Trouble On Fire Zone Indication; Communication Problem Indication - BRINKS DCU-500 Manual

TROUBLE ON FIRE ZONE INDICATION

1. If you accidentally trip the smoke/heat detector cancel the alarm byentering
a valid user code immediately followed by CANCEL.
2.You must clear all smoke, dust, steam etc. from the smoke detector. Failure
to do so will cause the alarm to trip again.
3. The system will automatically try to reset when a valid user code is entered.
If it fails to reset, the alarm will sound again
NOTE: This trouble condition only affects the smoke/heat detector.
All other devices will work normally.

COMMUNICATION PROBLEM INDICATION

IMPORTANT NOTICE: Converting your phone to a DSL (Digital Subscriber Line) service or other
high speed data line could affect the ability of the Brink's Home Security system to transmit alarm
signals. If you have switched to DSL or other high speed line service, you should immediately test
the Brink's system's transmission capability by following the directions in this manual. If the
transmission is not successful, call Brink's Customer Care at 1-800-445-0872. It may be necessary
for Brink's to install a filter provided by your DSL company in connection with Brink's control panel.
Note that although installation of the filter will generally allow communication, due to the nature of
DSL service the Brink's system will not be able to communicate if your telephone is in use or
otherwise off the hook.
1.The TROUBLE light will be on. Press and hold the "9" key for 3 seconds
the zone 2 light will be on. This indicates the system was unable to
communicate a signal over the telephone line to the Brink's Monitoring
Center.
2.The keypad will beep every fifteen seconds.
3.Press CANCEL to stop the beeping for 24 hours.
4.Take the following action to determine if the problem is being caused by
the alarm system or the telephone Service:
a. Check your telephone for dial tone.
b. If there is no dial tone:
1) Unplug the dialer cable from the RJ-Block. (See page 5, item 7 for
description of dialer cable and RJ-Block.) This disconnects the
Brink's alarm system from your telephone line. The RJ-Block is
located on the side of the panel or inside of the panel.
2) If there is now a dial tone, call Brink's Customer Service at 1-800-
445-0872 for assistance. Customer service is available 24 hours a
day seven days a week.
3) If the telephone is still not working properly, the problem is not the
alarm system. PLUG THE DIALER CABLE BACK INTO THE RJ-
BLOCK. Notify your local telephone company for service. Until
the telephone service is restored, no alarm signal can be sent
to Brink's Monitoring Center, but the system will still work
within your home. It is very important to resolve this problem
quickly to ensure your home continues to be monitored.
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