Troubleshooting Guide - Opener - Genie 2022 Manual

TROUBLESHOOTING GUIDE -
PROBLEM
Opener does NOT run
from Wall Control.
Opener runs, but door
does NOT move.
Opener works from Wall
Control, but NOT from
remote control.
Remote control has
less than 25 feet
operating range or no
operation.
Door starts down, then
STOPS and goes back
up.
OR
Safe-T-Beam System
®
malfunction.
Door starts down, then
STOPS before it is
closed.
OR
Door will only open.
Door starts up, but
STOPS before it's
completely open.
Door will only run in
close direction.
Door opener starts for
no reason.
Noisy operation.
OPERATION
• Check power source.
– Plug a lamp into outlet used for power head. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
• If power is OK.
– Check connections at power head terminals and at Wall Control.
• Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or
replace.
• Make sure carriage is engaged to carriage slide.
– Place carriage lever in lock position.
• Check to make sure chain/belt is not broken or OFF its track.
• Check FORCE ADJUSTMENT (See section
than 30 seconds each way if door does not move.
• Confirm vacation lock switch on wall control is OFF. (See section
• Program remote control code into receiver memory (See section
• Replace remote control battery (See section
• Relocate remote control inside car and or point remote control at garage door.
• Replace battery (See section
• Reposition door opener antenna.
• Red LED blinks while button is being pushed or LED does not come ON - battery is
low, replace battery.
• If a NEW installation, check Door Arm position, (See section
• Check if Safe-T-Beam
®
• Check Safe-T-Beam system for beam obstruction or misalignment of lenses.
®
Realign or replace Sensors. (See section
• Check "CLOSE FORCE" adjustment (See section
• Check garage door for binding.
• If an operational problem exists, and opener will not run closed. The opener can be
forced to close as follows (See section
door is completely closed.
• Disconnect the Safe-T-Beam
Genie Dealer or The Genie Company at 1-800-35-GENIE.
®
• Check CONTACT REVERSE (See section
• Check garage door for binding.
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
• Check "CLOSE FORCE" adjustment (See section
• Be sure door, opener, and springs are in good repair, properly lubricated and
balanced (See Maintenance section
• Check "OPEN" limit setting (See section
• Check "OPEN FORCE" adjustment (See section
WARNING: If you suspect a problem with the garage door hardware or springs, contact
•
an authorized Genie Dealer or a trained door system technician, or contact The Genie
®
Company at 1-800-35-GENIE.
• Check door balance, condition, and door spring.
• Check "OPEN FORCE" adjustment (See section
• WARNING: If you suspect a problem with the garage door hardware or springs, contact
an authorized Genie Dealer or a trained door system technician, or contact The Genie
®
Company at 1-800-35-GENIE.
• Was a remote control lost or stolen? Erase all remote control codes from receiver
memory and reprogram (See section
• Button stuck on Wall Control or remote.
• Check CLOSE limit switch setting (See section
• Wires shorted. Staples can cut insulation and short wires. Repair or replace.
• Be sure all fasteners are tight.
• Be sure door and opener are in good repair, properly lubricated and balanced (See
Maintenance section
10
PN# 37026500123
FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM
WHAT TO DO
). Door opener will NOT run more
6
).
8
).
8
Red LED is flashing.
)
3
). Hold the wall control button down until
5
System from the opener and contact an authorized
®
).
6
).
10
).
6
).
7
).
05/15/2009
).
3
).
7
).
2
).
6
).
6
).
6
).
6
).
6
27