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5. TROUBLESHOOTING
5.1 Error Messages (Cont.)
Error Messages
NO PAPER
****
RIBBON ERROR ****
NO RIBBON ****
REWIND FULL ****
EXCESS HEAD TEMP
HEAD ERROR
Other error messages
5.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
The printer will not turn
on.
The media is not fed.
Nothing is printed on the
media.
The printed image is
blurred.
The cutter does not cut.
Problems/Cause
1. The media has run out.
2. The media is not loaded properly.
3. The media is slack.
The ribbon is not fed properly.
The ribbon has run out.
The Built-In Rewinder Unit is full.
The Print Head has overheated.
There is a problem with the Print Head.
A hardware or software problem may have
occurred.
Causes
1. The Power Cord is disconnected.
2. The AC outlet is not functioning correctly.
3. The fuse has blown, or the circuit breaker has
tripped.
1. The media is not loaded properly.
2. The printer is in an error condition.
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. The print head is not installed properly.
4. The ribbon and media are not matched.
1. The ribbon and media are not matched.
2. The Print Head is not clean.
1. The Cutter Cover is not attached properly.
2. The media is jammed in the Cutter.
3. The cutter blade is dirty.
1. Load new media. Then press the [RESTART]
2. Reload the media correctly. Then press the
3. Take up any slack in the media.
Remove the ribbon, and check the status of the
ribbon. Replace the ribbon, if necessary. If the
problem is not solved, turn off the printer, and call
a Century Systems authorized service
representative.
Load a new ribbon. Then press the [RESTART]
key.
Remove the backing paper from the Built-In
Rewinder Unit. Then press the [RESTART] key.
Turn off the printer, and allow it to cool down
(about 3 minutes). If this does not solve the
problem, call a Century Systems authorized service
representative.
Replace the Print Head.
Turn the printer off and then on. If this does not
solve the problem, turn off the printer again, and
call a Century Systems authorized service
representative.
1. Plug in the Power Cord.
2. Test power outlet with a power cord from
3. Check the fuse or breaker.
1. Load the media properly.
2. Solve the error in the message display. (See
1. Load the media properly.
2. Load the ribbon properly.
3. Install the print head properly. Close the Print
4. Select an appropriate ribbon for the media type
1. Select an appropriate ribbon for the media type
2. Clean the print head using the Print Head
1. Attach the Cutter Cover properly.
2. Remove the jammed paper.
3. Clean the cutter blade.
E5- 2
ENGLISH VERSION CSE1-33034
5.2 Possible Problems
Solutions
key.
[RESTART] key.
Solutions
another electric appliance.
Section 5.1 for more detail.)
Head Block.
being used.
being used.
Cleaner or a cotton swab slightly moistened
with ethyl alcohol.
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