Trouble Shooting; Unable To Connect To The Wireless Network; No Sound; The S300 Is Nonresponsive - Airstream s300 User Manual

Trouble Shooting

If experiencing problems with the Airstream S300, there are some
quick and easy checks, which may help to solve these problems.

Unable to Connect to the Wireless Network

• Check if your Wi-Fi router is Wi-Fi 802.11b/g certified. The
S300 is not compatible with N Class routers. If your Wi-Fi
router is Wi-Fi 802.11n, please ensure that it is in 802.11b/g
mode. The S300 is not able to talk to routers that are
802.11n only.
• Ensure you router is DHCP enabled.
• Keep away from potential sources of interference which may
affect Wi-Fi signal, such as microwave ovens.
• If you fail to use your PC for Wi-Fi network setup, check
whether your PC is using a Wi-Fi network. You cannot use
Ethernet connection for AirPlay network setup.
• Make sure that the SSID name of the router consists of
alphanumeric characters, with no space or special characters
like %/#/* inserted. It must also not be hidden.
• Check that there are enough spare IP addresses available
on your router. Some limit the number of devices that are
allowed on the network

No Sound

• Check the volume, source and play/ pause settings.
• Check that the mains power lead is connected to the S300
and the mains power socket and is switched on at the wall.

The S300 is Nonresponsive

• Check that the mains power lead is connected to the S300
and the mains power socket and is switched on at the wall.
• Remove the power from the S300, wait for the standby LED to
go out and then reconnect the power.
• Check that it is connected to the same wireless network as
your device.
• Check you are running the latest version of firmware. Refer
to page 15.

Occasional Breaking up of AirPlay Music Playback

• Move the S300 closer to your Wi-Fi router.
• Avoid using Wi-Fi channel which is overlapped by the nearby
Wi-Fi network.
• Check if your network speed is fast enough (in cases
where multiple devices share the same router, the AirPlay
performance may be affected). Turn off the other devices
connected to your router.
• Enable the Quality of Service (QoS) option (if available on the
Wi-Fi router).
• Turn off other Wi-Fi routers or range extenders to try to
diagnose a possible faulty one.

No AirPlay Icon on my iTunes Host Device

• Make sure the S300 is connected to the same Wi-Fi network
as the host device
• It can sometimes take up to 30 seconds for the S300 to
appear on the network. Try leaving iTunes for a bit to see
if it appears.

AirPlay Connection Failed with Mac or PC

• Temporarily disable the firewall and security software to
see whether it blocks the ports that AirPlay uses to stream
content. Refer to the help documentation for your router/
firewall/ network security to unblock the ports used by
AirPlay.
• When you use iPod Touch/iPhone/iPad/Mac/PC for AirPlay,
if the music play breaks or stops, try to restart your iPod
Touch/iPhone/iPad, iTunes or S300.
• Video streaming or FTP downloads may overload your router
and therefore may cause interruptions during AirPlay music
play. Try to reduce the load of your router.
If still experiencing difficulties after making the suggested
checks, please call the help desk for further assistance. The
help desk is open from 9.00am to 5.00pm (GMT), Monday to Friday
(excluding Bank Holidays) and can be contacted on +44(0) 1268 798567.
Alternatively contact the store you purchased the S300 from.
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