Troubleshooting - GE Allegro User Manual

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Troubleshooting

Category
Problem and solution
Panel power
Panel display indicates System Low Battery.
If AC power was out for a long time, the battery may not be fully charged.
The power in the emergency backup battery is low and must be recharged or replaced.
If AC power is out, the security system may shut down once the battery is below the
operating level. When AC power is restored, the panel will recharge the battery. If the
trouble condition exists 24 hours after AC power is restored, contact your installer
dealer.
After pressing Status, the panel flashes "AC Fail" or displays "AC Power Failure/AC
Failure" (panel continues to operate from the backup battery).
The panel power transformer may be unplugged or there may be an AC power outage.
If the transformer is plugged in, check the circuit breaker or fuse that controls that
outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the
system will alert you and the central monitoring station.
Access code
I cannot remember the access codes.
Contact your dealer/installer (to maintain security, you should always change your
access code if anyone has had access to it).
Arming
System protests and will not arm immediately.
Make sure that all monitored perimeter doors and windows and interior sensors are
closed.
Press Status for an indication of the problem. If the problem cannot be fixed, you can
temporarily bypass the sensor.
If problem persists, contact your dealer/installer.
Bypassing
Sensor to bypass is not listed.
The sensor is not active in the current arming level.
Sensor or
System indicates sensor/touchpad low battery.
touchpad
To avoid a false alarm, initiate a sensor test and then replace the indicated device
low battery
battery. After replacing the battery, perform another sensor test to test the
sensor/touchpad.
If the sensor/touchpad is not tested after battery replacement, the system continues to
show a low battery condition since that was the last signal it received from the device.
Testing the sensor/touchpad with new batteries allows the panel to receive a signal
with good battery information.
Phone
Panel indicates phone 1 fail, phone 2 fail, or phone failure.
Perform a phone test.
Perform a sensor test to verify communication between the DTIM and panel.
If problem persists, contact your dealer/installer.
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Allegro Control Panel User Manual

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