Technical Support Procedures; Frequently Asked Questions - Supermicro H8DGU User Manual

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Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note
that as a motherboard manufacturer, we do not sell directly to end-users, so it is
best to fi rst check with your distributor or reseller for troubleshooting services. They
should know of any possible problem(s) with the specifi c system confi guration that
was sold to you.
1. Please review the 'Troubleshooting Procedures' and 'Frequently Asked
Questions' (FAQs) sections in this chapter or see the FAQs on our web site
before contacting Technical Support.
2. BIOS upgrades can be downloaded from our web site.
can be fl ashed depending on the modifi cations to the boot block code.
3. If you still cannot resolve the problem, include the following information when
contacting us for technical support:
•
Motherboard model and PCB revision number
•
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
•
System confi guration
An example of a Technical Support form is posted on our web site.
Distributors: For immediate assistance, please have your account number ready
when contacting our technical support department by e-mail.
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Frequently Asked Questions

Question: What type of memory does my motherboard support?
Answer: The H8DGU(-F) serverboard supports up to 256 GB of DDR3-1333/1066
registered ECC/Non-ECC SDRAM (or 128 GB with a single CPU installed). Both
single and dual channel confi guratiosn are supported. See Section 2-4 for details
on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not experi-
encing problems with your system. Updated BIOS fi les are located on our web site.
Please check our BIOS warning message and the information on how to update
your BIOS on our web site. Also, check the current BIOS revision and make sure
it is newer than your current BIOS before downloading.
Chapter 3: Troubleshooting
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Note: Not all BIOS