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Creative DI5791 User Manual

Creative DI5791 User Manual

Modem blaster v.92
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User's Manual
Creative Modem Blaster
V.92 PCI DI5791
Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual
may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written
permission of Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in
accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license
agreement. The licensee may make one copy of the software for backup purposes.
Copyright © 2002 by Creative Technology Ltd. All rights reserved.
Version 1.1
October 2002
Modem Blaster is a registered trademark of Creative Technology Ltd. Sound Blaster is a registered trademark of Creative Technology Ltd. IBM is a registered
trademark of International Business Machines Corporation. Microsoft, MS-DOS, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation. Touch-Tone is a registered trademark of AT&T. All other products are trademarks or registered trademarks of their respective owners. All rights
reserved.

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  • Page 1 V.92 PCI DI5791 Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.
  • Page 2 Software and the functions it subject to the terms and conditions of this or fixed; but, as between you and Creative (and, provides are accessible only to persons who are Agreement, and you must reproduce on the...
  • Page 3 9. Limitations on Using, Copying, and Modifying In any event, you will notify Creative of any regarding the accuracy of any CDDB Data from in the Software information derived from reverse engineering or the CDDB Servers.
  • Page 4 Creative if you fail to comply with any term or the use or distribution of the Software in violation LIMITATION OF REMEDIES AND condition of this Agreement. You agree upon such of this Agreement. DAMAGES termination to return the Software (including any...
  • Page 5 31, International Business Park functionality is to download a product update from PROVISIONS SHALL TAKE PRECEDENCE. Creative Resource Creative’s website, of if you do not have internet DECOMPILATION Singapore 609921 access, Creative will use commercially reasonable You agree not for any purpose to transmit the means to provide replacement software.
  • Page 6 EU. This Agreement is the entire agreement Interference Regulations. with the instructions, may cause harmful between us, and you agree that Creative will not interference to radio communications. However, Cet appareil est conforme aux normes de CLASSE have any liability for any untrue statement or this notice is not a guarantee that interference will “B”...
  • Page 7 Creative disclaims any liability with regard to any illegal use of the Creative product and Creative shall in no event be liable with regard to the origin of any data stored in a compressed audio file.

  • Page 8: Table Of Contents

    Contents Introduction Plug and Play.....................i Faxes........................i Internet Access ....................i Answering Machine ..................ii Video Conferencing..................ii QuickConnect....................ii Modem-on-Hold....................ii PCM Upstream....................ii V.44 Data Compression.................. iii Before You Begin........................iii Recording Model and Serial Numbers ..............iii Checking System Requirements................iii Document Conventions ....................iv About Your Modem Plug and Play.........................
  • Page 9 Installing Hardware Installation Steps ........................2-1 Step 1: Prepare your computer................. 2-1 Step 2: Insert the modem card.................. 2-2 Step 3: Connect to power supply ................2-2 Installing and Testing Modem Drivers Installing the Modem Driver in Windows 95 OSR 2.X............3-2 Testing the Installation in Windows 95 OSR 2.X..............
  • Page 10 Voice Features....................A-3 Video Conferencing Support ..............A-3 Troubleshooting Problems With Your Modem....................B-1 Resolving Conflicts in Windows 95 OSR 2.X/98/98SE/ME.........B-4 Resolving Conflicts in Windows 2000/XP..............B-5 Creative Technical Support eService Options ........................C-2 Knowledgebase* Available online - 24 hours ..............C-2 eMail ..........................C-2 Driver/Firmware ........................C-2 Product Documentation .......................C-2...

  • Page 11: Plug And Play

    Introduction Welcome to Modem Blaster! World. Your new modem allows you to fax documents, transfer data and access online information easily from your computer. Some of the features of your Modem Blaster are: Plug and Play This feature allows you to install your Modem Blaster easily, as the device is automatically configured.

  • Page 12: Answering Machine

    Answering Machine Modem Blaster functions as an answering machine with multiple mail boxes. Remote users can leave messages in your mail box, and you can play back these messages at any time. Modem Blaster even pages you to notify you of new messages! Video Conferencing Your Modem Blaster comes complete with V.92 standard support, for use with H.32x video conferencing systems.

  • Page 13: V.44 Data Compression

    V.44 Data Compression Your Modem Blaster incorporates the new V.92 standard. This new standard offers V.44 Data Compression technology that allows you to browse the Internet at higher speeds than existing data compression standards. Before You Begin This section provides information you should know about before using this manual. ❑...

  • Page 14: Document Conventions

    Document This manual uses the following conventions to help you locate and identify the information that you need. Conventions Table i: Document conventions Text Element This notepad icon indicates information that is of particular importance and should be considered before continuing. This alarm clock icon indicates that failure to adhere to direc- tions may result in loss of data or damage to your system.

  • Page 15: About Your Modem

    About Your Modem This chapter explains what Plug and Play is, and also helps you locate and identify the components of your modem. Place the modem in front of you as you go through this chapter. This will help you identify the various components on your card.

  • Page 16: Jacks

    Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other Jacks devices to your card. The jack on your modem card can be seen in Figure 1-1. Telephone Line Jack Rear Panel Figure 1-1: The jack on your modem card. Telephone Line Jack The Telephone Line jack allows you to connect to a telephone line for data transmission and document faxing.

  • Page 17: About Modem-On-Hold

    This feature allows you to answer an incoming call even when you are surfing the Internet. About Modem-on- Hold It suspends the data connection between your modem and the ISP so that you can pick up your phone and receive an incoming call in the usual way, while surfing the Internet. When your call is complete, the modem reconnects you to the Internet.

  • Page 18: Fax Talk Communicator

    Fax Talk Fax Talk Communicator transforms your PC and modem into a sophisticated communications centre. Whether you're at home, in the office, or on the road, FaxTalk Communicator is designed Communicator to be powerful, easy-to-use, and provide a wide array of features to save you time and make you more productive.

  • Page 19: Installing Hardware

    Installing Hardware Installation Steps Step 1: Prepare your 1. Turn off your computer and all peripheral devices. 2. Touch a metal plate on your computer to ground yourself and to discharge any static computer electricity, and then unplug the power cord from the wall outlet. 3.

  • Page 20: Step 2: Insert The Modem Card

    Step 2: Insert the 1. Align the modem card with the PCI slot and press the card gently but firmly into the slot as shown in Figure 2-2. modem card Unused brackets Do not force the modem card into the slot. Make sure that the gold finger PCI connector on the modem card is aligned with the PCI bus connector on the...
  • Page 21 Step 4: Connect to 1. Locate the most convenient telephone wall outlet. the telephone line 2. If a phone is already connected to it, unplug the telephone cable from the wall outlet. 3. Connect one end of the telephone cable provided to the wall outlet and the other end to the Telephone Line jack of the modem.
  • Page 22 Before using the modem, you need to connect your telephone line to the modem card. To ensure Notes on that the modem works properly, know that: Telephone Lines ❑ Your modem cannot be used on “party lines”, nor can it be used on toll or coin- operated lines.

  • Page 23: Installing And Testing Modem Drivers

    Installing and Testing Modem Drivers This chapter is organized as follows: ❑ Installing the Modem Driver in Windows 95 OSR 2.X ❑ Testing the Installation in Windows 95 OSR 2.X ❑ Installing the Modem Driver in Windows 98/98SE If you have not installed Windows 95 OSR 2.X, Windows ❑...

  • Page 24: Installing The Modem Driver In Windows 95 Osr 2.X

    1. Turn on your computer to allow the operating Installing the system to detect the modem. Modem Driver in 2. When the dialog box similar to Figure 3-1 Windows 95 OSR appears, insert the Installation CD into your CD-ROM drive and then click the Next button. Figure 3-1 3.
  • Page 25 4. When the dialog box similar to Figure 3-3 appears, click the Browse button to locate the driver files in E:\Drivers\Win95 (where E: represents your CD-ROM drive). 5. Click the OK button. Figure 3-3 6. When the dialog box similar to Figure 3-4 appears, click the Finish button.
  • Page 26 7. When the dialog box similar to Figure 3-5 appears, click the OK button. Figure 3-5 8. When the dialog similar to Figure 3-6 appears, click the Browse button to locate the driver files in E:\Drivers\Win95 (where E: represents your CD-ROM drive), and then click the OK button.

  • Page 27: Testing The Installation In Windows 95 Osr 2.X

    1. Click Start -> Settings -> Control Panel. Testing the 2. Double-click the Modems icon. Installation in 3. When the Modems Properties dialog box Windows 95 OSR similar to Figure 3-7 appears, click the Diagnostics tab. 4. Select the COM port that has been assigned to your modem.

  • Page 28: Installing The Modem Driver In Windows 98/98Se

    1. Turn on your computer to allow the operating Installing the system to detect the modem. Modem Driver in 2. When the dialog box similar to Figure 3-8 Windows 98/98SE appears, insert the Installation CD into your CD-ROM drive and then click the Next button. Figure 3-8 3.
  • Page 29 4. When the dialog box similar to Figure 3-10 appears, click the Specify a location check box, and click the Browse button to locate the driver files in E:\Drivers\Win98 (where E: represents your CD-ROM drive). 5. Click the Next button. 6.

  • Page 30: Testing The Installation In Windows 98/98Se

    1. Click Start -> Settings -> Control Panel. Testing the 2. Double-click the Modems icon. Installation in 3. When the Modems Properties dialog box Windows 98/98SE similar to Figure 3-12 appears, click the Diagnostics tab. 4. Select the COM port that has been assigned to your modem.

  • Page 31: Installing The Modem Driver In Windows 2000

    1. Turn on your computer to allow the operating Installing the system to detect the modem. Modem Driver in Windows 2000 2. When the Found New Hardware Wizard dialog box similar to Figure 3-13 appears, insert the Installation CD into your CD-ROM drive.
  • Page 32 5. When the dialog box similar to Figure 3-15 appears, click the Next button. 6. Click the Yes button. Figure 3-15 7. When the dialog box similar to Figure 3-16 appears, click the Finish button. 8. Restart your computer to let the new settings take place.

  • Page 33: Testing The Installation In Windows 2000

    1. Click Start -> Settings -> Control Panel. Testing the 2. Double-click the Phone and Modems icon. Installation in 3. In the Creative Modem Blaster V.92 PCI Windows 2000 DI5791 WIN2K Properties dialog box, click the Diagnostics tab. 4. Click the Query Modem button to display the response status of your modem.

  • Page 34: Installing The Modem Driver In Windows Nt

    1. Turn on your computer and insert the Installing the Installation CD into your CD-ROM drive. Modem Driver in 2. Click Start -> Run. Windows NT 3. In the Run dialog box similar to Figure 3-18, click the Browse button and locate the driver files in E:\Drivers\WinNT\setupdsi.exe (where E: represents your CD-ROM Drive), and then click the OK button.
  • Page 35 10. When the dialog box similar to Figure 3-21 appears, click the Next button. Figure 3-21 11. When the dialog box similar to Figure 3-22 appears, click the Finish button to complete the installation. 12. Restart your computer to let the new After you have set up your settings take place.

  • Page 36: Testing The Installation In Windows Nt

    Windows NT Figure 3-23 appears. If your Creative Modem Blaster V.92 PCI DI5791 is listed, the installation is successful. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings on your modem (see “Resolving Hardware Conflicts”...

  • Page 37: Installing The Modem Driver In Windows Me

    1. Turn on your computer to allow the operating Installing the system to detect the modem. Modem Driver in 2. Insert the Installation CD into your CD-ROM Windows Me drive. 3. When the Add New Hardware Wizard dialog box similar to Figure 3-24 appears, click the Specify the location of the driver (Advanced) option and click the Next button.
  • Page 38 7. When Windows prompts you with the messageWindows driver file search for the device: DSI WDM MODEM ENUMERATOR, click the Next button After you have set up your 8. When the dialog box similar to Figure 3-26 modem, run a test to ensure that appears, click the Finish button.

  • Page 39: Testing The Installation In Windows Me

    1. Click Start -> Settings -> Control Panel. Testing the 2. Double-click the Modems icon. Installation in 3. When the Modems Properties dialog box similar Windows Me to Figure 3-27 appears, click the Diagnostics tab. 4. Click the COM port that has been assigned to your modem.

  • Page 40: Installing The Modem Driver In Windows Xp

    1. Turn on your computer to allow the operating Installing the system to detect the modem. Modem Driver in Windows XP 2. When the Found New Hardware Wizard dialog box similar to Figure 3-28 appears, insert the Installation CD into your CD-ROM drive.
  • Page 41 8. Restart your computer to let the new you do, you may choose to click settings take place. the Continue Anyway button. Creative has tested this driver or update on Windows XP, and it does not impair or destabilize your computer.If you need more...

  • Page 42: Testing The Installation In Windows Xp

    Windows XP 3. Click the Modems tab. 4. In the Modems tabbed page, click Creative Modem Blaster V.92 PCI DI5791 and then click the Properties button. 5. When the dialog box similar to Figure 3-32 appears, click the Diagnostics tab.

  • Page 43: Uninstalling Modem Drivers

    Uninstalling Modem Drivers This chapter is organized as follows: ❑ Uninstalling the Modem in Windows 95 OSR 2.X ❑ Uninstalling the Modem in Windows 98/98SE ❑ Uninstalling the Modem in Windows 2000 ❑ Uninstalling the Modem in Windows NT ❑ Uninstalling the Modem in Windows Me ❑...

  • Page 44: Uninstalling The Modem In Windows 95 Osr 2.X

    Windows 95 OSR 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-1 appears, click Uninstall Creative Modem Blaster V.92. 4. Click the Add/Remove button. 5. Click the OK button. 6. Turn off your computer and remove the modem card from your system.

  • Page 45: Uninstalling The Modem In Windows 98/98Se

    Windows 98/98SE 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-2 appears, click Uninstall Creative Modem Blaster V.92. 4. Click the Add/Remove button. 5. Click the OK button. 6. Turn off your computer and remove the modem card from your system.

  • Page 46: Uninstalling The Modem In Windows 2000

    Uninstalling the 2. Double-click the Add/Remove Programs icon. Modem in 3. In the Add/Remove Programs dialog box similar to Figure 4-3, click Uninstall Creative Windows 2000 Modem Blaster, and then click the Change/Remove button. Figure 4-3: Add/Remove Programs dialog box.

  • Page 47: Uninstalling The Modem In Windows Nt

    Windows NT dialog box similar to Figure 4-4 appears, click the Install/Uninstall tab. 4. Click Uninstall Creative PCI Modem from the list, and click the Add/Remove button. 5. Click the OK button. 6. Turn off your computer and remove the modem card from your system.

  • Page 48: Uninstalling The Modem In Windows Me

    Windows Me dialog box similar to Figure 4-5 appears, click the Install/Uninstall tab. 4. Click Uninstall Creative Modem Blaster from the list and then click the Add/Remove button. 5. Click the OK button. 6. Turn off your computer and remove the modem card from your system.

  • Page 49: Uninstalling The Modem In Windows Xp

    1. Click Start -> Control Panel. Uninstalling the 2. Click the Add or Remove Programs icon. Modem in 3. In the Add or Remove Programs dialog box similar to Figure 4-6, click the Windows XP Change/Remove button and then click the Close button. Figure 4-6: Add or Remove Programs dialog box.

  • Page 50: General Specifications

    General Specifications This appendix lists the general specifications of your modem. ❑ PCI specification compliant. Plug and Play ❑ Plug and Play resources. Table A-1:Plug and Play Resource Information. Dependent functions Resource Information Choice 1 I/O Port: 3E8 to 3EF COM 3 IRQ: 3, 4, 5, 7, 9, 10, or 11 Choice 2...

  • Page 51: Data Features

    Table A-1:Plug and Play Resource Information. Dependent functions Resource Information Choice 5 I/O Port: 2A0 to 2A7, Free-For-All 2A8 to 2AF, 2D8 to 2DF IRQ: 3, 4, 5, 7, 9, 10, 11 or 15 ❑ Integrated data, fax, and voice mail modem. Data Features ❑...

  • Page 52: Fax Features

    ❑ Supports Class 1 fax commands. Fax Features ❑ Fax speeds up to 14,400 bps for send and receive. ❑ Compatibility with the following fax modem transmission standards: • V.17 (14400 bps) • V.21 Channel 2 (300 bps) • V.27ter (7200 bps) •...

  • Page 53: Troubleshooting

    Troubleshooting This appendix provides tips and solutions for resolving some of the problems you might encounter with Modem Blaster PCI DI5791 either during installation or normal use. The modem fails to accept commands to dial or answer a call. Problems With Your Cause There may be an improper telephone line connection.
  • Page 54 The modem cannot connect to the Internet at 56,000 bps. Cause This may be due to line conditions in your area. Due to CTR21 regulations and/ or line conditions, it is not always possible to achieve the maximum data rate. Solution Try moving the telephone line away from any power source, monitor, printer or any computer cable and remove other telephone equipment from the line.
  • Page 55 Poor sound quality when using communications software. Cause Some 32-bit sound and communications software require a Unimodem V file. Windows 95 OSR 2.X normally installs this file. However, in some installations, the file is missing. Solution Follow these steps to install the Unimodem V file: 1.

  • Page 56: Resolving Conflicts In Windows 95 Osr 2.X/98/98Se/Me

    Resolving Hardware Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O address, IRQ line or DMA channel. Conflicts To resolve conflicts in Windows 95 OSR 2.X, Windows 98/98SE, Windows 2000, Windows NT, Windows Me or Windows XP, change the resource settings of your modem or the conflicting peripheral device using Device Manager.

  • Page 57: Resolving Conflicts In Windows 2000/Xp

    Resolving Conflicts in To run Device Manager: Windows 2000/XP 1. Click Start -> Settings -> Control Panel. 2. Click the System icon. The System Properties dialog box appears. 3. Click the Hardware tab. 4. Click the Device Manager button. 5. Double-click Modem. 6.

  • Page 58: Creative Technical Support

    Creative Technical Support At Creative, in addition to giving you the best products, we are committed to supporting you by providing a comprehensive suite of eService options complemented by telephone support. Creative’s eService options outlined below are designed to assist you if you have a question or problem installing or using your Creative product.

  • Page 59: Eservice Options

    You must have registered your product to access this service. Please see “Registering your Product” on page 3 for more details. Driver/Firmware The Creative web site offers a range of updates and drivers for our products in a variety of operating systems. Product Browse Creative's extensive library of product installation and user manuals to find documentation for your Creative product.

  • Page 60: Registering Your Product

    If, after using the Creative support services, you believe your Creative product to be defective, you should verify the purchase date and take the appropriate action as detailed below: Americas Please refer to “Returning your Product for Repair/Replacement”...

  • Page 61: Returning Your Product For Repair/Replacement

    Shipping Tariffs Outside the United States & the European Union To avoid tariffs when shipping a product to Creative from outside the US or the EU, or from zones with special tax status, you must complete the relevant customs documentation before shipping the product.

  • Page 62: Americas - Native Language Support Provided

    Creative Technical Support Centers Americas - Native Language support provided Country: Address: Telephone: Fax: Operating Hours: Web site: email: English Creative Labs Inc. 405 742 6622 405 742 6633 9:00 a.m -6:00 p.m www.americas.creative.com See: www.americas. Technical Support, Monday - Friday creative.com...

  • Page 63: Europe - Native Language Support Provided

    Creative Technical Support Centers Europe - Native Language support provided Country: Address: Telephone: Fax: Operating Hours: Web site: email: United Creative Labs (Ireland) Ltd., +353 1 4333200 +353 1 8205052 10:30 - 19:00 CET www.europe.creative.com support@europe.creative.com Kingdom Technical Support Department, Monday - Friday.
  • Page 64 Creative Technical Support Centers Country: Address: Telephone: Fax: Operating Hours: Web site: email: Austria Creative Labs (Ireland) Ltd., +353 1 4380060 +353 1 8205052 10:30 - 19:00 CET www.europe.creative.com support@europe.creative.com Technical Support Department, Monday - Friday. Ballycoolin Business Park, Closed Public Holidays Blanchardstown, Dublin 15, Ireland.
  • Page 65 Creative Technical Support Centers Country: Address: Telephone: Fax: Operating Hours: Web site: email: Norway Creative Labs (Ireland) Ltd., +353 1 4333240 +353 1 8205052 10:30 - 19:00 CET www.europe.creative.com support@europe.creative.com Technical Support Department, Monday - Friday. Ballycoolin Business Park, Closed Public Holidays Blanchardstown, Dublin 15, Ireland.
  • Page 66 Unless otherwise stated, support is in English Country: Address: Telephone: Fax: Operating Hours: Web site: email: Australia & Creative Labs (Australia) Pty Ltd. Australia Australia 9:00 a.m - 5:30 p.m www.asia.creative.com/ www.australia.creative.com Unit 10, Discovery Cove, (02) 9666-6500 (02) 9666-6900...
  • Page 67 31 International Business Park, Monday - Friday support/contact Asia-Pacific Creative Resource, (except public countries Singapore 609921, holidays) Republic of Singapore Copyright © 2002 Creative Technology Ltd. All rights reserved. Version 1.00 August 2002 Creative Technical Support C-10...

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