Troubleshooting - Logitech Bluetooth Headset User Manual

Using your Bluetooth headset with the Logitech wireless hub

Troubleshooting

If you are experiencing difficulties connecting or using your Logitech headset, check whether
your problem is listed below. If it is, try the suggestions made to resolve the problem.
I can't pair my headset with my computer
There are various reasons why your Logitech headset and computer may not pair, for example:
•
Your headset may have come out of discoverable mode.
•
Your headset may be out of range.
•
Your headset may not be fully charged.
Check that your headset is charged and not paired with another device, and try the pairing
procedure again.
My headset is paired but I can't connect
The reasons why you can't connect your headset are similar the reasons listed above.
Check that your headset is on and in the range of your wireless hub (less then 10 meters). Then,
try the pairing procedure again.
My headset is paired and connected, but I can't hear sound
If you can't hear sound, try the following:
•
Adjust the volume on your headset. Note that you may not be able to adjust the volume
from your computer.
•
Press the button on the side of your Logitech headset.
For other headsets, refer to your headset's user guide for full details.
•
Check that the Windows
(This should happen automatically when you connect your headset to your computer.)
To do this, follow these steps:
1 At the Windows
2 Go to the Audio tab and check that 'Bluetooth Audio' is selected in both the Sound
playback and Sound recording drop-down lists.
3 (Windows
in both the Voice playback and Voice recording drop-down lists.
4 Click OK to save any changes made and close the dialog.
•
Exit and restart the program you are using to play sound.
•
Check that the volume for your computer is not set to 'Zero' or 'Mute'.
© 2005 Logitech, Inc.
®
sound and audio properties have switched to Bluetooth
®
Control Panel, select Sounds and Audio Devices.
®
XP only.) Go to the Voice tab and check that 'Bluetooth Audio' is selected
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audio.
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