Trouble Shooting - Qomo Hite Vision User Manual

Trouble Shooting

Problems
No service program
icon on the right
bottom of the
computer
Interactive
whiteboard is
not working
Drive icon is red
Drive icon is green
© Copyright 2012 QOMO HiteVision, LLC. All Rights Reserved
QOMO Hite Vision Interactive Whiteboard User Manual
Solutions to Problems
Issue Presumable Causes
Service program has not
started up.
Service program is not
installed.
The whiteboard is not
connected to the
computer.
The self-checking feature
of the whiteboard is not
successful and cannot be
connected.
Driver malfunction
Inaccurate calibration.
Solutions
Go to Programs menu,
click on the Flow!Works
folder, then click on the
Flow!Works server
program.
Install the service
program from the Qomo
website or installation
disk.
Connect the whiteboard
and computer with the
USB cable. If it is
already plugged in,
disconnect and plug it
back in.
Check to see if there are
any other objects
pressing on the surface
of the whiteboard.
Remove them, if any.
Uninstall the driver and
reinstall it.
Refer to instructions
above and recalibrate.
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