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Concordia Integra User Manual

Grinds fresh whole beans, brews fresh espresso, steams fresh milk
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Summary of Contents for Concordia Integra

  • Page 1 Integra User Guide...

  • Page 2: Table Of Contents

    Table of Contents Important Safety Information ........1 Machine Overview ..........2 The Integra System ..........2 The Integra System Components ......3 Touch Pad ..........3 Product Outlet ........... 3 Power Switch ..........3 Drain Tray and Grate ........3 Refrigeration Unit ........
  • Page 3 Refrigeration Unit ..........16 Placing Milk in the Machine ........ 16 Checking the Refrigeration Unit Temperature ..17 The Flavor System ..........18 Flavor Storage ..........18 Replacing Empty Flavor Boxes ......19 Removing a Flavor Box Connector ....... 19 Replacing a Flavor Box ........

  • Page 5: Important Safety Information

    Important Safety Information The safety of you and your customers is important to Concordia. The Integra dispenses hot liquids and steam. Please follow all safety precautions outlined in this manual, in order to reduce the risk of electric shock, burns, and/or injury to persons or property.

  • Page 6: Machine Overview

    Machine Overview The Integra System The Integra espresso machine grinds fresh whole beans, brews fresh espresso, steams fresh milk, and delivers a perfect, freshly brewed, gourmet espresso beverage. Customer Service (800) 778-0990...

  • Page 7: The Integra System Components

    The Integra System Components 1. Touch Pad SHOWN IN TOP PHOTO The touch pad provides a user-friendly interface for selecting and pouring beverages. 2. Product Outlet SHOWN IN TOP PHOTO The product outlet is where drinks and hot water are dispensed.

  • Page 8: Using The Espresso System

    Using the Espresso System Starting the System The power switch is located on the panel behind the door for the refrigeration unit. 1. To start the machine, press the power switch to the ON position. 2. Close the door. The machine will not warm up if the door is open.

  • Page 9: Touch Pad

    Touch Pad 1. OPTIONS THESE BUTTONS DETERMINE OPTIONS FOR DRINKS. DECAF Decaffeinated beans will be used when pouring the selected espresso-based drink. EXTRA SHOT An extra shot of espresso is added to the selected espresso-based drink. LARGE CUP The drink poured will be 16oz/480mL. COLD DRINK The drink will be poured using cold milk.
  • Page 10 3. DRINKS THESE BUTTONS DETERMINE WHICH TYPE OF DRINK WILL BE POURED. LATTE Latte is poured. MOCHA Mocha is poured. CAPPUCCINO Cappuccino is poured. ESPRESSO Espresso is poured. AMERICANO Espresso with hot water is poured. HOT CHOCOLATE Hot chocolate is poured. CHAI LATTE Chai Latte is poured.

  • Page 11: Pouring Drinks

    Pouring Drinks Product Outlet Drinks are dispensed at the product outlet. Before selecting a drink, the customer places their selected cup directly under the product outlet. 1. Place Cup Under Product Outlet 2. Select Drink Options Decaf Extra Shot Large Cup Cold Drink 3.

  • Page 12: Sample Drinks

    Sample Drinks LATTE TO SELECT A REGULAR LATTE: Press the LATTE button TO SELECT A LARGE LATTE: Press the LARGE CUP button Press the LATTE button MOCHA TO SELECT A LARGE MOCHA: Press the LARGE CUP button Press the MOCHA button TO SELECT A MOCHA WITH EXTRA CHOCOLATE: Press the EXTRA CHOCOLATE button Press the MOCHA button...

  • Page 13: Machine Software Overview

    Machine Software Overview Service Switch The service switch is located behind the left door and below the water and steam gauges, and is used to place the Integra in either SERVICE or RUN mode. The Service Switch in the SERVICE position The machine will beep and the display will read •...

  • Page 14: Software Programming Menu

    Software Programming Menu Accessing the Programming Menu Press the service switch into the SERVICE position. • Press the PROGRAM button three times, slowly. You • should hear a tone after each press. The display will change from SELECT DRINK to SELECT •...

  • Page 15: Check Grand Total Drink Statistics

    Check Grand Total Drink Statistics Press the PROGRAM button once. • The drink GRAND TOTAL appears in the display. • SELECT DRINK will automatically reappear on the • display after a few seconds. Detailed Total Drink Statistics Press the PROGRAM button three times (press slowly, •...

  • Page 16: Software

    Software Below is a list of software categories for the Integra. For information and instructions on adjusting these settings, please contact Concordia Coffee Systems for assistance. Programming Menu Informational Screens GRAND TOTAL • Displays the total number of drinks dispensed.
  • Page 17 FLAVOR TIMINGS • Displays the flavor dosage of drinks, in seconds of pour time. DRINK PRICES • Displays the prices for each drink. SPECIAL FEATURES • Enables or disables the following features: o-ring counter, vending, grounds bin, decaf, hot water button, or steamed milk button.

  • Page 18: Beans And The Bean Hopper

    Beans and the Bean Hopper Integra configured deliver both regular decaffeinated espresso beverages. Whole espresso roast beans are placed in the bean hopper compartments, which are gravity fed to the grinders. Always use fresh, whole espresso roast beans to ensure a quality beverage.

  • Page 19: The Hopper Stopper

    : Both hopper stoppers must be used when removing the bean hopper. To remove the hopper stoppers once the bean hopper is back in its proper position on top of the Integra, simply pull the hopper stoppers out of the bean hopper compartments. Removing a Bean Hopper Once both hopper stoppers are in place, simply lift the bean hopper upwards.

  • Page 20: Milk And The Milk System

    The Integra features an on-board refrigeration unit to house the milk used for drinks. The refrigeration unit is designed to accommodate one standard, off-the-shelf one gallon/four liter milk container. The following types of milk can be used in the Integra: Whole • •...

  • Page 21: Checking The Refrigeration Unit Temperature

    If the temperature is not correct at that time, please contact Concordia Coffee Systems for assistance. Customer Service (800) 778-0990...

  • Page 22: The Flavor System

    Integra 1 and Integra 4 machines only The Integra 1 and Integra 4 provide flavors for customer drinks. The Integra 1 offers an option for chocolate sauce and the Integra 4 offers options for chocolate sauce, caramel or vanilla syrup, or chai. These flavors are automatically dispensed and infused into the milk to ensure an even distribution of flavor in the drink.

  • Page 23: Replacing Empty Flavor Boxes

    For chocolate sauce boxes, the bag inside the box may crease or partially collapse and it may only be necessary to manipulate the bag for chocolate sauce to flow properly. For instructions on how to do this, please contact Concordia Coffee Systems for assistance. Removing a Flavor Box Connector 1.

  • Page 24: Replacing A Flavor Box

    If it is not, contact Concordia Coffee Systems for assistance. The power switch for the chocolate sauce flavor tray is on the back of the tray.

  • Page 25: Steam Wand

    Steam Wand Steam Wand Overview The Integra has an optional steam wand feature. The steam wand is used to steam liquids that cannot be used in the machine (e.g. eggnog, chai, flavored milks). ON/OFF Button Steam Wand ON/OFF Button The ON/OFF button is located directly above the steam wand.

  • Page 26: Cleaning And Maintenance

    Cleaning and Maintenance Cleaning To maintain the machine warranty, ensure sanitation, avoid mechanical failure, and ensure continual operation, the Integra MUST be cleaned and maintained on a regular basis. Concordia cleaning products must be used in order to ensure proper cleaning and to maintain machine warranty. Please see page 29 for ordering information.

  • Page 27: Daily Cleaning Procedures

    Daily Cleaning Procedures Daily cleaning and maintenance can be performed in less than 15 minutes a day! 1. Clean the milk system. 2. Clean the brew group. 3. Empty the grounds bin. 4. Clean the drain grate and drain tray. 5.

  • Page 28: Empty Grounds Bin

    Empty Grounds Bin The grounds bin holds the used espresso grounds. The EMPTY GRNDS BIN message will appear on the display every 35 drinks. SELECT DRINK EMPTY GRNDS BIN To empty the grounds bin: 1. Open the left machine door. 2.

  • Page 29: Clean Interior Of Refrigeration Unit

    Clean Interior of Refrigeration Unit 1. Remove the milk container. 2. Use a cloth or paper towel and wipe up any spilled milk. 3. Use a mixture of soap and water to clean the walls of the refrigeration unit and to wipe down the milk pick-up tube.

  • Page 30: Monthly Cleaning Procedures

    2. Pull air filter forward to remove. 3. If dirty, replace with new air filter. To order an air filter, contact Concordia Coffee Systems for assistance. NOTE : Failure to replace a dirty air filter may cause damage to the machine’s cooling system.

  • Page 31: Replace The Upper Piston O-Ring

    Replace the Upper Piston O-Ring The upper piston o-ring must be replaced every 5,000 drinks. When the message REPLACE O-RING is displayed, follow the procedure below. 1. Open the machine doors. 2. Use the brush provided in the cleaning kit to clean the upper piston and o-ring area.

  • Page 32: Reset The O-Ring Counter

    4. Once the o-ring is fully removed, clean the piston and o- ring groove. Ensure that no coffee grounds exist in the o-ring groove. 5. Locate the spare o-rings located behind the right door. 6. Position the new o-ring around the bottom of the piston and roll it up and into place in the o-ring groove.

  • Page 33: Preventive Maintenance

    Preventive Maintenance must be performed every 10,000 drinks by a Certified Technician. The Integra is equipped to monitor the total drink statistics, and a REQUEST PM message will be displayed when the machine reaches 10,000 drinks.

  • Page 34: Operational Messages

    Operational Messages DISPLAY WHAT TO DO MESSAGE Clean the brew group. For cleaning BREW CLEAN DUE procedures, cleaning card included with the machine. Clean the milk system. For cleaning MILK CLEAN DUE procedures, cleaning card included with the machine. The milk system must be cleaned to RUN MILK CLEAN! resume operation.
  • Page 35 Refrigeration unit should return operating temperature. Contact Concordia Coffee Systems to schedule Preventive Maintenance REQUEST PM service call, see page 29. Machine is still operational. Follow...

  • Page 36: Error Messages

    Error Messages DISPLAY WHAT TO DO MESSAGE Make sure incoming water supply valve is open. This valve controls the water CHK WATER supply to the machine. SUPPLY error persists, contact Concordia Coffee Systems for assistance. Make sure incoming water supply valve is open.

  • Page 37: Troubleshooting

    Troubleshooting MACHINE WHAT TO DO SYMPTOM Make sure machine’s power switch is in the ON position. See page 4. Display is blank Make sure the power cord is plugged into the wall receptacle. Check milk containers refrigeration unit. Make sure the milk pickup tube is inserted the way into the milk...
  • Page 38 SYMPTOM Clean the brew group. See the cleaning card included with the machine. The machine needs to be recalibrated. Espresso is bitter Contact Concordia Coffee Systems for assistance. The espresso beans are stale. Use fresh beans. Cappuccino milk Clean the milk system. See the cleaning isn’t foamy...

  • Page 39: Faq

    Can I use different types of espresso roast beans? Yes. You are free to choose the type of bean that you will use in the Integra. If you plan to change the type of beans being used, you must schedule a calibration service call.
  • Page 40 How can I tell if my employees cleaned the machine? If your machine is not cleaned within 24 hours, the display will read MILK CLEAN DUE or BREW CLEAN DUE. For complete information on the cleaning timers, see page 22. How do I check the daily drink statistics? Your espresso machine tracks both daily and cumulative drink statistics.
  • Page 41 My machine is beeping a MILK nd the display reads CLEAN DUE. When the display reads MILK CLEAN DUE, the milk system must be cleaned within 50 drinks or two hours to ensure uninterrupted operation. If the milk system is not cleaned within two hours, the message will change to RUN MILK CLEAN! and the machine will be disabled.

  • Page 42: Machine Warranty

    Machine Warranty Limited Warranty Statement and Disclaimers Concordia warrants the Goods to be free from defects in materials and workmanship under normal conditions for a period of either twelve (12) months after the original date of shipment; or either 36,500 drink cycles; whichever period ends first (“Limited Warranty period”), subject to the terms set forth herein.
  • Page 43 Inoperative brew group due to improper maintenance; Insufficient water supply and/or insufficient or incorrect power; Improper recalibration due to the use of different coffee beans, type of milk or size of cups; Relocation of the Goods from originally approved location; Newly installed equipment which interferes with the operation of the Concordia unit;...
  • Page 46 Concordia Coffee Systems Customer Service 1287 120 Avenue NE USA (800) 778-0990 Bellevue, WA 98005 PN 2900-254 Rev D...

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