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BT 1010 User Manual

Digital cordless handset
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7916 Hub Phone 1010 [6]
19/12/06
16:18
Page 1
Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916

User guide

BT Hub Phone 1010

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Summary of Contents for BT 1010

  • Page 1: User Guide

    7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 1 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 User guide BT Hub Phone 1010...
  • Page 2 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Welcome… to your BT Hub Phone 1010 Digital Cordless Handset Hi-Definition Sound • 65K Colour display with back light and choice of •...
  • Page 3 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 This user guide provides you with all the information you need to get the most from your phone. This phone has been designed to work with BT Total Broadband and BT Broadband Talk.

  • Page 4: Table Of Contents

    Call transfers ......19 Your BT Broadband Talk bill ... . .19 Making and receiving multiple calls .
  • Page 5 BT Helpdesk ......45 BT 118 500 ......45 Withhold my number .
  • Page 6 If you have to return your BT Hub Phone 1010 ....75 Technical information ....76 R&TTE .

  • Page 7: Getting Started

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Getting started Location You need to place your BT Hub Phone in the charger cradle and then place both handset and charger cradle in the BT Home Hub to set it up.
  • Page 8 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Getting started IMPORTANT The hub must be plugged into the mains power socket at all times. Talk/Standby time In ideal conditions, the handset batteries should give about 7 hours talk time or 100 hours standby.
  • Page 9 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 On the handset: Screen prompts on the handset will help guide you through • the registration process. It’s easy!. HANDSET TO THE BT HOME HUB Press OK.

  • Page 10: Standby Display

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Getting started 19/12/06 16:18 Page 10 If registered successfully you should see: . If unsuccessful then REGISTERED will appear and you will have to try the process again.

  • Page 11: Getting To Know Your Phone

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Getting to know your phone Handset buttons Redial/Vol/Scroll Up/Pause In standby, press and release to access the redial list, page 30. During a call, press to increase the earpiece volume, page 27.

  • Page 12: Navigating The Menus

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Getting to know your phone Option buttons Soft Key 1 Soft Key 2 Press to go back one level in Back a menu.

  • Page 13: Menu Map

    Picture (5 choices) Menu Colour Auto Talk Beep Tones Handset Software * Please note that there are other directory enquiries services available. Please refer to bt.com for BT 118 500 pricing information. 19/12/06 16:18 Page 13 Base settings Default Settings...

  • Page 14: Making Calls With Bt Broadband Talk

    19/12/06 16:18 Page 14 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk As part of your BT Total Broadband subscription, you get access to BT Broadband Talk which gives you free UK evening and weekend calls (up to one hour) over your broadband connection.
  • Page 15 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 l l a r c i t l i s l l s l l s l l left on your BT Boadband...
  • Page 16 7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 16 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk To see BT Broadband Talk call charges: visit www.bt.com/broadbandtalk and go to the ‘what it costs’...

  • Page 17: Hi Def Calls

    No more hogging the phone….with BT Broadband Talk you can make more than one phone call at the same time. You can have 2 calls going on at the same time via the BT Hub phone handsets and a third call using a phone plugged into...
  • Page 18 19/12/06 16:18 Page 18 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk If you also have a videophone or BT Soft Phone associated with your BT Broadband Talk number you can also use them to make simultaneous calls up to a total of 4 calls across all your BT Broadband Talk phones.

  • Page 19: Call Quality

    7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 19 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk Call quality Usual call quality using BT Broadband Talk should be better than...

  • Page 20: Making And Receiving Multiple Calls

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk Making and receiving multiple calls Independent of Hub l l a r c i t l i...
  • Page 21 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Phone in back of hub Incoming call 1 Incoming Call 2 All phones ring, call waiting on the device you picked up your incoming call 1 on.

  • Page 22: Frequently Asked Questions

    7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 22 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk Frequently asked questions: What happens to service in the event of power or...
  • Page 23 19/12/06 16:18 Page 23 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk Emergency Location Information is captured and passed to the Emergency Services for use in the case of an emergency call being made via the service.
  • Page 24 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Making calls with BT Broadband Talk 19/12/06 16:18 Page 24 What numbers can I call? You can call: Any person in the UK •...

  • Page 25: Using The Phone

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Using the phone Switching the handset power off Press and hold Switching the handset power on Press and hold Make an external call Press listen for the dial tone then dial the number.

  • Page 26: Receiving Calls

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Using the phone When you receive a call, the handset will ring the selected ringer melody. Auto-answer If you have switched auto-answer off...

  • Page 27: Earpiece Volume

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 To make a handsfree call Press listen for the dial tone then dial the number. You will hear it being dialled over the loudspeaker.

  • Page 28: Secrecy

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Using the phone The default setting is OFF. 19/12/06 16:18 Page 28 Secrecy During a call, you can mute the microphone so that you can talk to someone nearby without your caller hearing you.

  • Page 29: Redial

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 To switch key lock on: Press and hold KEYPAD LOCKED is displayed. To switch key lock off: Press Unlock ARE YOU SURE? Press to unlock the handset.

  • Page 30: Redial A Number

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Using the phone If a name/number match is found in the phonebook the name will be displayed instead of the number. If you have dialled the same number on more than one occasion, the call will appear only once in the redial list.

  • Page 31: Delete A Redial Number

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Delete a redial number Press to access the redial list. Press to scroll and display the number you want and press Options Press...

  • Page 32: Save A Redial List Number To The Phonebook

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Using the phone If you decide not to delete all calls list entries, press to exit and return to standby. You can enter a name of up to 16 characters.

  • Page 33: Phonebook

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Phonebook Store a phonebook entry You can use the phonebook to store up to 150 entries. For each entry you can store a name together with home, work and mobile numbers.

  • Page 34: Character Map

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Phonebook Entering names: For example, to enter the name Tom: Press for T. Press three times for O. Press for M. The maximum length for names is 16 characters.

  • Page 35: Dial A Phonebook Entry

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Dial a phonebook entry From standby: Press to access the phonebook. Names Press to select FIND ENTRY to the entry you want. Or, to search alphabetically:...
  • Page 36 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Phonebook If no entries are stored in the phonebook, will be NO ENTRY STORED displayed instead of FIND ENTRY. BT Broadband Talk Tip...

  • Page 37: Edit A Phonebook Entry

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Edit a phonebook entry 1. Press to access the phonebook. Names 2. Press to select FIND ENTRY display the entry you want. 3. Press to display the entry selected.

  • Page 38: Store A Phonebook Entry With An Assigned Ring

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Phonebook As you press a sample of each melody is played. Storing a phonebook entry with an assigned ringtone means that you know who is ringing when the phone is set to a distinctive ring.

  • Page 39: Delete All Phonebook Entries

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Press DELETE <ENTRY>? Press to confirm. Press to return to standby. Delete all phonebook entries Press to access the menu. Menu Press to scroll and display press to select.

  • Page 40: Caller Display And The Calls List

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Caller Display and the calls list BT Broadband Talk has automatic presentation of the caller’s number. Caller information not available Occasionally the telephone number of the caller is not available and cannot therefore be displayed.
  • Page 41 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 From standby: Press to access the Calls list. The most recently received call details are displayed. Press repeatedly to scroll through the list.

  • Page 42: Save A Calls List Entry To The Phonebook

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Caller Display and the calls list Press Clear to delete incorrect characters and then press confirm. The name can be up to 16 characters.

  • Page 43: Delete All Calls List Entries

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Delete all calls list entries Press to access the menu. Menu Press to scroll and display Press to display is displayed, press RECEIVED CALLS DELETE RECEIVED CALLS LIST? to confirm.

  • Page 44: Call Waiting

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Caller Display and the calls list Call Waiting is set automatically, you can turn this feature off by using #43#. When you turn Call Waiting off you will hear a beep.

  • Page 45: Bt Calling Features

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 BT Calling Features * Please note that there are other directory Services available. Please refer to bt.com for pricing information. 19/12/06 16:18 Page 45 By using the BT globe menu your BT Hub Phone 1010 gives you easy access to a range of BT features.

  • Page 46: Handset Settings

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Handset settings To exit and return to the idle display at any time, press repeatedly. Back 19/12/06 16:18 Page 46 You can choose a range of settings to suit your personal preferences.

  • Page 47: Adjust The Earpiece Volume

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Adjust the earpiece volume There are 5 volume levels to choose from. Press to access the menu. Menu 2. Press to scroll and display press 3.

  • Page 48: Display Wallpaper

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Handset settings If you make a mistake, press Clear to delete the last character. 19/12/06 16:18 Page 48 Press to scroll and display...

  • Page 49: Menu Background Colour

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Press until PICTURE The current picture is highlighted in the list. Press to scroll through the different wallpapers and press view them. Press to select a wallpaper or the pictures list and choose another wallpaper.

  • Page 50: Auto-Talk

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Handset settings The default setting is ON. 19/12/06 16:18 Page 50 Auto-talk When you receive a call, if the handset is on the cradle you can answer it by lifting the handset off the cradle, this is called auto-talk.

  • Page 51: Beep Tones

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Beep tones Your BT Hub Phone 1010 handset emits beeps to alert you to certain situations. You can set the handset to beep: •...

  • Page 52: To Switch Low Battery Beeps On/Off

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Handset settings 19/12/06 16:18 Page 52 Press until KEY BEEP Press to select is displayed. SAVED Press repeatedly to return to the idle screen.

  • Page 53: To Switch Out Of Range Beeps On/Off

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Press to select is displayed. SAVED Press repeatedly to return to the idle screen. Back To switch out of range beeps On/Off During a call, if the handset moves out of communication...

  • Page 54: To Change The Call Ringer Volume

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Handset settings You can also adjust the volume level during a call using the buttons. 19/12/06 16:18 Page 54 Handset ring tones and volume You have a choice of 10 ringtones and 5 volume levels (or you can switch the ringer OFF).

  • Page 55: To Change The Ringtone

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 To change the ring tone Press to access the menu. Menu Press to scroll and display Music icon is displayed, press Press until RINGTONE is displayed.

  • Page 56: Hub Base Settings

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Hub base settings Reset your BT Hub Phone 1010 to the default settings Press to access the menu. Menu Press to scroll and display...
  • Page 57 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Press until SYSTEM PIN is displayed. Enter your old 4 digit PIN then ENTER OLD PIN press is displayed. Enter a new 4 digit PIN and...

  • Page 58: Time Settings

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Time settings Setting the time You can set the time in your Hub, so that all handsets show the right time: Open the Hub Manager: click the icon on your desktop or browse to http://bthomehub.home...

  • Page 59: To Set An Alarm

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Enter the login information: username admin; password admin Click CONFIGURATION Click in the horizontal menu on the right CONFIGURE Enter the current time and date...

  • Page 60: To Change The Alarm Melody

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Time settings You will hear a sample of each melody as the button is pressed. 19/12/06 16:18 Page 60 is displayed, press ALARM...

  • Page 61: To Cancel An Alarm Setting

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 To cancel an alarm setting Press to access the menu. Menu Press to scroll and display press is displayed, press ALARM is displayed, press...

  • Page 62: Using Additional Handsets

    You can register up to five BT Hub phone 1010 handsets to your BT home hub. You can use up to two BT Hub phones at any one time to make calls. See page 17-21 for more information about using the handsets with BT Broadband Talk.
  • Page 63 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 You are then asked to enter the system PIN (0000) and press OK. Shows REGISTERING HANDSET. PLEASE WAIT You should then get confirmation that the handset is registered.

  • Page 64: Making Internal Calls

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Using additional handsets If an incoming call is received whilst you are on an internal call you hear Call Waiting beeps. If you end the...

  • Page 65: Transferring Calls

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Transferring calls You can transfer an external call to another handset registered to your BT Hub Phone 1010 if no other calls are in progress.
  • Page 66 7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Using additional handsets Each digit of the PIN code will be displayed as a for security reasons. Press if you enter an Clear incorrect digit.

  • Page 67: Software Upgrades

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Software upgrades Automatic software upgrade Your BT Home Hub checks regularly for handset software upgrades. If there is a new version of software available it will send a message to any registered handsets needing to be upgraded.

  • Page 68: Manual Software Upgrade

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Software upgrades While the handset is being updated, the update cannot be cancelled. If you take out the handset from the cradle, the update is interrupted. If you put it...

  • Page 69: Rescue Mode

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Rescue mode If the upgrade was unsuccessful, or if the handset was lifted from the charger during the upgrade for more than 90 seconds, the user can initiate a new upgrade of the handset software from the hub manager.

  • Page 70: Help

    Many common problems are caused by incorrect connections. Please reboot your hub by turning it on and off (from the mains) and check that your BT Hub Phone 1010 has been correctly set up before ringing the Helpline. You can also restart the Hub by logging into the advanced settings and selecting the option to restart/return to factory settings.
  • Page 71 Sometimes your BT Hub Phone 1010 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Hub Phone 1010 at least one metre away from such appliances to avoid any risk of interference.
  • Page 72 40. BT Hub Phone Helpline If you are having difficulties using your BT Hub phone 1010 check www.bt.com/broadbandtalk for support and advice. You can also call the dedicated Helpline on 0845 600 7030. Lines are open 24 hours, 7 days a week.

  • Page 73: General Information

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 General information Safety General • Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone.

  • Page 74: Cleaning

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 General information Cleaning Simply clean the handset and hub with a damp (not wet) cloth, or an anti-static wipe. Never use household polish as this will damage the product.

  • Page 75: Guarantee

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Guarantee Your BT Hub Phone 1010 digital cordless telephone is guaranteed for a period of 12 months from the date of purchase. Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s...

  • Page 76: Technical Information

    7916 Hub Phone 1010 [6] Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 General information For your records Date of purchase: Place of purchase: Serial number: For guarantee purposes proof of purchase is required so please keep your receipt.
  • Page 77 7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 77 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916...
  • Page 78 7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 78...
  • Page 79 7916 Hub Phone 1010 [6] 19/12/06 16:18 Page 79...
  • Page 80 19/12/06 16:18 Page 80 Hub Phone 1010 – Edition 2– Issue 5 – 19.12.06 – 7916 Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions...

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