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limited lifetime warranty
MHSC warrants that all refractory brick and material used in this product
will be warranted against deterioration not resulting from physical dam-
age or overloading of the woodstove for the lifetime of this product. This
coverage includes the components of the FlexBurn™ System: "engine,
inner cover, access cover and fireback." In addition all cast iron parts
are warranted against breakage, cracking or burn-through and glass
door panels against thermal breakage. Coverage is provided only to the
original purchaser. MHSC will also pay labor associated with repairing or
replacing the component described above for up to five years.
limited 5 year warranty
The porcelain finish is warranted to be free of defects in material and
workmanship for a period of five years from the date you purchase the
stove. Warranty excludes chipping, scratching or other surface damage
to the porcelain that might result from normal wear and tear and also
excludes failure of porcelain coating due to misuse or overfiring.
limited 1 year warranty
The following parts of the woodburning stove are warranted to be free of
defects in material and workmanship for a period of one year from the date
you purchase the stove: handles, gasketing and thermostat assembly
As designated in the descriptions above, MHSC will repair or replace, at
its option, any part found to be defective upon inspection by a Vermont
Castings, Authorized Dealer. The customer must return the defective part
or the stove, with shipping prepaid, to the Authorized Dealer or pay for
any Authorized Dealer in-home travel fees or service charges for in-home
repair work. It is the dealer's option whether the repair work will be done
in the customer's home or in the dealer's shop. If, upon inspection, the
damage is found to be the fault of the manufacturer, repairs will be au-
thorized at no charge to the customer for parts and/or labor. Labor rates
will be determined by MHSC's published labor rates in effect at the time
labor is performed.
Any parts repaired or replaced during the limited warranty period will be
warranted under the terms of the limited warranty for a period not to ex-
ceed the remaining term of the original limited warranty or six (6) months,
whichever is longer.
limited catalyst warranty
The catalyst will be warranted for a six year period as follows: If the
original catalyst or a replacement catalyst proves defective or ceases to
maintain 70% of its particulate emission reduction activity (as measured
by an approved testing procedure) within 24 months from the date the
stove is received, the catalyst itself will be replaced free.
From 25 - 72 months a pro-rated credit will be allowed against a replace-
ment catalyst and the cost of labor necessary for its installation at the
time of replacement.
A third year (25 - 36 months) of no charge replacement will be made
when combustor failure is due to thermal degradation of the substrate
(crumbling of ceramic material). The customer must pay for any in-home
travel fees, service charges, or transportation costs for returning the
stove to the Authorized Dealer.
Amount of Time
Since Purchase
0 - 24 months
25 - 36 months
37 - 48 months
49 - 60 months
61 - 72 months
Any replacement catalyst will be warranted under the terms of the catalyst
warranty for the remaining term of the original warranty. The purchaser
must provide the following information in order to receive a replacement
catalyst under the terms of this limited warranty:
1. Name, address and telephone number.
2. Proof of original purchase date.
3. Date of failure of catalyst.
4. Any relevant information or circumstances regarding determination of
failure.
5. In addition, the owner must return the failed catalyst.
30005220
liMiTeD liFeTiMe waRRaNTy
Defiant
FlexBurn
®
Credit Towards
Replacement Cost
100%
50%
30%
20%
10%
1975 Non-Catalytic / Catalytic Woodburning Stove
™
exclusions & limitations
1. This product must be installed or serviced by a qualified installer,
preferably NFI or WETT (Canada) certified, as prescribed by the lo-
cal jurisdiction. It must be installed and operated at all times in ac-
cordance with the Installation and Operating instructions furnished
with the product any alterion, willful abuse, accident or misuse of this
product shall nullify this warranty.
2. This warranty does not cover misuse of the stove. Misuse includes
overfiring which will result if the stove is used in such a manner as to
cause one or more of the plates to glow red. Overfiring can be identi-
fied later by warped plates and areas where the paint pigment has
burned off. Overfiring in enamel fireplaces is identified by bubbling,
cracking, chipping and discoloration of the porcelain enamel finish.
MHSC offers no warranty on chipping of enamel surfaces. Inspect
your woodburning stove prior to accepting it for any damage to the
enamel.
3. This warranty does not cover misuse of the stove as described in the
Owner's Guide, nor does it cover an stove which has been modified
unless authorized by a MHSC representative in writing. This warranty
does not cover damage to the stove caused by burning salt saturated
wood, chemically treated wood, or any fuel not recommended in the
Owner's Guide.
4. This warranty does not cover a stove repaired by someone other
than a Vermont Castings Authorized Dealer.
5. Damage to the unit while in transit is not covered by this warranty but
is subject to a claim against the common carrier. Contact Vermont
Castings Authorized Dealer from whom you purchased your stove or
MHSC if the purchase was direct. (Do not operate the stove as this
may negate the ability to process the claim with the carrier.)
6. Claims are not valid where the installation does not conform to local
building and fire codes or, in their absence, to the recommendations
in our Owner's Guide.
7. The salt air environment of coastal areas, or a high-humidity environ-
ment, can be corrosive to the porcelain enamel finish. These condi-
tions can cause rusting of the cast iron beneath the porcelain enamel
finish, which will cause the porcelain enamel finish to flake off. This
warranty does not cover damage caused by a salt air or high-humid-
ity environment.
8. MHSC shall have no obligation to enhance or update any unit once
manufactured.
IN NO EVENT SHALL MHSC BE LIABLE FOR INCIDENTAL AND CON-
SEQUENTIAL DAMAGES. ALL IMPLIED WARRANTIES, INCLUDING
THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS,
ARE LIMITED TO THE DURATION OF THIS WRITTEN WARRANTY.
THIS WARRANTY SUPERCEDES ALL OTHER ORAL OR WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitations of incidental and
consequential damages or limitations on how long an implied warranty
lasts, so the above limitations may not apply to you. This warranty gives
you specific rights and you may have other rights which vary from state
to state.
how to obtain Service
If a defect is noted within the warranty period, the customer should con-
tact a Vermont Castings Authorized Dealer or MHSC if the purchase was
direct with the following information:
1. Name, address, and telephone number of the purchaser.
2. Date of purchase.
3. Serial number from the label on the back.
4. Nature of the defect or damage.
5. Any relevant information or circumstances, e.g., installation, mode of
operation when defect was noted.
A warranty claim will then start in process. MHSC reserves the right to
withhold final approval of a warranty claim pending a visual inspection of
the defect by authorized representatives.
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