THOMSON TG790 Setup And User Manual
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THOMSON TG790 Setup And User Manual

THOMSON TG790 Setup And User Manual

Wireless voip residential gateway
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Thomson TG790
Wireless VoIP Residential Gateway
Setup and User Guide

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Summary of Contents for THOMSON TG790

  • Page 1 Thomson TG790 Wireless VoIP Residential Gateway Setup and User Guide...
  • Page 3 Thomson TG790 Setup and User Guide...
  • Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from Thomson. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by Thomson. Thomson assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.

  • Page 5: Table Of Contents

    3.2.2 Configuring your Thomson Gateway ....................25 3.2.3 Multiple Identities ..........................27 3.2.4 DECT Setup ............................28 4 Getting the Most Out of Your Thomson Gateway....29 Telephony Features ..................30 4.1.1 Address Book ............................31 4.1.2 Telephony services..........................32 4.1.3...
  • Page 6 Redirecting a Web site ......................... 60 6.2.4 Redirecting all Web sites ........................61 7 Troubleshooting ................ 63 Setup wizard Troubleshooting ..............64 General Thomson Gateway Troubleshooting ..........65 7.2.1 Wired Connection Troubleshooting....................66 7.2.2 Wireless Connection Troubleshooting ....................67 Voice over IP Troubleshooting..............68 Reset to Factory Defaults ................

  • Page 7: About This Setup And User Guide

    Terminology Generally, the Thomson TG790 will be referred to as Thomson Gateway in this Setup and User Guide. Typographical Conventions Following typographical convention is used throughout this manual: Sample text indicates a hyperlink to a Web site.
  • Page 8 About this Setup and User Guide E-DOC-CTC-20080118-0075 v1.0...

  • Page 9: Installation

    In a few minutes you will be able to access the Internet using your Thomson Gateway. This Setup and User Guide will show you how to set up your Thomson Gateway and how to connect your computer(s) to the Internet.

  • Page 10: Preliminary Steps

    Installation Preliminary Steps DSL service The DSL service must be up and running on your telephone line. If both conventional telephone and DSL service are simultaneously available from the same copper pair, you will need a central splitter or distributed filters for decoupling DSL and telephone signals. Public telephone lines carry voltages that can cause electric shock.

  • Page 11: Placing Your Thomson Gateway

    Installation Placing your Thomson Gateway Possibilities You can mount the Thomson Gateway on a wall or simply place it on a desk. Wall mount Proceed as follows to mount the Thomson Gateway on a wall or other vertical surface: Take the wall mount leaflet out of the box.

  • Page 12: Installing Your Thomson Gateway

    Guided Installation” on page Manual Installation How it works The Setup and User Guide will first help you to connect your computer to the Thomson Gateway. After this is done, you can configure your Thomson Gateway using your web browser. Requirements Javascript must be enabled on your web browser.

  • Page 13: Guided Installation

    Select the language of your choice and click OK. The Setup wizard will now guide you through the installation. At the end of the installation, following screen appears: Select the Go to the Thomson Gateway Web Interface if you want to go to the Thomson Gateway Web Interface after closing the wizard.
  • Page 14 Installation CD menu On the CD Menu, click: (Re)configure my Thomson Gateway to reconfigure your Thomson Gateway or add a new computer to your network. View Documentation to view the documentation that is available for your Thomson Gateway. This list will be automatically updated if you are connected to the Internet.

  • Page 15: Manual Installation

    Gateway (by default: 192.168.1.254) and click Thomson Gateway on the menu on the left-hand side. Click Setup my Thomson Gateway. The Easy Setup wizard appears. This wizard will guide you through the configuration of your Thomson Gateway. Click Next and follow the instructions.
  • Page 16 Installation E-DOC-CTC-20080118-0075 v1.0...

  • Page 17: Thomson Gateway Basics

    Thomson Gateway Basics Thomson Gateway Basics In this chapter Topic Page Thomson Gateway LED Behaviour Thomson Gateway Web Interface Backing Up/Restoring your Configuration E-DOC-CTC-20080118-0075 v1.0...

  • Page 18: Thomson Gateway Led Behaviour

    Thomson Gateway Basics Thomson Gateway LED Behaviour Status LEDs On the top panel of your Thomson Gateway, you can find a number of status LEDs, indicating the state of the device during normal operation. Following LEDs are available on your Thomson Gateway:...
  • Page 19 Thomson Gateway Basics Indicator Description Name Colour State Broadband Green Blinking Pending DSL line synchronisation Solid on DSL line synchronised No DSL line Internet Green Blinking Internet activity Solid on Internet connectivity, no activity Solid on Internet connection setup failed...

  • Page 20: Thomson Gateway Web Interface

    IP address of your Thomson Gateway (by default: 192.168.1.254). If you have protected your Thomson Gateway with a user name and password, the Thomson Gateway will prompt you to enter these. Enter your user name and password and click OK.
  • Page 21 Allows you to manage your local network. Language Bar The language bar is located in the top banner and allows you to change the language of the Thomson Gateway Web interface. The language bar will only be shown if more than one language is available.
  • Page 22 Tasks To allow a quick configuration of your Thomson Gateway, some pages may offer you a number of related tasks in the Pick a task list. These tasks will guide you to the page where you can perform the selected task.

  • Page 23: Backing Up/Restoring Your Configuration

    Backing Up/Restoring your Configuration Introduction Once you have configured your Thomson Gateway to your needs, it may be a good idea to save your configuration for later use. This way you can always return to your working configuration in case of problems.
  • Page 24 Thomson Gateway Basics E-DOC-CTC-20080118-0075 v1.0...

  • Page 25: Adding New Devices To Your Network

    Adding New Devices to your Network Adding New Devices to your Network In this chapter Topic Page Adding a Computer to your Network Adding a Phone to your Network E-DOC-CTC-20080118-0075 v1.0...

  • Page 26: Adding A Computer To Your Network

    Installation, use the same procedure on the computer that you want to add. At a specific point in the installation, the Setup wizard will inform you that the Thomson Gateway has already been configured: Select No and click Next to continue.

  • Page 27: Connecting A Computer Using Wireless

    Thomson Gateway is using. Where can I find the SSID? If you did not change the SSID manually, your Thomson Gateway uses the SSID that is printed on the bottom panel label of your Thomson Gateway. Where can I find the encryption? You have not yet configured your Thomson Gateway In this case, no encryption is used.

  • Page 28: Connecting A Computer Using Ethernet

    Your computer must be configured to obtain an IP address automatically. This is the default setting. Procedure Proceed as follows: Connect one end of the (yellow) Ethernet cable to (one of the) yellow Ethernet port(s) of your Thomson Gateway: 9V DC...

  • Page 29: Adding A Phone To Your Network

    Adding New Devices to your Network Adding a Phone to your Network Introduction Depending on your Thomson Gateway, you can connect one or two analogue phones or faxes to the Thomson Gateway. Procedure Before you can make a phone call over the Internet, you must: Connect your phone to the Thomson Gateway.

  • Page 30: Connecting Phones To The Thomson Gateway

    Wire the green Thomson Gateway Phone port(s) to your phone(s) or fax. If your Thomson Gateway has a black port labelled "PSTN", you must connect this port to the telephone output of your DSL splitter to allow analogue phone calls with the same telephone set that you use for VoIP calls.

  • Page 31: Configuring Your Thomson Gateway

    Guided Installation, the telephony service will already be configured by the Setup wizard. If you choose to configure your Thomson Gateway manually or you still need to configure the telephony service, you can follow the procedure below. Procedure Proceed as follows:...
  • Page 32 Pick up your phone, wait for the dialling tone, and dial the number. If you dial a ‘#’ after the phone number, the phone number will be called instantly. The phone(s) attached to the Thomson Gateway can receive incoming VoIP calls, as long as your Thomson Gateway is turned on and the Voice LED is lit.

  • Page 33: Multiple Identities

    You can assign up to three Internet telephone numbers or URIs to one or both phone ports, or you can assign a common number to both phone ports. The phone numbers are provided by your provider. Procedure Proceed as follows: Browse to the Thomson Gateway web pages. On the Toolbox menu, click Telephony. In the Navigation Bar, click Configure.

  • Page 34: Dect Setup

    The Thomson Gateway is equipped with a DECT base station allowing you to connect up to five DECT phones. Before you can start using your DECT phones, you first have to register it to your Thomson Gateway. What you need During the registration procedure you will be asked to enter a PIN code.

  • Page 35: Getting The Most Out Of Your Thomson Gateway

    Assigning a service (HTTP, FTP,...) to a computer Dynamic DNS Feature availability Depending on the configuration offered by your Internet Service Provider (ISP), some features may not be available on your Thomson Gateway. For more information, contact your ISP. E-DOC-CTC-20080118-0075 v1.0...

  • Page 36: Telephony Features

    Getting the Most Out of Your Thomson Gateway Telephony Features Contents In this chapter we will have a closer look at some interesting telephony features: Topic Page Address Book Telephony services Viewing Telephony Statistics E-DOC-CTC-20080118-0075 v1.0...

  • Page 37: Address Book

    4.1.1 Address Book Introduction The Thomson Gateway allows you to store the contact details of your contacts on the Thomson Gateway Interface. On this page, you can make a call or send a message simply by clicking on a link.

  • Page 38: Telephony Services

    Getting the Most Out of Your Thomson Gateway 4.1.2 Telephony services Introduction Telephony services or supplementary services add extra functionality to your phone. Which supplementary services that are available is determined by your service provider. To following list gives an overview of the services that may be available:...

  • Page 39: Call Forwarding

    Getting the Most Out of Your Thomson Gateway Activating services on the web pages To activate/deactivate supplementary services via the web page: Browse to the Thomson Gateway Web Interface. On the Tools menu, click Content Sharing. In the Navigation Bar, click Configure.
  • Page 40 Getting the Most Out of Your Thomson Gateway Action Press Illustration To retrieve the call on hold (when there is R, 1 no active call) A presses active on hold To terminate an active call and enables a R, 9...
  • Page 41 Getting the Most Out of Your Thomson Gateway Action Press Illustration During 3 pty: retrieve B and C R, 3 A presses active active on hold on hold Activate Transfer when you want to: Action Press Illustration Transfer a call...

  • Page 42: Viewing Telephony Statistics

    Getting the Most Out of Your Thomson Gateway 4.1.3 Viewing Telephony Statistics Introduction The Telephony Statistics page on the Thomson Gateway Web Interface lists: Successful incoming calls. Missed incoming calls. Successful outgoing calls. Failed outgoing calls. Accessing the Telephony Statistics page...

  • Page 43: Universal Plug And Play

    Getting the Most Out of Your Thomson Gateway Universal Plug and Play Introduction UPnP is designed to automate the installation and configuration of a (small) network as much as possible. This means that UPnP-capable devices can join and leave a network without any effort of a network administrator.

  • Page 44: Accessing Your Thomson Gateway With Upnp

    Windows Vista If you computer runs Windows Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as Thomson TGXXX) and click View device web page. Thomson Gateway Web Interface appears. Windows XP If you computer runs Windows XP: Go to My Network Places.

  • Page 45: Managing Your Internet Connection With Upnp

    Getting the Most Out of Your Thomson Gateway 4.2.2 Managing your Internet connection with UPnP Windows Vista If you computer runs Windows Vista: On the Windows Start menu, click Network. The Network window appears: Right-click your Thomson Gateway (displayed as Thomson TGXXX).
  • Page 46 Getting the Most Out of Your Thomson Gateway Disabling this feature To prevent that users can connect/disconnect you can enable Extended Security. For more information, see “4.2.3 Configuring UPnP on the Thomson Gateway” on page E-DOC-CTC-20080118-0075 v1.0...

  • Page 47: Configuring Upnp On The Thomson Gateway

    Click Apply. Extended Security If Extended Security is enable only limited UPnP operation between the host and the Thomson Gateway is allowed. A local host is not allowed to connect/disconnect the Thomson Gateway Internet connection. You can then only connect/disconnect the Internet connection on the Thomson Gateway Web Interface.

  • Page 48: Installing Upnp On Windows Xp

    Getting the Most Out of Your Thomson Gateway 4.2.4 Installing UPnP on Windows XP Adding UPnP If you are running Microsoft Windows XP, it is recommended to add the UPnP component to your system. Proceed as follows: In the Start menu, click (Settings >) Control Panel.
  • Page 49 Adding IGD Discovery and Control Your Windows XP system is able to discover and control Internet Gateway Devices (IGD), like the Thomson Gateway on your local network. Therefore, it is recommended to add the IGD Discovery and Control client to your system.

  • Page 50: Assigning A Service (Http, Ftp

    If your are running a server or an application that acts as a server (for example a HTTP server, internet game), the initial message will come from the internet and the Thomson Gateway has to decide to which computer he should forward the incoming message.
  • Page 51 Assign a game or application to a local networking device If you assign a game or application to a local networking device, you will basically tell the Thomson Gateway that if it receives requests for a specific game or application, it has to forward these messages to a specific computer.

  • Page 52: Dynamic Dns

    Getting the Most Out of Your Thomson Gateway Dynamic DNS Introduction The Dynamic DNS service allows you to assign a dynamic DNS host name (for example john.dyndns.org) to a broadband connection even if it is using a dynamic IP address. As soon as the device gets a new IP address, the dynamic DNS server updates its entry to the new IP address.

  • Page 53: Wireless Security

    Wireless Security Wireless Security Methods The Thomson Gateway offers you following tools to protect your wireless network from intruders: Encryption Access Control Disabling SSID Broadcast As you will find out in the following sections, not all of these security measures are hard to crack. But all together it may discourage some hackers to break into you network.

  • Page 54: Encryption

    Wireless Security Encryption Introduction By using encryption, communication between the wireless clients and your Thomson Gateway is protected by a passphrase. Only clients which use the correct network name (SSID) and passphrase can connect to your network. Encryption methods During the years a number of encryption types have been developed. The list below gives you an overview of...

  • Page 55: Configuring Wep Encryption

    Wireless Security 5.1.1 Configuring WEP Encryption Procedure Continuing from “ Configuring the wireless encryption”: Select Use WEP Encryption In the WEP Key Length list, click the desired key length (a higher key length offers higher security). In the Encryption key box, type a Network key of your choice. If you are using: A 64-bit key: Type 10 hexadecimal characters (characters from 0 to 9 and from A to F) or 5 alphanumeric characters.

  • Page 56: Configuring Wpa-Psk Encryption

    Wireless Security 5.1.2 Configuring WPA-PSK Encryption Procedure Continuing from “ Configuring the wireless encryption”: Select Use WPA-PSK Encryption. In the WPA-PSK Encryption Key box, type a pass phrase (also known as Pre-shared key) of your choice. The pass phrase must consist of 8 to 63 alphanumeric characters or 64 hexadecimal characters (characters from 0 to 9 and from A to F).

  • Page 57: Access Control

    Drawbacks MAC authentication is linked to the user’s hardware and not to his identity. You can easily change the MAC address of your wireless clients. How can I configure this on the Thomson Gateway? Proceed as follows: Browse to the Thomson Gateway Web Interface.
  • Page 58 In the Pick a task list, click Search for wireless devices. The Thomson Gateway is now in registering mode and will add all devices that use the correct SSID and encryption to the access control list. During this phase the WLAN LED colour will switch between red and green.
  • Page 59 The WLAN LED toggles between green and red. The Thomson Gateway unlocks the Access Control List for one minute. Wireless clients configured with the correct wireless settings that try to connect to the Thomson Gateway will be added to the list of allowed devices.

  • Page 60: Disabling Ssid Broadcast

    Procedure To disable SSID broadcast, proceed as follows: Open the Thomson Gateway Web Interface. Under Home Network, click Wireless. The Wireless Access Point page appears.

  • Page 61: Internet Security

    Internet Security Internet Security Overview The Thomson Gateway offers you various options to secure your network: Topic Page Firewall Web site Filtering E-DOC-CTC-20080118-0075 v1.0...

  • Page 62: Firewall

    Firewall Changing the security level Proceed as follows: Browse to the Thomson Gateway Web Interface. On the Toolbox menu, click Firewall. The Firewall page appears. In the upper-right corner, click Configure. A list with security settings with a brief description is displayed.

  • Page 63: Web Site Filtering

    Configure the exceptions. Enable Web site filtering and specify a default action Proceed as follows: Browse to the Thomson Gateway Web Interface. On the Toolbox menu, click Web Site Filtering. On the Navigation Bar, click Configure. Select the Use Address Based Filter check box.

  • Page 64: Denying Access To A Specific Web Site

    For example: you are allowing “provider.com” but you want to block access to “mail.provider.com”. Procedure Proceed as follows: Browse to the Thomson Gateway Web Interface. On the Toolbox menu, click Web Site Filtering. Select the Use Address Based Filter check box.

  • Page 65: Allowing Access To A Specific Web Site

    Internet Security 6.2.2 Allowing access to a specific Web site Use cases Use this feature if: Block is selected under Action for Unknown Sites and you want to make an exception for a specific site. Allow is selected under Action for Unknown Sites and you want to make an exception on a block/redirect rule.

  • Page 66: Redirecting A Web Site

    Internet Security 6.2.3 Redirecting a Web site Procedure Proceed as follows: Type the URL of the Web site you want to redirect (for example “cracks.am”) in the Web Site box. Click Redirect in the Action list. Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box.

  • Page 67: Redirecting All Web Sites

    Internet Security 6.2.4 Redirecting all Web sites Procedure Proceed as follows: Type “*” in the Web Site box. Click Redirect in the Action list. Type the URL of the Web site you want to redirect to (for example “mycompany.com/internetpolicy.htm”) in the Redirect box. Click Add.
  • Page 68 Internet Security E-DOC-CTC-20080118-0075 v1.0...

  • Page 69: Troubleshooting

    If the suggestions do not resolve the problem, look at the support pages on http://www.thomson- broadband.com or contact your service provider. For Internet connection troubleshooting, refer to the provided Installation and Setup Guide. Topics In this chapter: General Thomson Gateway Troubleshooting Voice over IP Troubleshooting Reset to Factory Defaults E-DOC-CTC-20080118-0075 v1.0...

  • Page 70: Setup Wizard Troubleshooting

    Your computer has a valid IP address, that is any address but 0.0.0.0. No dedicated firewall device or router is placed between your computer and the Thomson Gateway. No personal network security software (for example firewall software) is running on your computer.

  • Page 71: General Thomson Gateway Troubleshooting

    Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway. The Thomson Gateway is turned on via the push button or rocker switch on the back panel. Thomson Gateway unreachable If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “7.4 Reset to Factory Defaults”...

  • Page 72: Wired Connection Troubleshooting

    Troubleshooting 7.2.1 Wired Connection Troubleshooting LAN LED does not light up Make sure that: The LAN cable is securely connected to the 10/100Base-T port. You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

  • Page 73: Wireless Connection Troubleshooting

    Make sure the Thomson Gateway Association Control List is not locked. You can check this on the web pages. On the Wireless Access Point settings, make sure New stations are not allowed is NOT selected.

  • Page 74: Voice Over Ip Troubleshooting

    Troubleshooting Voice over IP Troubleshooting Introduction If you cannot establish a phone call via your Thomson Gateway, try the suggestions below. Calling over VoIP If you have problems calling via VoIP, check whether: Your telephone is correctly connected to the Thomson Gateway.

  • Page 75: Reset To Factory Defaults

    Reset to Factory Defaults Resetting your Thomson Gateway If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.
  • Page 76 Hold the button down for at least 15 seconds. Release the Reset button. The Thomson Gateway restarts. Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible. E-DOC-CTC-20080118-0075 v1.0...
  • Page 78 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com © Thomson 2008. All rights reserved. E-DOC-CTC-20080118-0075 v1.0.

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