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770_UM_USA-28_05_08
28/05/08
20
Troubleshooting ..................
Before contacting your retailer or service center, please try the following
procedures below:
•
You are advised to switch off the telephone from time to time to optimize its
performance.
•
You are advised to fully charge (
) the battery for optimal operation.
•
Avoid storing large amounts of data in your telephone as this may affect the
performance of your telephone.
My cellphone will not switch on
•
Press
until the screen comes on
•
Check the battery charge level
•
Check the battery contacts, remove and reinstall your battery, then turn your
telephone back on
My screen is difficult to read
•
Clean your screen
•
Use your cellphone in accordance with the recommended conditions of use
My cellphone turns off by itself
•
Check that your keypad is locked when you are not using your cellphone
•
Check the battery charge level
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My cellphone has a low level of autonomy
•
•
My cellphone will not charge properly
•
•
•
•
•
My cellphone will not connect to a network
•
•
•
•
•
SIM card error
•
•
•
Unable to make outgoing calls
•
•
•
•
•
Make sure you respected the complete charge timing (minimum 3 hours)
After a partial charge, the battery level indicator may not be exact.Wait for at least
20 minutes after removing the charger to obtain an exact indication
Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
Make sure charging is carried out under normal conditions (0°C +40°C)
Make sure your battery is inserted. It must be inserted before plugging in the
charger
Make sure you are using an Alcatel battery and charger
When abroad, check that the electrical current is compatible
Try connecting in another location
Verify the network coverage with your operator
Check with your operator that your SIM card is valid
Try selecting the available network(s) manually (see page 46)
Try connecting at a later time if the network is busy or unavailable.
Make sure the SIM card has been correctly inserted (see page 16)
Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched
Make sure you have dialed a valid number and press the
For international calls, check the country and area codes
Make sure your cellphone is connected to a network, and that the network is not
busy or unavailable.
Check your subscription status with your operator (credit, account status etc.)
Make sure you have not barred outgoing calls (see page 29)
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