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Guarantee/Customer Service
Belgium
DECLARATION OF GUARANTEE TERMS.
Our appliances are produced with the greatest of care. However, a defect may still occur. Our
consumer services department will repair this upon request, either during or after the guarantee
period. The service life of the appliance will not, however, be reduced as a result.
This declaration of guarantee terms is based on European Union Directive 99/44/EC and the pro
visions of the Civil Code. The statutory rights that the consumer has under this legislation are
not affected by this declaration of guarantee terms.
This declaration does not affect the vendor's statutory warranty to the end user. The appliance is
guaranteed within the context of and in adherence with the following terms:
1. In accordance with provisions laid down in paragraphs 2 to 15, we will remedy free of charge
any defect that occurs within 24 months from the date the appliance is delivered to the first
end user.
These guarantee terms do not apply in the event of use for professional or equivalent purpos
es.
2. Performing the guarantee means that the appliance is returned to the condition it was in be
fore the defect occurred. Defective parts are replaced or repaired. Parts replaced free of
charge become our property.
3. So as to avoid more severe damage, the defect must be brought to our attention immediately.
4. Applying the guarantee is subject to the consumer providing proof of purchase showing the
purchase and/or delivery date.
5. The guarantee will not apply if damage caused to delicate parts, such as glass (vitreous ce
ramic), synthetic materials and rubber, is the result of inappropriate use.
6. The guarantee cannot be called on for minor faults that do not affect the value or the overall
reliability of the appliance.
7. The statutory warranty does not apply when defects are caused by:
– a chemical or electrochemical reaction caused by water,
– abnormal environmental conditions in general,
– unsuitable operating conditions,
– contact with harsh substances.
8. The guarantee does not apply to defects due to transport which have occurred outside of our
responsibility. Nor will the guarantee cover those caused by inadequate installation or assem
bly, lack of maintenance or failure to respect the assembly instructions or directions for use.
9. Defects that result from repairs or measures carried out by people who are not qualified or
expert or defects that result from the addition of non original accessories or spare parts are
not covered by the guarantee.
10.Appliances that are easy to transport may be delivered or sent to the consumer services de
partment. Home repairs are only anticipated for bulky appliances or built in appliances.
11.If the appliances are built in, built under, fixed or suspended in such a way that removing
and replacing them in the place where they are fitted takes more than half an hour, the costs
that result therefrom will be charged for. Connected damage caused by these removal and re
placement operations will be the responsibility of the user.
Guarantee/Customer Service
39
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