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5. TROUBLESHOOTING
5. TROUBLESHOOTING
This chapter lists the error messages, possible problems, and their solutions.
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to
repair the printer. Turn off and unplug the printer, then contact an authorized Century Systems
service representative for assistance.
5.1 Error Messages
NOTES:
•
If an error is not cleared by pressing the
• After the printer is turned off, all print data in the printer is cleared.
•
"****" indicates the number of unprinted media. Up to 9999 (in pieces).
Error Messages
HEAD OPEN
HEAD OPEN ****
COMMS ERROR
PAPER JAM ****
CUTTER ERROR ****
(Only when the cutter
module is installed on
the printer.)
WARNING!
[RESTART]
Problems/Causes
The Print Head Block is opened in Online
mode.
Feeding or printing has been attempted with
the Print Head Block open.
A communication error has occurred.
1. The media is jammed in the media path.
The media is not fed smoothly.
2. A wrong Media Sensor is selected for the
media being used.
3. The Black Mark Sensor is not correctly
aligned with the Black Mark on the
media.
4. Size of the loaded media is different
from the programmed size.
5. The Feed Gap Sensor cannot distinguish
the print area from a label gap.
The media is jammed in the cutter.
E5- 1
key, turn the printer off and then on.
Close the Print Head Block.
Close the Print Head Block. Then press the
[RESTART] key.
Make sure the interface cable is correctly
connected to the printer and the host, and the
host is turned on.
1. Remove the jammed media, and clean the
Platen. Then reload the media correctly.
Finally press the [RESTART] key.
2. Turn the printer off and then on. Then
select the Media Sensor for the media
being used. Finally resend the print job.
3. Adjust the sensor position. Then press the
[RESTART] key.
4. Replace the loaded media with one that
matches the programmed size then press
the [RESTART] key, or turn the printer
off and then on, select a programmed size
that matches the loaded media. Finally
resend the print job.
5. Refer to Section 5.4 to set the threshold. If
this does not solve the problem, turn off
the printer, and call a Century Systems
authorized service representative.
Remove the jammed media. Then press the
[RESTART] key. If this does not solve the
problem, turn off the printer, and call a
Century Systems authorized service
representative.
ENGLISH VERSION CSE1-33034
5.1 Error Messages
Solutions
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