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Alcatel OmniPCX 4400 Specifications
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Alcatel OmniPCX 4400 Specifications

Alcatel OmniPCX 4400 Specifications

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Alcatel
OmniPCX 4400

Specifications

A R C H I T E C T S O F A N I N T E R N E T W O R L D

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Summary of Contents for Alcatel OmniPCX 4400

  • Page 1: Specifications

    Alcatel OmniPCX 4400 Specifications A R C H I T E C T S O F A N I N T E R N E T W O R L D...
  • Page 2 Applications: OmniTouch innovative solutions Efficient, personalized call center capabilities take advantage of the Alcatel OmniPCX The Alcatel OmniPCX 4400 is a powerful 4400’s client/server configuration using new way to communicate with voice. a native Ethernet connection. The Alcatel Providing innovative solutions for today’s OmniPCX 4400’s automatic call distribution...
  • Page 3 • Alcatel 4093 ASP/SYX Sync./Async. simplify and empower communications. Alcatel offers a complete range of digital V.24/CTI Reflexes™ telephones. The Reflexes™ – communication protocols: V.25 bis, phones are connected by an Alcatel Hayes –...
  • Page 4 • associate (definition, modification by user) CTI (Computer Telephony Integration) ISDN services • automatic call-back on busy • Alcatel 4961 TAPI Middleware for PC • calling line identification trunk/bundle/network link workstation presentation/restriction (CLIP/CLIR) • automatic call-back on free/busy •...
  • Page 5 Alcatel OmniPCX 4400 • individual directory • call queuing with indication OmniMessage • internal/external music on hold • call routing depending on class of traffic, Integrated greeting • internal/external inquiry call DID, company, or called service (entity) Personal automated assistant: •...
  • Page 6 – user-friendly interface via Universal – text to speech standard Messaging Client on PC – volume control – personal password – WAP access based on Alcatel WAP – greeting messages management portal – personal group lists...
  • Page 7 • ISDN services – call by name • mini-text messages – office set management • multi-line – Alcatel OmniPCX 4400 regular • multi PARI telephone services • programmable keys • range of gain antenna • roaming •...
  • Page 8 Applications OmniTouch – routing based on time schedule or calendar Alcatel OmniPCX 4400 Contact Center – types of waiting queues: waiting, • agents features help, and dissuasion – business withdrawals – virtual pilot – agent break – expected waiting time announcement –...
  • Page 9 Networking • six or eight conversations on 64 Kbps B Network configuration channel • analog and digital Alcatel networking ABC on demand protocol (ABC) based on Q-SIG • line, star, meshed configuration • ABC via public ISDN, or QSIG •...

  • Page 10: Network Services

    – alarm generated in case of wrong – alarm display on topology maps attempt • convergence with HP OpenView – automatic substitution on CLIP – access to OmniPCX 4400 node – strong authentication via secured ID from topology maps...
  • Page 11 – weight 55.11 lb./25 kg • guest personal identification number • circuit based switching: Alcatel • Alcatel OmniPCX 4400 M2 (cabinet) • guest internal/external call Crystal technology – 1 ACT 28 slots, or 2 ACT 14 slots forwarding – distributed hardware on boards –...
  • Page 12 A R C H I T E C T S O F A N I N T E R N E T W O R L D...