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BT CALLSCAPE 100 User Manual

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Callscape 100
User guide

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Summary of Contents for BT CALLSCAPE 100

  • Page 1 Callscape 100 User guide...

  • Page 3: Table Of Contents

    In this guide In this guide Introduction System requirements Product Overview Setting up Installing and configuring the software Getting started Technical information Help Index Hints and tips boxes In this user guide, we’ve included helpful tips and useful notes. They are shown in grey boxes.

  • Page 4: Introduction

    BT. We thank you for making the right choice and expect that Callscape 100 will give you many years of quality service. Please read the instructions carefully before use, and retain this user guide for future reference.

  • Page 5: System Requirements

    BT’s Caller Display Service or other • compatible services Other BT Select Services or FeatureLine • (optional) If you would like more details on any of BT’s Select Services, please call Freefone 0800 800 800 (business customers) or Freefone 0800 800 150 (residential customers).

  • Page 6: Product Overview

    It offers an easy way of enjoying the benefits of using all the services offered by BT’s Select Services or Featureline and combining them with the facilities offered by Callscape.

  • Page 7: Setting Up

    If you do not have a BT socket, call (business) or fone 0800 Free 800 800 (residential) and ask fone 0800 Free 800 150 for a BT engineer to come and fit the correct socket. There may be a charge for this service.
  • Page 8 Setting up 2 Plug the cable from your telephone into the socket on your Callscape box 3 Plug the computer connection lead into a spare serial port on your PC If the port on your PC has more than 9 pins, you will need to use an adaptor (available separately from high street retailers)
  • Page 9 Setting up 4 Plug the mains power cord into the round socket on your Callscape box 5 Plug the 3-pin mains adaptor into the power supply Once the power is connected, the red light on your Callscape box will come on.

  • Page 10: Installing And Configuring

    Installing and configuring your new software Installing and configuring your new software You are now ready to install your Callscape software. We recommend that no other applications are running during installation. Your Callscape software is supplied on three f loppy disks.
  • Page 11 Installing and configuring your new software To configure Callscape services If you subscribe to many of BT’s Select Services such as Call Waiting or 3-way Calling, Callscape will display active buttons on the main screen to show when they can be used.
  • Page 12 Installing and configuring your new software FeatureLine BT FeatureLine provides advanced call- handling facilities for a group of lines, such as . If you subscribe, PICKUP TRANSFER click the FeatureLine button to display the codes used to control these services. The most commonly used settings have been provided as a default.
  • Page 13 Installing and configuring your new software Specify your serial port You will be shown a dialogue box asking you to confirm which serial port you are using. All details have been filled in except the serial port. Click on the down arrow, to see a list of available port numbers (1 to 4).

  • Page 14: Getting Started

    Getting started Getting started To start Callscape From Windows 3.1: PROGRAM MANAGER click on the Callscape icon in the Callscape program group. Click on the button, then Windows 95: START on Callscape under the Programmes item. Demonstration disk and On Line Help We have included a demonstration disk with Callscape, which takes you through all the basic functions and operations of the system.
  • Page 15 Back History 2.1 What is BT's Callscape? BT's Callscape is a combination of hardware and software that has been designed to make your telephone an even more effective and useful, business and organisational tool. Integrating the power of your BT's Select Services...

  • Page 16: Technical Information

    A list of suitable • switchboards is available from BT on Freefone 0800 800 800. However, even with a compatible switchboard, it cannot be guaranteed that Callscape will operate correctly under all possible conditions of connection.
  • Page 17 Technical information Environment Your Callscape unit should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or on other surfaces which generate fibres, or place it in locations which prevent the free flow of air over its surfaces.

  • Page 18: Help

    Help Help I do not have a spare serial port on my computer. For example, I use a modem or other peripheral You may find it acceptable to manually switch peripherals when required. Alternatively, you will need to install an additional serial card, available from computer retailers.
  • Page 19 Help Callscape reports that it cannot detect the hardware First, please check that all wiring is correct, the box is plugged into the mains, and the red light on top is shining. If this does not solve the problem, select Application, then Serial Port Setup from Callscape’s main menu.
  • Page 20 The time of logged calls is taken from your PC clock. Check that your PC is set correctly. My other telephone extensions do not ring Check that you have no more than four units, including Callscape, connected. A REN booster is available from BT.
  • Page 21 Help The Callscape screen covers over my other applications You can set Callscape to be Always on Top. This is controlled from Callscape’s Window menu. You can set User Preferences to have Callscape come to the front every time you use the telephone.
  • Page 22 The term “Program(s)” also includes any upgrades, modified versions or updates of the Program(s) licensed to you by BT. This copy of the Program(s) is non-exclusively licensed by BT to you as the End-User for as long as you comply with the terms of this licence.
  • Page 23 30 days, whichever is the longer. 8. BT has no obligation to support or maintain the Program(s). 9. BT does not exclude or limit its liability for death or personal injury caused by its own negligence. 10. This licence shall be construed and governed by English law. If any part of this Agreement is found void or unenforceable, the balance of the Agreement remains valid and enforceable according to its terms.

  • Page 25: Index

    Index Index BT socket Computer connection Connecting-up Configuring Callscape Demonstration disc Featureline Help Installation Mains power On-line help Serial port Software installation Software licence agreement System requirements Technical information...
  • Page 26 Offices in Europe, North America, Japan and Asia Pacific. The Telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

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