Help
Most problems are caused by the telephone and mains power
cables being incorrectly connected, not connected at all, or by
the power being turned off.
If you are experiencing a problem with your BT Freelance XD
5500, check the following:
•
the mains power supply is correctly connected at both the
base and at any chargers and that the power is switched on at
the wall socket.
•
the telephone line cord is correctly connected and you are
using the telephone line cord supplied.
•
the handset batteries are installed correctly and charged.
No display
•
Check that the batteries are correctly inserted into the handset
and fully charged.
•
Check that the handset is switched on. Press and hold
No dial tone
•
Check that the telephone line cord is properly connected and
the line cord in use is the one supplied with the product.
•
Another handset may be using the line. Wait for the other
handset to hang up.
If you experience any problems, please call the Helpline on 0870 605 8047* or email bt.helpdesk@suncorptech.com
Customer Helpline
If you experience any difficulties
please call the BT Freelance Helpline
on 0870 605 8047* or email
bt.helpdesk@suncorptech.com
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of
purchase is required so please keep
your receipt.
Enter your phone's base PIN
code here:
[
/
/
/
For more information on your PIN
code, see page 44.
Enter your remote access security
PIN here:
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