Glossary - Alcatel 4034 User Manual

Glossary

Account code
A specified code which may be entered when making an
external call, so that calls may be charged to certain
projects or clients.
Associated extension
If your extension is linked to another extension on the
system, this extension is known as your associated
extension.
Back and forth
If you have two calls in progress on your extension you
may 'shuttle' between the two, talking to each one,
without the other being able to hear.
Call parking
If you answer a call on someone else's extension, you may
'park' the call, so that you may return to your own
extension and retrieve the call from there.
Call pick up
To answer a call that is ringing on another extension.
Call back
You may book a request for a busy or unanswered extension
to call you back.
Category of service
Each extension on the system is given its own class of
service (COS). Your COS determines the system features
you are allowed to use, and what types of outside calls
you can make. For example, you may be allowed to make
any type of call, including international, or you may be
restricted to local calls only.
Charge counters
The charging counters on your extension indicate the cost
or the number of units used during your last call, as
well as the total amount of time or units used since your
counter was last reset.
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