Vacation; Getting Service For Your Water Heater - Giant PV1 Owner's Manual

GENERAL MAINTENANCE

Vacation

If you are planning a vacation or other prolonged
absence, it is highly recommended to shut off the
gas supply and the cold water supply to the water
heater. This will save energy, protect against property
damage in the event the water heater leaks and
prevent the build-up of hydrogen gas. If the water
heater and piping are exposed to freezing tempera-
tures, they should both be drained.
Remember to check the water heater thoroughly
after it has been shut off for an extended period of
time before putting it back in operation. Make sure
that the water heater is completely full of water and
that the cold water supply manual shut-off valve is
open, before lighting the burner.

Getting Service for your Water Heater

If you are experiencing problems with your water
heater, follow these three easy steps:
1) Consult the Troubleshooting Guide contained
in this manual (see Page 22). It lists the
most common problems experienced with your
gas-fired water heater. The solutions you find
listed may provide a quick and simple solution
to your problem and save you time and money.
2) If the solution listed in the Troubleshooting Guide
does not solve the problem or if your particular prob-
lem is not listed in the guide, contact the installer of
the water heater or the local gas utility.
3) If you still cannot solve the problem, contact the
manufacturer's Customer Service Department
by e-mail at gemco@gemcoinc.com or by
phone at 1-800-363-9354. To help serve you in
a quick and efficient manner, always have the
following information ready:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water heater
is installed.
f) A description of the problem.
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