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Before you call for service...
Troubleshooting Tips
Save time and money! Review the charts on the following pages
first and you may not need to call for service.
Problem
Glass Cooktops
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do
not work properly
Tiny scratches
(may appear as
cracks) or abrasions
on radiant cooktop
glass surface
Areas of discoloration
on the cooktop
Hot sugar mixtures
or plastic melted
to the surface
Frequent cycling off
and on of surface units
46
Possible Causes
Improper cookware
being used.
A fuse in your home
may be blown or the
circuit breaker tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough
bottoms being used or
coarse particles (salt
or sand) were between
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Improper cookware
being used.
Hot cooktop came
into contact with
these substances.
Improper cookware
being used.
What To Do
Use pans which are
•
absolutely flat and match
the diameter of the surface
unit selected.
Replace fuse or reset
•
circuit breaker.
Check to see the correct
•
control is set for the surface
unit you are using.
Use recommended
•
cleaning procedures.
Be sure cookware bottoms
•
and cookware are clean
before use. Use cookware
with smooth bottoms. Tiny
scratches are not removable
but will become less visible
in time as a result of
cleaning.
Marks from aluminum and
•
copper pans as well as
mineral deposits from water
or food can be removed
with the cleaning cream.
See the Cleaning the glass
•
cooktop section.
Use only flat cookware
•
to minimize cycling.
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