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Troubleshooting
Check that the telephone cord is undamaged and properly plugged in.
Disconnect any additional equipment that may be connected. If the problem is resolved,
the fault is with the other equipment.
Test the equipment on a known working line. If the product works then the fault is with
the line. Please inform your local telephone company.
The answering machine is not answering
-
Check that the unit is switched on
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Check that the telephone cable and the mains adapter are correctly connected
The answering machine does not respond to remote control
-
Check that the telephone you are using to remotely control the answering machine
is a tone dialling telephone.
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Some telephones may have problems with remote control, if they are of the type
that only gives a short tone signal when pressing a button. Please use a separate tone
transmitter in these cases.
-
Also try holding the buttons down longer, approximately 1 second per digit.
I can't hear the outgoing message very well
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Record a new outgoing message.
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Speak closer to the microphone when recording.
The line is disconnected when someone leaves a message
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An incoming message may be up to 60 seconds in length. After this time, the call
will be disconnected.
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If the caller pauses during the message for more than 7 seconds the call may also be
disconnected, since the voice control function believes that the caller has hung up.
I hear a tone sequence, but nothing happens when I press the playback button:
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There are no incoming messages.
Resetting the Answering Machine
If the problem you experience is not covered by any of the above, a machine reset will
be required.
1. Disconnect the power supply.
2. Disconnect the telephone line cord.
3. Remove the back up battery (see page 3)
After a few moments re-connect the unit in reverse order to above.
Re-record your OGM and set the Day/Time stamp.
Your Telephone Answering Machine should now operate correctly.
If there is still a problem please refer to page 13.
12
Other
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