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TROUBLESHOOTING
What to do before calling for service
Here are some easy checks you can make yourself before you call for service. You may easily locate the problem and
save yourself the inconvenience, time, and money of a service call.
PROBLEM
SOLUTION
Check that the cord is plugged into the outlet properly and that the outlet is switched "on".
Freezer is not
operating
Check with another appliance or lamp to see if the outlet has electrical supply.
Try adjusting the temperature control to a slightly "colder" position.
The interior may need cleaning.
Some foods produce odours and should be covered.
If there are odours
inside the freezer
Some containers and wrapping can cause odours.
Ask yourself if the odour started about the same time you started storing something unusual.
The lid will not
Check the storage level of frozen food.
close
Temperature on the
In normal operation, the freezer transfers heat from inside to outside of the cabinet. It is
outside and rear
normal for the side and rear of the freezer to feel warm/hot while operating. This will be more
side of the freezer
noticeable during start up and hot ambient conditions.
is hot/warm
Power failure (due
Do not open the lid. Frozen food should not be affected if the failure lasts for less than 20
to the failure of
hours. If the power is unavailable for longer, then the food should be removed and eaten
external power
immediately or discarded.
supply)
9
TROUBLESHOOTING
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