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TROUBLESHOOTING GUIDE -
PROBLEM
Noisy operation.
Door opener runs
slow.
TROUBLESHOOTING GUIDE -
Powerhead LED
Round LED
Long LED
OFF
ON/RED/
ON/RED/
STEADY
ON/RED/
ON/RED/
FLASHING
FLASHING
ON/BLUE/
FLASHING
ON/PURPLE/
FLASHING
ON/RED/
FLASHING
ON/RED/
OFF
FLASHING
ON/RED/
OFF
©2010 The Genie Company
OPERATION (CONTINUED) ..................................................................... FOR HELP-1-800-35-GENIE
• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.
• Check operating condition of door. See pages 18. Door may need professional repair/
adjustment.
• Is this opener installed on a one piece door? Normal speed for one piece door is
lowest speed setting.
• If carriage travel is less than 6 feet, opener configures programming for a one piece
door.
• Check door speed. See page 22.
POWERHEAD LEDs
Possible Problem
Normal operation
OFF
No response from unit
Limits NOT set properly
STEADY
Program error
Component failure
OFF
Remote NOT programmed
IntelliCode® 1 remote NOT
OFF
programmed
Safe-T-Beam® physical
obstruction
OFF
Safe-T-Beam® signal
interference
Door contact in up or down
travel
Door component failure
detected
Thermal cutout
STEADY
WHAT TO DO
FOR HELP-1-800-35-GENIE OR WWW.GENIECOMPANY.COM
None required
Check power supply
Contact a trained door system
technician
Reprogram Limits, see pages 6-7
Unplug unit, wait 5 seconds, plug in
Contact a trained door system
technician
Program remote, see page 9
Program remote using IntelliCode®
2 remote, see page 9, then program
IntelliCode® 1 remote using
instructions on page 10
Remove obstruction, recheck unit
Check alignment of Safe-T-Beam® pair
and nearest other Safe-T-Beam® pair
Remove obstruction
Check door spring, track, rollers, hinges
and fixtures
DO NOT unplug unit
Wait until LED clears before operating
12/2010
Solution
25
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Table of Contents
Troubleshooting
