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Troubleshooting and Maintaining the Phoenix
If you encounter any problems while using the Phoenix 104, look in this chapter to find a possible solution. You will
also find information on routine maintenance. This chapter contains these sections:
• Troubleshooting the Phoenix 104
• Upgrading the Phoenix 104
• Troubleshooting the Boot Process (Clean Booting)
• Cleaning the Screen
Troubleshooting the Phoenix
If you send the Phoenix 104 in for service, it is your responsibility to save the computer data and configuration.
Percon is responsible only for ensuring that the hardware matches the original configuration when repairing or
replacing the computer.
Problems While Operating the Phoenix 104
Problem
You press Power and nothing happens.
The Phoenix 104 appears to be locked up and
you cannot enter data.
You tap the screen and nothing happens.
Problems With Wireless Connectivity
Problem
When you turn on the Phoenix 104 after it was suspended for a
while (10 to 15 minutes or longer) and it no longer sends or
receives messages over the network.
The network connection icon in the taskbar appears to be
communicating, but the host computer is not receiving any
data from the Phoenix 104.
The Phoenix 104 is not communicating with the access point.
DP_104_User Rev -
Solution
• Make sure you are connected to a power supply (the green LED should be on
or blinking).
• Make sure the brightness is not set all the way to the darkest or lightest
setting. Press the UP key until you reach the desired brightness level.
• Reboot the Phoenix 104 by disconnecting then reconnecting power.
• Press and hold Power to turn off the Phoenix 104 and then turn it back on.
• Reboot the Phoenix 104 by disconnecting then reconnecting power.
• If the Phoenix 104 will not reboot, contact Percon or your local Percon service
representative for help.
• Align your screen. For help, see Calibrate the Touch Screen.
Solution
The host may have deactivated or lost your current terminal
emulation session. In a TCP/IP direct connect network, you
need to turn off the "Keep Alive" message (if possible) from
the host so that the TCP session is maintained while a Phoenix
104 is suspended.
In a TCP/IP network, there may be a problem with the
connection between the access point and the host computer.
Check with your network administrator or use your access
point user's manual.
• The Phoenix 104 is not connected to the access point. Make
sure the access point is turned on and operating. You may also
be using the Phoenix 104 out of range of an access point(no
green bars). Try moving closer to an access point to reestablish
communications.
• Make sure the Phoenix 104 is configured correctly for your
network. The radio parameters on the Phoenix 104 must match
the values set for all access points the Phoenix 104 may
communicate with.
• The radio initialization process may have failed on the 802.11
b/g radio. Try rebooting the Phoenix 104.
• If you have tried these possible solutions and nothing
happens, you may have a defective radio card. For help,
contact Percon or your local Percon service representative.
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