Troubleshooting Guide - Genie SilentMax 1000 Operation & Maintenance Manual

TROUBLESHOOTING GUIDE -

PROBLEM
Opener does NOT run
from wall console.
Opener runs, but door
does NOT move.
Opener works from
wall console, but NOT
from remote.
Remote has less than
25 feet operating
range or no operation.
Door starts down,
then STOPS and goes
back up.
OR
Safe-T-Beam® System
malfunction.
Door starts down,
then STOPS before it
is closed.
OR
Door will only open.
Door starts up, but
STOPS before it is
completely open.
Door will only run
closed.
Door opener starts for
no reason.
Noisy operation.
Door opener runs
slow.
9/2011
OPERATION
Check power source,
– Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
– If not, check fuse or circuit breaker.
If power is OK,
– Check connections at powerhead terminals and at wall console.
– Limits must be set with door arm connected to door.
Check if wall console Sure-Lock™ is ON. Turn Sure-Lock™ OFF & check operation.
Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace.
M k a s e r u c e r a a i r e g s i n e a g
Installation poster or download poster from WWW.GENIECOMPANY.COM.
C e h k c o t m k a s e r u c e a h / n i
C e h k c O F R E C A D U J T S M E T N
Check all remotes.
Replace remote battery with good one. See page 9.
Program remote to powerhead. See page 6.
Relocate remote inside car and or point remote at garage door.
Replace battery. See page 9.
Reposition door opener antenna.
Remote LED does not come ON with button push - replace battery. See page 9.
Eliminate possible competing signals (satellite radio, FiOS® TV).
If a NEW installation, check Door Arm position. Refer to Installation poster or download
poster from WWW.GENIECOMPANY.COM.
Check if Limits are properly set. See page 5 & 9.
Check if Safe-T-Beam® Red LED is flashing. See page 8.
Check Safe-T-Beam® system for beam obstruction or misalignment of lenses. See page 8.
Check garage door for binding.
If an operational problem exists, and opener will not close. The opener can be forced to
close as follows; Press and hold the wall console button until door is completely closed.
Check for interference from adjacent Safe-T-Beam® units.
Contact The Genie Company at 1-800-35-GENIE.
Check Safe-T-Beam® wire connections at powerhead. See page 8, STB Instruction, Poster or website.
Check Limits are properly set. See page 5 & 9.
Check CONTACT REVERSE. See page 5.
Check garage door for binding.
Check closing "FORCE" adjustment. See page 10 .
Check Limits are 0p r operly set. See page 5.
Be sure door, opener, and springs are in good repair, properly lubricated and balanced.
Check opening "FORCE" adjustment. See page 10.
WARNING: If you suspect a problem with the garage door hardware or springs,
contact The Genie Company at 1-800-35-GENIE.
Check Limits are properly set. See pages 5 & 9.
Check Sure-Lock™. Sure-Lock™ should be OFF for normal operation. See page 7.
Check door balance, condition, and door spring.
Check opening "FORCE" adjustment. See page 10.
WARNING: If you suspect a problem with the garage door hardware or springs,
contact The Genie Company at 1-800-35-GENIE.
Button stuck on wall console or remote.
Was a remote lost or stolen? Erase all remotes from powerhead memory and program
new remotes. S ee page 7.
Be sure all door fasteners are tight.
Be sure garage door is in good repai r, properly lubricated and balanced .
Be sure opener is in good repair .
C e h k c p o r e i t a g n o c d n i t i
Is this opener installed on a one piece door? Normal speed for one piece door is lowest speed setting.
If carriage travel is less than 6 feet, opener configures programming for a one piece door.
Contact The Genie Company at 1-800-35-GENIE concerning door speed.
©2011 The Genie Company
FOR HELP—1-800-35-GENIE OR WWW.GENIECOMPANY.COM
WHAT TO DO
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