Concordia XpressTouch User Manual
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Concordia XpressTouch User Manual

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XpressTouch (XT)
User Guide

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Summary of Contents for Concordia XpressTouch

  • Page 1 XpressTouch (XT) User Guide...

  • Page 3: Table Of Contents

    Hot Surfaces and Liquids ..........2   Electrical ................2   Espresso Grinders ............2   The XpressTouch System ........3  The Xpress System Components ......4  Using the Espresso System ........5   Starting the System ..........5  How to Pour Drinks ..........6 ...

  • Page 4: Important Safety Information

    Important Safety Information The safety of you and your customers is important to Concordia. The Xpress machines dispense hot liquids and steam. Please follow all safety precautions outlined in this manual, in order to reduce the risk of electric shock, burns, and/or injury to persons or property.

  • Page 5: The Xpresstouch System

    The XpressTouch System The XpressTouch (XT & XT6) machine grinds fresh whole beans, brews fresh espresso, steams fresh milk, infuses flavors, and delivers a perfect, freshly brewed, gourmet espresso beverage. 1. Bean Hoppers 2. Touch Screen 3. Product Outlet 4. Power Switch 5.

  • Page 6: The Xpress System Components

    The Xpress System Components 1. Bean Hoppers Located on top of the machine, each bean hopper holds 2 lbs. of fresh, whole espresso roast beans. 2. Touch Screen The touch screen provides a user-friendly interface for selecting and pouring beverages, and for the initiating and completing the cleaning process.

  • Page 7: Using The Espresso System

    Using the Espresso System Starting the System The power switch is located behind the left door. 1. Press the power switch to the ON position to start the machine. 2. Close the door. The machine will not warm up if the door is open. 3.

  • Page 8: How To Pour Drinks

    How to Pour Drinks Select Options Select Beverage Select More Options 1. PLACE A CUP UNDER THE PRODUCT OUTLET 2. SELECT YOUR BEVERAGE Touch the button for the type of drink you would like. LATTE CAPPUCCINO CHAI LATTE MOCHA BREWED COFFEE/AMERICANO ESPRESSO STEAMED MILK HOT CHOCOLATE...
  • Page 9 NOTE : Selecting CHOCOLATE will add a serving of chocolate to a drink. If selected with a mocha or hot chocolate, an extra serving of chocolate will be added. Select START to make your beverage. 5. MAKING A DRINK The drink pour will start. Customer Service (800) 778-0990...

  • Page 10: Machine Access Lock

    Machine Access Lock To prevent unauthorized machine access, lock the doors by using the key provided. Customer Service (800) 778-0990...

  • Page 11: Service Switch

    Service Switch Located behind the left machine door, the service switch is used to place the unit in either VEND or CLEAN mode. The Service Switch in the VEND position  Normal operating position.  Cleaning and programming buttons are disabled. The Service Switch in the CLEAN position ...

  • Page 12: Beans And The Bean Hoppers

    Beans and the Bean Hoppers The XpressTouch series is configured to deliver both regular and decaffeinated espresso beverages. Always use fresh, whole espresso roast beans to ensure a quality beverage. How to Store Espresso Roast Beans Espresso roast beans are typically sealed in airtight packaging by the roaster. Once the bag is opened, the freshness of the beans will begin to decrease.

  • Page 13: Removing A Bean Hopper

    Removing a Bean Hopper Once both hopper stoppers are in place, simply lift the bean hopper upwards. Hopper Stopper Removing the Hopper Stopper To remove the hopper stopper once the bean hopper is back in its proper position on top of the espresso machine, simply pull the hopper stopper from the bean hopper.

  • Page 14: Milk And The Milk System

    Milk and the Milk System Refrigeration Unit The refrigeration unit is designed to accommodate two standard 1-gallon (4-liter) milk containers. The following types of milk can be used in the Xpress:  Whole    Non-Fat WARNING : Do NOT use any type of flavored milk or any type of milk substitute, such as soy or almond milk.

  • Page 15: Checking The Refrigeration Unit Temperature

    To return the refrigeration unit to the proper temperature, close the refrigeration unit door. Check the temperature in an hour. If the temperature is not correct (between 35-41°F) at that time, please contact your local Service Agent or contact Concordia Customer Service. Customer Service (800) 778-0990...

  • Page 16: The Flavor System

    It may only be necessary to manipulate the bag for chocolate sauce to flow properly. For instructions on how to do this, please call Concordia for assistance at 1-800-778-0990.

  • Page 17: Flavor Storage

    Flavor Storage For Bottle Flavor System - The flavor cabinet located on the left of the machine contains the flavors used to make the drinks. Each dispensing tube has a colored band, place each bottle to corresponding connector with the same color. It is important to properly connect the flavor tubes, in order to ensure that customers receive the correct flavor, and to ensure flavor tubes are not contaminated with secondary flavors.

  • Page 18: Chocolate Sauce

    Screen 1 below will be shown on the touchscreen. Select FLAVOR PRIME and Screen 2 will come up. Select each flavor 1 at a time. Example: Press Chocolate Sauce then START PRIMING. Once you see and smell chocolate sauce, press STOP PRIMING. Screen 1 Screen 2 Once all flavor(s) have been primed, open left door and Press the SERVICE SWITCH into the VEND...

  • Page 19: Cleaning And Maintenance

    To maintain machine warranty, ensure sanitation, avoid mechanical failure, and ensure continual operation, the XpressTouch must be cleaned and maintained on a regular basis. Concordia cleaning products must be used in order to ensure proper cleaning and to maintain machine warranty. Please see page 22 for ordering information.

  • Page 20: Daily Cleaning Procedures

    Daily Cleaning Procedures 1. Remove milk from Refrigerator (right door) and keep cold during cleaning cycle. 2. Empty the grounds bin (white box inside left door). Rinse if necessary and then replace back in the machine (leave out of machine for 15 seconds). Push all the way in and shut door. 3.
  • Page 21 Follow the proceeding screens: Customer Service (800) 778-0990...
  • Page 22 Customer Service (800) 778-0990...
  • Page 23 Customer Service (800) 778-0990...
  • Page 24 After milk cleaning complete, wipe down the inside of refrigerator remove any water and also remove any milk debris. Customer Service (800) 778-0990...
  • Page 25  When the brew cleaning cycle is complete, remove and store the safety cleaning tube, cleaning supplies, and cups.  Place milk back in the refrigerator. Make sure tubes are inserted correctly (all the way in and not down the handle). ...

  • Page 26: Empty The Grounds Bin

    Empty the Grounds Bin The grounds bin holds the used espresso grounds. At approximately 30 drinks, the grounds bin must be emptied. At that time, the MACHINE TEMPORARILY OUT OF SERVICE will appear on the touch screen. While this message is displayed, the machine will not pour drinks. To empty the grounds bin: Open left door of the machine.

  • Page 27: Cleaning A Bean Hopper

    When the REQUEST PM message appears, call your local Service Agent. If you need help locating one, contact Concordia Service at 1-800-778-0990. Ordering Cleaning and Replacement Items Supplies and parts can be ordered online at www.Middlebyadvantage.com. If additional assistance is needed, contact Concordia Customer Service at 1-800-778-0990. Customer Service (800) 778-0990...

  • Page 28: Operational Messages

    10 seconds, and turn machine on. MACHINE WARMING If message continues more than 15 minutes after restarting machine, call your local Service Agent or contact Concordia at 1-800- 778-0990. Customer Service (800) 778-0990...

  • Page 29: Error Messages

    CHECK REFR properly. MODULE Contact Concordia at 800-778-0990 For assistance with any of the errors listed, please contact your local Service Agent. If you need assistance, or location a local Service Agent, contact Concordia at: 1-800-778-0990 customerservice@concordiacoffee.com Customer Service (800) 778-0990...

  • Page 30: Troubleshooting

    Run the machine clean cycle, see page 17. overfilling For assistance with any of the messages listed, please contact your local Service Agent. If you need assistance, or location a local Service Agent, contact Concordia at: 1-800-778-0990 customerservice@concordiacoffee.com Customer Service (800) 778-0990...
  • Page 31 Contact Concordia for assistance. in a flavor tube For assistance with any of the operational, error, or troubleshooting messages listed, please contact your local Service Agent. If you need assistance, or location of a local Service Agent, contact Concordia at: 1-800-778-0990 customerservice@concordiacoffee.com...

  • Page 32: Faq

    12oz (360mL) cup to a 10oz (300mL) cup. Contact Concordia to schedule a Calibration Service Call, and they will adjust your machine to the new drink size. Customer Service can also walk you through how to change this yourself. If a Calibration Service Call is scheduled, this will be a billable call.
  • Page 33 What is the difference between coffee beans and espresso roast coffee beans? Espresso roast coffee beans are specifically roasted for use in espresso machines. They retain their oils for a full-flavored drink. If the front milk container is empty, will the machine start pulling from the back milk jug? Yes, if the AUTO MILK SELECT feature is enabled.
  • Page 34 Yes! You can program your machine to automatically turn on Monday-Friday or Monday-Sunday, and you can program the time in five-minute intervals. This feature is adjustable through the TIME & DATE programming menu category. Please contact Concordia Customer Service for assistance in accessing and changing the setting.

  • Page 35: Machine Warranty

    Limited Warranty due to a defect in materials or workmanship, subject to the warranty exclusions set forth below, Concordia will arrange for the Goods to be repaired on-site, without charge for labor, travel, or parts, if the limited warranty service occurs during normal business hours (8:00 a.m. to 5:00 p.m., local time, Monday through Friday, except holidays) and is within a 60 mile radius of a Concordia Authorized Service Agent.
  • Page 36 CONDITION (A) OF MERCHANTABILITY, (B) OF FITNESS FOR A PARTICULAR PURPOSE, OR (C) ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE. IN NO EVENT SHALL CONCORDIA’S LIABILITY EXCEED THE AMOUNT OF THE PURCHASE PRICE FOR THE GOODS.

  • Page 37: Terms And Conditions

    2. Acceptance and Cancellation of Order. All Sales Orders for Goods are subject to acceptance in writing by a duly authorized agent of Concordia. In the event of cancellation of a Sales Order prior to shipment for any reason, Distributor or Buyer shall pay to Concordia all expenses then incurred and commitments made by Concordia, including reasonable cancellation or restocking charges.
  • Page 38 Distributor or Buyer with respect to the Goods, then the provisions of such credit agreement shall control. 9. Limitation of Liability. In no event shall Concordia be liable for any special, indirect, incidental or consequential damages arising out of or connected with this Sales Order or the Goods, regardless of whether a claim is based on contract, tort, strict liability or otherwise, nor shall Distributor's or Buyer's damages exceed the amount of the purchase price of the Goods.
  • Page 39 16. Force Majeure. Except as to the timely payment by Distributor or Buyer to Concordia for Goods, products or services hereunder, no failure to perform any of the Terms and Conditions of this Sales Order will give rise to a claim by one party against the other if the failure to perform is caused by or arises out of: acts of God;...
  • Page 40 Customer Service Concordia Beverage Systems, Inc. Sales (USA) (800) 778-0990 6812 185 Ave NE (USA) (800) 995-9019 (425) 453-2868 Redmond, WA 98052 (425) 453-2800 PN 2900-340 Rev A...

This manual is also suitable for:

Xpresstouch xtXpresstouch xt6

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