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Troubleshooting
This section provides useful information to help you to resolve any difficulty you might have with your LG IP device. Fault symptoms, pos-
sible causes and remedial actions are provided here.
IP Setting problems
•
ARP/Ping: Disconnect and reconnect the power to the network camera. The device should get the ip within 2 minutes.
•
Ping your camera: Open the command prompt on your computer, type ping with the IP address of the network device. The reply
obtained by this command provides explanation for the cause of the problem.
1. bytes = 32 time = 2 ms indicates that the IP address is already used and cannot reuse the same. A new IP address needs to be
obtained.
2. Destination host unreachable: indicates that the network device and your computer do not fall in the same subnet hence needs to
get a new IP address. Contact the system administrator for the required help.
3. Request timed out: Indicates that the IP is free as it is not used by anyone and the network device can obtain this.
•
IP Conflicts: If the LG network device is set with a static IP address and if the DHCP option is set then there may be ip's same as the net-
work device and other network partner. Hence set the static IP address to 0.0.0.0 to resolve this conflict.
Cannot access the camera from browser:
•
Reconnect the network camera with power and check the ping operation to know if the IP is used by others.
•
Disable the proxy setting in the Browser if you are using a proxy server.
•
Check for proper cabling and network connections, try to ping after verifying the connectivity.
•
Sometimes when HTTPS is enabled, we would be checking the URL with http, in this case manually change the URL to the http/https
accordingly.
•
Verify the DNS and Gateway settings if the IP address is assigned statically to the network device.
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