Guarantee - BT FREELANCE 102 User Manual

32 General information

Guarantee

•
Your BT Freelance 102 is guaranteed for a period
of 12 months from the date of purchase. Subject
to the terms listed below, the guarantee will
provide for the repair of, or at BT's or its agent's
discretion the option to replace the BT Freelance
102, or any component thereof, (other than
batteries), which is identified as faulty or below
standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the
date of purchase may be replaced with a
refurbished or repaired product.
The conditions of this guarantee are:
•
The guarantee shall only apply to defects that
occur within the 12 month guarantee period.
•
Proof of purchase is required.
•
The equipment is returned to BT or its agent as
instructed.
•
This guarantee does not cover any faults or
defects caused by accidents, misuse, fair wear
and tear, neglect, tampering with the equipment,
or any attempt at adjustment or repair other than
through approved agents.
•
This guarantee does not affect your statutory
rights.
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Within the 12 month guarantee period:
•
If you experience difficulty using the product, prior
to returning your product, please read the Help
section beginning on page 27 or contact the BT
Freelance Helpdesk for assistance on 0870 240
3962 or email bt.helpdesk@vtecheurope.com.
The helpline is open from 9.00am–5.30pm Monday
to Friday and 9.30am–2.30pm Saturdays.
•
In the unlikely event of a defect occurring, please
follow the Helplines' instructions for replacement
or repair.
Outside of the 12 month guarantee period:
•
If your product needs repair after the guarantee
period has ended, the repair must meet the
approval requirements for connection to the
telephone network. We suggest that you call our
recommended repair agents on 0870 240 5029.
Returning your phone
•
If the Helpline is unable to remedy your problem
they will ask you to return the product. Where
possible, pack the product in its original
packaging. Please remember to include all parts,
including the line cords, power supply units and
the original batteries. (Please note that we
cannot take responsibility for goods damaged in
transit.) Please obtain and keep proof of posting
from the Post Office, or your preferred carrier.