Service - Electrolux EOB3660 User Information

Service

The section "What do I do if..." lists some faults that
you can remedy yourself. Look there first if a fault
occurs.
Is it a technical fault?
Then contact your nearest customer service centre.
Always prepare in advance for the discussion. By
doing so you will make it easier to diagnose the fault
and decide whether customer service is necessary.
Please make a note of the folllowing information as
accurately as possible:
• What form does the fault take?
• Under what circumstances does the fault occur?
Prior to the telephone call it is imperative that you
make a note of the following appliance code num-
bers that are given on the rating plate:
• Model Code
• PNC Code (9 digits),
• S No Code (8 digits).
We recommend that you record the code numbers
here so that you always have them to hand:
Model:
...............................................................
PNC:
...............................................................
S-No:
...............................................................
When do you incur costs even during the
warranty period?
• if you could have remedied the fault using the
fault table (see section "What to do if ..."),
• if the customer service technician has to make
several journeys because he was not provided
with all the relevant information before his visit
and therefore, for example, has to fetch spare
parts. These multiple trips can be avoided if you
prepare for your phone call as described above.
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