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Symptom
"Cannot communicate with ISP"
"Unable to send message"
or
"Unable to receive message"
"Incorrect POP3 user name/password"
If you forget your user password
If you enter the wrong password, the display shows INCORRECT PASSWORD. You can override
the password protection.
When you are asked to enter a password:
Type "reset". This resets your Easicom
KEYPAD
password of "password".
You can now enter a new password.
ENTER
Please note. If you do this to read someone else's e-mail messages, any that you read are
marked with the opened envelope symbol to show that they have been accessed.
If you continue to have any problems, please call our Helpline on 08457 573464
Possible Cause
Faulty phone line.
The mail servers in the network
are busy.
Temporary fault in the netowrk.
Incorrect information in the e-mail
setup menu.
to its original user
TV3
HELPLINE
Solution
If other telephones in your house are
not working, report the fault to your
telephone service provider.
Try again later. If problem persists,
contact the BT helpline.
Try again later.
Go to SETUP/EMAIL/
MAILACCOUNTS and ensure that
"POP3 user name" and "POP3
password" are correctly filled in.
Contact the BT helpdesk if this
problem persists.
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