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Concordia 2500i User Manual

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Model 2500i Espresso Machine
User Guide

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Summary of Contents for Concordia 2500i

  • Page 1 Model 2500i Espresso Machine User Guide...

  • Page 3: Table Of Contents

    Table of Contents Important Safety Information..........1 The Model 2500i Espresso Machine........2 The Model 2500i Components............3 Bean Hoppers ................3 Front Panel Door Latch/Lock ..........3 Touch Pad .................3 Product Outlet................3 Electrical Enclosure and CPU ..........3 Power Switch ................3 Drain Tray ..................3 Grounds Bin ................3 Refrigeration Unit ..............3...
  • Page 4 It’s a Brewing Method..............19 It’s a Beverage................19 Cleaning and Maintenance ..........20 Importance of Cleaning ..............20 Cleaning Timers.................20 Milk Cleaning Timer-24 Hour/150 Drink ........20 Brew Group Cleaning Timer-24 Hour ..........20 Resetting Timers................20 Auto-Rinse Cycle ................21 Daily Maintenance ................21 Empty the Grounds Bin..............22 Clean the Drain Tray and Grate ............23 Clean the Refrigeration Unit ............23 Clean the Drink Dispensing Area ..........23...

  • Page 5: Important Safety Information

    Important Safety Information Your safety is important to us. The Concordia Model 2500i dispenses hot liquids and steam, and incorporates grinding operations. Please follow all safety precautions to reduce the risk of electric shock, burns, and/or injury to persons or property.

  • Page 6: The Model 2500I Espresso Machine

    The Model 2500i Espresso Machine Bean Hopper Hopper Hopper Stopper Bean Hopper Front Panel Latch Touch Pad Product Outlet Filter Electrical & CPU Power Switch Drain Tray Grounds Bin Refrigeration Unit Optional Steam Wand (not shown - located on door)

  • Page 7: The Model 2500I Components

    The Model 2500i Components 1. Bean Hoppers Each bean hopper holds approximately 2lbs of espresso beans. 2. Front Panel Door Latch/Lock The front panel latch and doors of the machine can be locked, providing security in a self-service environment. 3. Touch Pad The touch pad provides a user-friendly interface for selecting and pouring beverages.

  • Page 8: Using The Espresso Machine

    Using the Espresso Machine Starting the Machine The power switch is located behind the left door. Power Switch 1. Turn on the power switch to start the machine. 2. Close the door. Machine will not warm up if the door remains open.

  • Page 9: The 2500I Touch Pad

    The 2500i Touch Pad 1. DRINKS DRINK WILL BEGIN DISPENSING. BREWING CYCLE AUTOMATICALLY STARTS AND STOPS. FOR COFFEE DRINKS, ONE SHOT OF ESPRESSO WILL BE USED. CAFFÉ LATTE START Latte is poured, with one shot of espresso. CAPPUCCINO START Cappuccino is poured, with one shot of espresso.
  • Page 10 MILK CLEAN Activates milk clean cycle, use in conjunction with Concordia Cleaning Products. During the cleaning cycle, cleaning solution is drawn through milk tubes and cleans the milk tubes and milk nozzle assembly. To begin the milk clean cycle, press and hold button until tone stops.

  • Page 11: Pouring Drinks

    Pouring Drinks 1. Place Cup Under Product Outlet 2. Select Drink Caffe Latte Cappuccino Americano Espresso 3. Select Options (if desired) Extra Shot Large Cup Decaf Non-fat 4. Press desired START button The drink begins dispensing immediately after the START button is pressed.

  • Page 12: Pre-Programmed Drinks

    Pre-Programmed Drinks LATTE Steamed milk mixed with espresso TO POUR: Press the CAFFÉ LATTE START button CAPPUCCINO Espresso topped with rich layers of steamed and foamed milk TO POUR: Press the CAPPUCCINO START button AMERICANO Espresso mixed with water TO POUR: Press the AMERICANO START button ESPRESSO An aromatic shot of intensely rich coffee...
  • Page 13 MAKE IT FLAVORED The beverage will be made with a flavor or syrup. TO POUR: Pour 1-2 ounces of flavored syrup in the cup Press desired drink option button(s) Press desired drink button NOTE : It is possible to make either hot or cold flavored drinks. COLD FLAVORED LATTE TO POUR: Fill cup 2/3 full with ice...

  • Page 14: Machine Software Overview

    Machine Software Overview Software Programming Menu Software Menu Navigation Buttons SELECT DRINK MENU SCROLL UP INCREASE VALUE MENU SCROLL DOWN DECREASE VALUE PROGRAM Accessing the Programming Menu Press the PROGRAM button 3 times, slowly. You should hear a tone after each press. The display will change from SELECT DRINK to SELECT CATEGORY.

  • Page 15: Check Cumulative Drink Statistics

    Check Cumulative Drink Statistics • Press the PROGRAM button 1 time • The cumulative drink total appears in the display • Display will automatically return to SELECT DRINK after a few seconds Detailed Cumulative Drink Statistics • Press the PROGRAM button 3 times (press slowly, you will hear a beep after each press) •...

  • Page 16: Software Quick Reference Table

    Software Quick Reference Table DISPLAY TOTAL DRINK COUNT STATISTIC CUM TOTAL - PRESS PROGRAM BUTTON 1 TIME - CUM STATISTICS Cum Total Latte Large Latte Cappuccino Large Cappuccino DISPLAY CUMULATIVE STATISTICS BY DRINK Espresso Americano Large Americano Hot Water Extra Shot DAILY STATISTICS Cum Total Latte...
  • Page 17 Default Adjustable TEMP SETTING (°F) Setting Cap Steam Latte Steam STEAM Steam Hi (alarm) Steam Lo (alarm) Brew Water Brew Water Hi (alarm) Brew Water Lo (alarm) Refrigerator Refer Temp Hi (alarm) Refer Temp Lo (alarm) Customer Service (800) 778-0990...

  • Page 18: Service Key

    Service Key Located behind the front panel, the service key is used to access the PROGRAMMING MENU and the CLEAN buttons. The Service Key in the “RUN” position Normal operating position. Vending is fully functional. CLEAN and programming buttons are disabled. SERVICE The Service Key in the “CLEAN”...

  • Page 19: Beans And The Bean Hoppers

    Beans and the Bean Hoppers The Model 2500i is configured to deliver both regular and decaffeinated espresso beans. Whole espresso beans are placed in the bean hoppers, which are gravity fed to the grinders. Always use fresh, whole espresso beans to ensure a quality beverage.

  • Page 20: Bean Hoppers

    Bean Hoppers Each bean hopper holds approximately 2lbs of fresh whole espresso beans. The espresso beans are gravity fed into the grinders as each drink is poured. HOPPER LID HOPPER HOPPER STOPPER To Access and Fill a Bean Hopper • Open menu board door with key, and raise it to the UP position.

  • Page 21: Milk And The Milk System

    Milk and the Milk System On-Board Refrigeration Unit The Model 2500i espresso machine features an on-board refrigeration unit, to house the milk used for drinks. The refrigeration unit is designed to accommodate two standard 1 gallon milk containers. This allows for a primary and secondary milk to be used. Commonly, whole or 2% and non-fat milk are used.

  • Page 22: Milk Weight Trays

    If the temperature is not correct at that time, please contact Concordia Customer Service. Freeing a Sticking Milk Valve Periodically the milk valve becomes stuck in place and must be released.

  • Page 23: Espresso Overview

    Espresso Overview What is espresso? The term espresso is used to describe more than just a drink. • It’s a roast of beans • It’s a brewing method • It’s a beverage It’s a Roast of Beans Espresso refers to coffee beans that have been specifically roasted for use in espresso machines.

  • Page 24: Cleaning And Maintenance

    Concordia recommends performing the daily maintenance and cleaning at the close of each business day. The Model 2500i is equipped to monitor the elapsed time and number of drinks poured between cleaning cycles. If your machine is not cleaned as indicated, the machine is disabled and you will not be able to pour drinks.

  • Page 25: Auto-Rinse Cycle

    Clean the drain grate and drain tray daily • Clean exterior surfaces of espresso machine using a clean towel moistened with sanitizer • Clean the interior of the refrigeration compartment • Use only Concordia Cleaning Products Customer Service (800) 778-0990...

  • Page 26: Empty The Grounds Bin

    Empty the Grounds Bin The grounds bin holds the used espresso grounds. The EMPTY GROUNDS BIN message will appear on the display when the grounds bin is full, approximately every 40-50 drinks. Select Drink Empty Grounds Bin Grounds Bin 1. Open the left door. 2.

  • Page 27: Clean The Drain Tray And Grate

    Clean the Drain Tray and Grate Remove drain grate and clean with hot soapy water to remove milk residue. Grate can be placed in the dishwasher, if desired. Clean drain tray with soapy water and/or sanitizer (do not use bleach). Clean the Refrigeration Unit Remove milk containers and milk trays.

  • Page 28: Weekly Maintenance

    Weekly Maintenance Lubricate Milk Valve ® Apply 2-3 drops of Super Lube to the milk valve plunger weekly to ensure free movement. Freeing a Sticking Milk Valve Periodically the milk valve becomes stuck in place and must be released. The symptom of a stuck milk valve is no milk flow. 1.

  • Page 29: Monthly Maintenance

    Preventive Maintenance must be performed every 10,000 drinks by a Concordia Certified Technician. The Model 2500i is equipped to monitor the total drink statistics, and display a PM REQUIRED message when the machine reaches 10,000 drinks.

  • Page 30: Ordering Cleaning Products

    Ordering Cleaning Products The Cleaning Kit includes 130 each: Milk System Cleaner #1, Milk System Cleaner #2 and Brew Group Cleaning Tablets. To purchase cleaning products, call Concordia Service at (800) 778- 0990. Automatic shipment of cleaning products is available; call Concordia Customer Service for information on the Auto-Ship program.

  • Page 31: Operational Messages

    Operational Messages DISPLAY MESSAGE WHAT TO DO Clean the brew group. If the machine is not cleaned, it BREW CLEAN DUE will auto disable 2 hours after this message appears. See the cleaning card with the machine. Machine is disabled and you cannot pour drinks. You must RUN BREW CLEAN! clean the brew group to resume operation.
  • Page 32 REFR TEMP HI time (e.g. during cleaning), it may take several minutes for the temperature to reset itself. If the temperature does not properly reset after 20 minutes, call Concordia Customer Service. Verify the temperature of the refrigerator. REFER TEMP LO It the temperature does not properly reset, call Concordia Customer Service.

  • Page 33: Error Messages

    The water filtration system is typically mounted on the wall behind the machine. Have you recently changed your blend of beans? If yes, then call Concordia Customer Service to schedule a Calibration Service Call. Make sure grounds bin is in place.

  • Page 34: Troubleshooting

    Clean the milk system. See the cleaning card Inconsistent cup fill with the machine. A specific drink is over- or Call Concordia Service to schedule a Calibration underfilling Service Call. Clean the milk system. See the cleaning card All drinks are overfilling with the machine.

  • Page 35: Faq

    You are welcome to use whatever type of beans you prefer. Each brand and blend of beans will grind differently, so when changing beans the machine needs to be recalibrated by a Concordia Certified Technician. Call Concordia to schedule a calibration service call when changing your brand or blend of espresso beans.
  • Page 36 10. What is the difference between the drink types? For complete information about the various drinks your Concordia machine can dispense, see page 8. My machine is beeping and the display reads EMPTY GROUNDS BIN.
  • Page 37 complete directions on cleaning the milk system, see the cleaning card included with the machine. My machine is beeping and the display reads BREW CLEAN DUE. When the display reads BREW CLEAN DUE, the brew group must be cleaned within the next 2 hours to ensure uninterrupted operation. If the brew group is not cleaned within two hours, the message will change to RUN BREW CLEAN!, and the machine will be disabled.

  • Page 38: Machine Warranty

    Monday through Friday, except holidays). If limited warranty service is required outside normal business hours, you will not be charged for parts but you will be charged for labor at Concordia’s scheduled rates. The foregoing limited warranty represents the full extent of Concordia’s liability with respect to the Goods.
  • Page 39 (a) of merchantability, (b) of fitness for a particular purpose, or (c) arising from course of performance, course of dealing, or usage of trade. In no event shall Concordia’s liability exceed the amount of the purchase price for the Goods.
  • Page 40 Sales Customer Service Concordia, Inc. (USA) (800) 995-9019 (USA) (800) 778-0990 1287 120 Avenue NE (425) 453-2800 (425) 453-2868 Bellevue, WA 98005 PN 2900-159 Rev C...

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