section 4G or 5H. 7. Media. Make sure your label stock is inkjet printable. Many thermal label stocks look the same as inkjet but do not allow the ink to soak into the surface of the media.

  • Page 81: Color Matching And Design Tips

    6C. Color Matching and Design Tips Whether you contract your graphic design or do it yourself, these guidelines will help you get the best quality labels out of your LX4000. 1. Image Size/Shape. The image size should correspond with the size of the label you will be printing.
  • Page 82 Primera. Match this setting to the media installed in the Printer to achieve the closest color match to the screen. Each of these settings employs a slightly...

  • Page 83: Poor Print Quality - Cleaning The Print Head

    6D Poor Print Quality – Cleaning the Print Head It may be necessary to clean the Print Head nozzles if you notice reduced print quality, or if you suspect a cartridge nozzle has become slightly dried out or clogged. If the print head has been left out of the printer more than 30 minutes or the printer has been unused for several weeks, the ink in the print head nozzles may have dried.
  • Page 84 3. Prepare items needed for the procedure Soak the paper towels in water for 5 seconds.
  • Page 85 5. Place one paper towel on cartridge nozzles. Gently press the paper towel with your finger. Leave the paper towel on the nozzles for 30-40 seconds.
  • Page 86 6. Wipe nozzles. a. Place second paper towel on flat/hard surface. b. Press the nozzles into the paper towel. c. Firmly tap the top of the cartridge three times to force the ink out. d. Wipe/Drag the cartridge in the direction indicated. e.

  • Page 87: Interpreting The Indicator Lights

    6E. Interpreting the Indicator lights Most error messages will appear on your computer screen via the PrintHub application or the Printer Utility (Mac). However, if the error prevents communication with the computer the LED lights may be used to help diagnose the problem. Explanation Intermittent Flashing Printer is doing maintenance.

  • Page 88: Technical Support

    Saturday 11:00 am to 8:00 pm (CDT, -5 GMT) Chat Support www.primera.com – look for the chat prompt on lower right Monday – Friday 7:00 am to 10:00 pm (CDT, -5 GMT) and Saturday 11:00 am to 8:00 pm (CDT, -5 GMT)

  • Page 89: Section 7: Technical Specifications

    60 ml Cyan, Magenta, Yellow individual ink tanks; process black Colors: 16.7 million Color Matching: ICC color profiles for all Primera-supplied media. Ability to add custom ICC color profiles for other media types. Print Width: 0.5" (13mm) to 8.25" (210mm) Media Width: 1.5"...

  • Page 90: Environmental Policy

    When a product reached its end of life, contact us at environment@primera.com or +1-763-475-6676 to arrange its recycling. Primera will work with you to arrange for the recycling of the product.

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