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Return for Repairing, Continued
Note: Cisco does not accept Freight Collect. Make sure that you choose freight
prepaid method and purchase transportation insurance. The user should bear both
freights to Cisco and all related import and export tariffs for any returned product,
whether it's within the warranty period or not. For the product within the warranty
period, Cisco will pay the freight when shipping repaired product to the user.
International Transportation: Fill in Cisco as International Transport Recipient, and
state the notified party on the waybill as "international freight transport clearance
contact".
Upon delivery of the equipment with complete RMA number, the receiving
department will notify the user via fax or e-mail, and confirm the received products
and the quantity. Please carefully check the confirmation letter to ensure that the
products and the quantity received by Cisco are consistent with your shipment
information.
5-6
Customer Support Information
OL-29669-01
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Troubleshooting
