Troubleshooting - Motorola xfinity RNG150N User Manual

7 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem
The RNG set-
top will not
power on
The remote
control does
not work
Possible Solution
The RNG set-top may have received a software
update and may not power on while the new
software is being installed. Try again in a few
minutes.
•
Verify that the AC power cord of the
external power supply is connected to
the RNG set-top and an AC outlet.
Unplug the RNG set-top from the AC
outlet, plug it back in, and then press
the POWER button on the front panel
or remote control.
•
If the RNG set-top is connected to a
switched outlet on another unit, verify
that that unit is powered on. Unplug the
power cord from the RNG set-top's AC
outlet, plug it back it in, and then press
the POWER button on the front panel
or remote control. Use an unswitched
outlet, if possible.
•
The batteries in the remote control may
be depleted.
Verify that the remote control is in "Cable" mode.
Verify that there are no obstructions between the
remote control and the RNG set-top. Aim the
remote control directly at the RNG set-top front
panel, not the TV or VCR.
The angle between the remote control and the
RNG set-top may be too large. Stand in front of
the RNG set-top and not too far to either side.
•
Press and release operation keys one at
a time, firmly and deliberately.
•
Check the batteries in the remote
control. And replace if needed.
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