Service (Customer Care) - Gigaset E365 Instructions Manual

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is flashing in the display.
Base
1. The handset is outside the range of the
base station.
¥
Move the handset closer to the base.
2. The base station is not switched on.
¥
Check the base station mains adapter
(page 8).
Handset does not ring.
The ringtone is switched off.
¥
Activate the ringtone (page 33).
You cannot hear a ringtone/dialling tone.
Base station's phone cord has been replaced.
¥
When purchasing a new cord, ensure that it
has the correct pin connections (page 9).
The incoming call number is not displayed
although CLIP (page 14) is set.
Phone number identification is not enabled.
¥
The caller should ask his/her network
provider to enable calling line
identification (CLI).
You hear an error tone when keying
an input
(a descending sequence of tones).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the operat-
ing instructions if necessary.
The calls list does not indicate a time for a
message.
Date/time are not set.
¥
Set the date/time (page 11).
The answering machine will not record any
messages.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.
Programming of SOS mode did not work.
The feature is only available behind extension
systems that do not require an "R" or a "P" for
obtaining an outside line.

Service (Customer Care)

We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
For personal advice on our range of prod-
ucts and assistance with repairs or guaran-
tee/warranty claims you can contact us
on:
UK helpdesk: 0 84 53 67 08 12.
Please have your proof of purchase ready
when calling with regard to guarantee/
warranty claims.
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.
Appendix
37

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