Troubleshooting - Westinghouse French Door User Manual

If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service .
You may locate the problem, sparing yourself from inconvenience, saving time and money .
problem solution
Refrigerator is not • C heck that the power cord is plugged into the power outlet properly and that the outlet is switched 'ON'.
operating
• T ry running another appliance from the power outlet. If no power is coming from the outlet you may have
blown a fuse or tripped a circuit of your household power supply .
• T ry adjusting the temperature control to a slightly "colder" position.
• I t is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time after the
appliance is switched on .
When there is Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can provide
refrigerator/freezer a seemingly high level of sound which is quite normal . Normal operational sounds include:
noise • O ccasional gurgling, similar to water boiling.
• A ir flow noise (air circulates because of a small fan).
• A popping noise heard during automatic defrost.
• A clicking noise heard just before the compressor starts (this is just the automatic switching action of the
temperature control, turning the compressor on or off) .
Other strange sounds may mean that you need to check and take action . For example, noises may mean that:
• The cabinet is not level.
• The floor is uneven or weak.
• Bottles are badly placed and rattling.
• T here are vibrations from an object on top of or behind or beside the refrigerator.
• T he back of the refrigerator cabinet is touching the wall.
Remember it is quite normal for noise to seem louder just after the refrigerator
starts operating .
If there are odours • The interior may need cleaning.
inside the refrigerator
• Some foods produce odours.
• S ome containers and wrapping can cause odours.
• A sk yourself if the odour started about the same time you started storing something unusual.
When the motor Your new refrigerator has a large fridge and freezer section to keep cool . So it is normal to frequently hear the sound
seems to run more than of the motor . However, to keep operation to a minimum check the following:
expected • A re doors kept open too long or too often?
• A re controls set too cold? See 'Controlling the temperature' on pages 11.
• H ave large amounts of warm food just recently been stored? Summer, festive seasons and holidays usually mean a
lot more work for your refrigerator .
• I f the day is hot or the room is very warm, the refrigerator will need to run more than normal.
• T he refrigerator will run more that normal just after you install it or when it has been turned off for a long time.
If the temperature in the • C heck that the appliance has enough clearance at the sides, back and top.
refrigerator is too warm Refer to the installation instructions on page 7 .
• R efer to 'Controlling the temperature' on pages 11.
• Y ou may have kept the door open too long or too frequently.
• F ood containers or packaging may be holding a door open.
If the temperature in the • R efer to 'Controlling the temperature' on page 11.
refrigerator is too cold
• I ncrease the temperature to avoid high energy consumption.
If heavy frosting occurs Make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the inside of
in the freezer the freezer . If a frost develops, remove it and take care to properly close the doors .
If water drips on the The defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned, or the drain
floor tube may not be properly positioned to direct water into this tray . You may need to pull the refrigerator away from the
wall to check the tray and tube .
Fridge does not exit Turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on.
holiday mode
If the doors will not close • C heck whether the top of the refrigerator is tilted back 10-15mm to allowthe doors to self close.
• C heck whether something is holding the door open.
It is normal for the french doors to momentarily open and re-close when the food storage compartment door is closed .
If the french doors stay open, the refrigerator needs to be tilted backwards a little further . If you call a service person to
solve this problem you will be charged for the cost of the service call, this is not a warranty fault .
Check bins are positioned correctly on slides after cleaning .
IF YOU STILL REqUIRE SERvICE
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your nearest
Electrolux approved Service Centre or the dealer you bought the refrigerator from . Be ready to quote the model number,
9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment .

TROUbLESHOOTING

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