Page 1 BlackBerry Curve 9300 Smartphone Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.
Page 2 SWDT643442-643442-0526112604-001...
Page 3: Table Of Contents
Contents Welcome to BlackBerry!............................................Feature availability..............................................Find more information............................................... Start using your device.............................................. Navigation and typing............................................... BlackBerry basics............................................... Troubleshooting basics.............................................. Shortcuts..................................................BlackBerry basics shortcuts............................................Phone shortcuts................................................Typing shortcuts................................................. File and attachment shortcuts..........................................Media shortcuts................................................Browser shortcuts............................................... Calendar shortcuts..............................................Search shortcuts................................................. Map shortcuts................................................
Page 4 Available voice commands............................................Change the language for voice commands......................................Turn off choice lists for voice commands........................................ Change the options for voice prompts........................................Improve voice recognition............................................Troubleshooting voice dialing........................................... Messages..................................................Message basics................................................Email messages................................................PIN messages................................................SMS text messages..............................................MMS messages................................................Message list options..............................................
Page 5 Browser..................................................Browser basics................................................Browser bookmarks..............................................Web feeds..................................................Browser options................................................Browser security................................................. Browser push................................................Troubleshooting the browser............................................ Date, time, and alarm..............................................Set the date and time manually..........................................Get the date and time from the wireless network automatically................................. Change what appears on the display when your device is charging..............................Change the clock face...............................................
Page 6 Spelling checker................................................. Custom dictionary..............................................AutoText..................................................Typing shortcuts................................................. Troubleshooting typing............................................. Language..................................................Change the display language........................................... Add a display language............................................. Delete a display language............................................About typing input languages..........................................Change the typing input language.......................................... Use a shortcut to switch typing input languages while you type................................ Change the shortcut for switching typing input languages.................................
Page 7 Delete device data, third-party applications, or media card files................................ Empty the deleted items folder on your computer from your device..............................Troubleshooting synchronization..........................................Bluetooth technology..............................................Bluetooth technology basics............................................. Bluetooth technology options........................................... Troubleshooting Bluetooth technology........................................GPS technology................................................About GPS technology.............................................. Get your GPS location............................................... Turn off location aiding.............................................
Page 8 About updating the BlackBerry Device Software....................................Update the BlackBerry Device Software over the wireless network..............................Return to the previous version of the BlackBerry Device Software..............................Delete the previous version of the BlackBerry Device Software................................Check for BlackBerry Device Software updates that you can install over the wireless network...................... About updating the BlackBerry Device Software from a web site...............................
Page 9 Change the SIM card PIN code..........................................Change the display name for a phone number...................................... Security..................................................Security basics................................................Password keeper................................................ Encryption................................................... Memory cleaning................................................ Certificates.................................................. PGP keys..................................................Certificate servers..............................................Key stores..................................................Smart cards................................................. Software tokens................................................VPN settings................................................About security self-tests............................................Verify security software............................................. Third-party application control..........................................
Page 10 Play BrickBreaker............................................... Adjust the volume..............................................Set the paddle speed..............................................Submit a score to the BrickBreaker high score web site..................................Check the high scores on the BrickBreaker web site..................................... Word Mole game................................................ Word Mole game basics............................................. Single-player games..............................................Multiplayer games..............................................Troubleshooting Word Mole............................................Glossary..................................................
Page 11: Welcome To Blackberry
User Guide Welcome to BlackBerry! Welcome to BlackBerry! This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications. Feature availability The following items affect the availability of features on your BlackBerry®...
Page 12: Find More Information
User Guide Welcome to BlackBerry! Find more information • Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu. • www.discoverblackberry.com: Find software, applications, and accessories for your device. •...
Page 13: Navigation And Typing
User Guide Welcome to BlackBerry! Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily. Actions Menu key •...
Page 14: Change Your Ring Tone
User Guide Welcome to BlackBerry! Change your ring tone On the Home screen, click the Sounds icon. 2. Click Set Ring Tones/Alerts. 3. Click the application or item that you want to change. 4. Perform one of the following actions: •...
Page 15: Add A Contact
User Guide Welcome to BlackBerry! Add a contact On the Home screen, click the Contacts icon. 2. Click New Contact. 3. Type the contact information. 4. Press the key. 5. Click Save. Schedule an appointment On the Home screen, click the Calendar icon. 2.
Page 16: Troubleshooting Basics
User Guide Welcome to BlackBerry! Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. On the Home screen, click the Browser icon. 2.
Page 17: I Am Not Receiving Messages
User Guide Welcome to BlackBerry! • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. • If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Page 18: The Battery Is Not Charging
User Guide Welcome to BlackBerry! Change an email message filter, 55 Forward messages from a specific email message folder to your device, 52 I cannot send SMS text messages Depending on your wireless service plan, this feature might not be supported. Try performing the following actions: •...
Page 19: Shortcuts
User Guide Shortcuts Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To move the cursor, slide your finger on the trackpad.
Page 20: Typing Shortcuts
User Guide Shortcuts • If you have multiple phone numbers associated with your device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number. Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available.
Page 21: Media Shortcuts
User Guide Shortcuts • To search for text in a file or an attachment, press F. • To move to the last cursor position after closing and reopening a file or an attachment, press G. In a spreadsheet • To move to a specific cell, press G. •...
Page 22: Browser Shortcuts
User Guide Shortcuts • To change the flash mode for a picture, if available, or to turn on low-light mode for a video, press the Space key. Browser shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. •...
Page 23: Search Shortcuts
User Guide Shortcuts • To change to Agenda view, press A. • To change to Day view, press D. • To change to Week view, press W. • To change to Month view, press M. • To move to the next day, week, or month, press the Space key. •...
Page 24 User Guide Shortcuts Try changing the typing input language. Related topics Change the typing input language, 187...
Page 25: Phone
User Guide Phone Phone Phone basics Find your phone number Perform one of the following actions: • To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My Number field at the top of the screen. •...
Page 26: Place A Call On Hold
User Guide Phone • To answer the incoming call and place the current call on hold, click Answer - Hold Current. • To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the Menu key. Click Swap or Flash. Change your ring tone On the Home screen, click the Sounds icon.
Page 27: Emergency Calls
User Guide Phone Switch applications during a call During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Make a call when your device is locked To perform this task, you must turn on dialing from the Lock screen.
Page 28: Volume
User Guide Phone You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues. Make an emergency call Perform one of the following actions: •...
Page 29: Voice Mail
User Guide Phone 3. Select a bass or treble option. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. From the Home screen, press the Send key. 2. Press the Menu key. 3.
Page 30: Speed Dial
User Guide Phone Speed dial Set up speed dial for a contact From the Home screen, press the Send key. 2. Press the Menu key. 3. Click View Speed Dial List. 4. Click an unassigned key. 5. Click New Speed Dial. 6.
Page 31: Make A Conference Call
User Guide Phone Make a conference call If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call. During a call, press the Menu key. 2. Click Add Participant. 3. Type a phone number or highlight a contact. 4.
Page 32: Call Logs
User Guide Phone If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the Menu key. 2.
Page 33: Delete Call Logs
User Guide Phone Change call log notes From the Home screen, press the Send key. 2. Highlight a call log. 3. Press the Menu key. 4. Click View History. 5. Press the Menu key. 6. Click Edit Notes. 7. Change the call notes. 8.
Page 34: Call Waiting
User Guide Phone 10. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service. From the Home screen, press the Send key. 2.
Page 35 User Guide Phone • To forward unanswered calls only, verify that the Forward All Calls field is set to Do Not Forward. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 6. Press the Menu key. 7.
Page 36: Call Blocking
User Guide Phone 4. Click Call Forwarding. 5. Press the Menu key. 6. Click Edit Numbers. 7. Click a phone number. 8. Click Delete. Call blocking Depending on your wireless service provider and wireless network, this feature might not be supported. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming.
Page 37: Fixed Dialing
User Guide Phone 6. Click Change Password. Fixed dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).
Page 38: Smart Dialing
User Guide Phone 8. Press the Menu key. 9. Type a name and a phone number. 10. Press the Menu key. 11. Click Save. Change a contact in your fixed dialing list From the Home screen, press the Send key. 2.
Page 39: Tty Support
User Guide Phone Set the default country code and area code From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click Smart Dialing. 5. Set the Country Code and Area Code fields. 6.
Page 40: Multiple Phone Numbers
User Guide Phone Turn on TTY support From the Home screen, press the Send key. 2. Press the Menu key. 3. Click Options. 4. Click TTY. 5. Change the TTY Mode field to Yes. 6. Press the Menu key. 7. Click Save. A TTY indicator appears in the device status section of the screen.
Page 41: Phone Options
User Guide Phone Switch the active phone number From the Home screen, press the Send key. 2. Click your phone number at the top of the screen. 3. Click the phone number that you want to set as the active phone number. Phone options Turn on dialing from the Lock screen On the Home screen or in a folder, click the Options icon.
Page 42: Troubleshooting The Phone
User Guide Phone • To request that your phone number is displayed, change the Restrict My Identity field to Never. • To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.
Page 43 User Guide Phone • Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. • If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Page 44 User Guide Phone Some features are not available on my device The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless service plan. If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options.
Page 45: Voice Commands
User Guide Voice commands Voice commands Perform an action using a voice command On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Available voice commands "Call <contact name or phone number>" Say this voice command to make a call.
Page 46: Change The Language For Voice Commands
User Guide Voice commands Change the language for voice commands To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.
Page 47: Improve Voice Recognition
User Guide Voice commands Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. On the Home screen or in a folder, click the Options icon. 2.
Page 48: Messages
User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3.
Page 49: Sending Messages
User Guide Messages 2. Click Attach Address or Attach Contact. 3. Click a contact. Add a signature to your work email messages To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 50 User Guide Messages 7. Click Send. Related topics Search for contacts in your organization's address book, 147 Mailing lists, 149 Send an SMS text message You can send an SMS text message to up to ten recipients. Depending on your theme, a separate icon on the Home screen might appear for SMS text messages and MMS messages.
Page 51 User Guide Messages • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key. • If the contact is in your contact list, click a contact. Click an email address or phone number. 5.
Page 52: Managing Messages
User Guide Messages Managing messages Open a message On the Home screen, click the Messages icon. 2. Click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. Save a message On the Home screen, click the Messages icon.
Page 53: Email Messages
User Guide Messages 2. Press the Menu key. 3. Click View Folder. 4. Click a folder. Delete a message On the Home screen, click the Messages icon. 2. Highlight a message. 3. Press the Menu key. 4. Click Delete. Delete multiple messages On the Home screen, click the Messages icon.
Page 54 User Guide Messages Delete the original text from a reply message When you are replying to a message, press the Menu key. 2. Click Delete Original Text. File an email message To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.
Page 55 User Guide Messages 9. Press the Menu key. 10. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your BlackBerry device. Related topics Stop storing messages sent from your computer on your device, 53 Stop storing messages sent from your device on your computer...
Page 56: Email Message Filters
User Guide Messages Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list.
Page 57 User Guide Messages Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.
Page 58: Email Message Folders
User Guide Messages 4. Click Email Filters. 5. Highlight an email message filter. 6. Press the Menu key. 7. Click Edit. 8. Change the options for the email message filter. 9. Press the Menu key. 10. Click Save. Prioritize email message filters On the Home screen, click the Messages icon.
Page 59 User Guide Messages Add, move, rename, or delete an email folder To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. On the Home screen, click the Messages icon. 2.
Page 60: Email Message Options
User Guide Messages Remove a flag In an email message with a flag, press the Menu key. 2. Click Delete Flag. Email message options Check spelling automatically before sending email messages On the Home screen or in a folder, click the Options icon. 2.
Page 61 User Guide Messages • To set whether your BlackBerry device sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts and Send Delivery Receipts fields. • To set whether your device requests delivery receipts or read receipts when you send email messages, change the Confirm Delivery and Confirm Read fields.
Page 62 User Guide Messages Hide filed email messages On the Home screen, click the Messages icon. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the Hide Filed Messages field to Yes. 6. Press the Menu key. 7.
Page 63: Pin Messages
User Guide Messages To forward email messages to your BlackBerry device again, change the Send Email to Handheld field to Yes. PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages.
Page 64: Sms Text Messages
User Guide Messages 6. Press the Menu key. 7. Click Save. SMS text messages SMS text message basics About SMS text messages To send and receive SMS text messages, your wireless service provider must set up your wireless service plan for SMS text messaging. Depending on your wireless service provider, this feature might not be supported.
Page 65 User Guide Messages • To use a preloaded ring tone, in the Ring Tone field, click a ring tone. • To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click a ring tone.
Page 66 User Guide Messages Turn off AutoText for SMS text messages On the Home screen or in a folder, click the Options icon. 2. Click SMS Text. 3. Set the Disable AutoText field to Yes. 4. Press the Menu key. 5. Click Save. Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported.
Page 67: Cell Broadcasting
User Guide Messages Set a wireless network type for sending SMS text messages Depending on your wireless service provider and wireless network, this feature might not be supported. On the Home screen or in a folder, click the Options icon. 2.
Page 68: Mms Messages
User Guide Messages Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. On the Home screen or in a folder, click the Options icon. 2.
Page 69 User Guide Messages 3. Click Compose MMS. 4. Perform one of the following actions: • If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Press the Enter key.
Page 70: Mms Message Attachments
User Guide Messages MMS message attachments Attach a media file to an MMS message When composing an MMS message, press the Menu key. 2. Click one of the following menu items: • Attach Picture • Attach Audio • Attach Video •...
Page 71 User Guide Messages • Save Ringtone • Save Video • Save Voice Note MMS message options Request delivery or read notification for an MMS message When composing an MMS message, press the Menu key. 2. Click Options. 3. Perform any of the following actions: •...
Page 72: Message List Options
User Guide Messages 2. Click MMS. 3. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. 4. Press the Menu key. 5. Click Save. Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 73 User Guide Messages On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click General Settings. 4. In the Message Outline Colours section, perform any of the following actions: • To set an outline color for email messages that are sent to your BlackBerry® device through a BlackBerry Enterprise Server, change the Enterprise Messages field.
Page 74 User Guide Messages Hide messages from the main messages application You can prevent messages from specific email accounts from appearing in the main messages application. You can also set a separate icon to appear on the Home screen for SMS text messages and MMS messages. Depending on your theme, a separate icon might already appear by default.
Page 75 User Guide Messages • To show recent and missed calls in the messages application, select the All Calls option. • To hide call logs in the messages application, select the None option. Block incoming messages If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both.
Page 76: S/Mime-Protected Messages
User Guide Messages 8. Type the contact information. 9. Press the Enter key. 10. Press the Menu key. 11. Click Save. Reset a blocked message counter On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3.
Page 77 User Guide Messages 3. Click Options. 4. Set the Use Password-Based Encryption field to Yes. 5. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers. 6. If you are signing the message, in the Signing Options section, select a certificate. 7.
Page 78 User Guide Messages Attachment indicators in S/MIME-protected messages The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message In a message, highlight the certificate server indicator. 2.
Page 79 User Guide Messages Your device trusts the certificate chain. The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device. The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.
Page 80 User Guide Messages 6. Click Save. Change options for downloading attachments in encrypted messages On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click S/MIME. 4. Perform one of the following actions: •...
Page 81 User Guide Messages Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.
Page 82: Ibm Lotus Notes Native Encrypted Messages
User Guide Messages 5. Press the Menu key. 6. Click Save. To turn on the prompt again, change the Warn about truncated messages field to Yes. Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use On the Home screen or in a folder, click the Options icon.
Page 83: Pgp Protected Messages
User Guide Messages Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Manager. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Manager, see the online help that is available in the BlackBerry Desktop Manager.
Page 84 User Guide Messages Encrypt a PGP protected message with a pass phrase By default, your BlackBerry® device uses your PGP® key to encrypt messages. When composing a message, change the Encoding field to one that uses encryption. 2. Press the Menu key. 3.
Page 85 User Guide Messages Attachment indicators in PGP protected messages The message includes a PGP® key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message In a message, highlight the certificate server indicator.
Page 86 User Guide Messages Your device cannot verify the digital signature. Your device requires more data to verify the digital signature. Your device trusts the sender’s PGP® key. The sender’s email address does not match the email address in the key, or the sender’s PGP key is revoked, is not trusted, cannot be verified, or is not on your device.
Page 87 User Guide Messages 5. Press the Menu key. 6. Click OK. Change the default signing and encryption option Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously.
Page 88 User Guide Messages 4. Change the Message Viewer Icons field. 5. Press the Menu key. 6. Click Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.
Page 89: Message Shortcuts
User Guide Messages • If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.
Page 90: Troubleshooting Messages
User Guide Messages • To move to the previous date, press P. • To move to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. Troubleshooting messages I cannot send messages Try performing the following actions:...
Page 91 User Guide Messages • If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now. •...
Page 92 User Guide Messages The number of new or unopened messages is different than I expected The number of new or unopened messages includes saved messages and filed messages. If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox, your device files the message.
Page 93 User Guide Messages Email message filters are not working correctly Try performing the following actions: • Verify that your email message filters are turned on. • Verify that your email message filters appear in the order that you want your BlackBerry® device to apply them to email messages. Related topics Email message filters, 54 I cannot turn on cell broadcasting...
Page 94: Files And Attachments
User Guide Files and attachments Files and attachments File and attachment basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry®...
Page 95 User Guide Files and attachments Stop downloading a file or an attachment In the message, in the calendar entry, or on the web page that you are downloading the file or attachment from, press the Menu key. 2. Click Cancel Download. Locate a file saved on your device On the Home screen, click the Media icon.
Page 96: Managing Files And Attachments
User Guide Files and attachments 8. Click Copy Into. Related topics Locate a file saved on your organization's network, 93 Send a file as an attachment, 94 Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.
Page 97: Rename A File
User Guide Files and attachments View properties for a file You can view the size, author, publication date, and other properties for a file. On the Home screen or in a folder, click the Media icon or Files icon. 2. Navigate to a file. 3.
Page 98: Documents
User Guide Files and attachments Documents Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. When the "Password protected document"...
Page 99 User Guide Files and attachments 4. Press the Enter key. View the content of a cell In a spreadsheet, click the trackpad. View a list of worksheets In a spreadsheet, press the Menu key. 2. Click Table of Contents. To move to a specific worksheet, click a worksheet. Click View. Switch worksheets In a spreadsheet, press the Menu key.
Page 100: Media Files
User Guide Files and attachments Media files View a list of pages in a multi-page .tif file You can view a list of pages in a multi-page .tif file, such as a scanned fax document saved as a .tif file. In a multi-page .tif file, press the Menu key.
Page 101: Vcard Contact Attachments
User Guide Files and attachments Zoom in to or out from a slide When viewing a presentation in slide view, press the Menu key. To zoom back to the original slide size, press the Menu key. Click Fit to Screen. Save a slide When viewing a presentation in slide view, press the Menu key.
Page 102: Troubleshooting Attachments
User Guide Files and attachments • To move to the last cursor position after closing and reopening a file or an attachment, press G. In a spreadsheet • To move to a specific cell, press G. • To view the content of a cell, press the Space key. •...
Page 103: Media
User Guide Media Media Audio and video files Play a media file On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. To stop playing a media file, click the stop icon. Related topics Transfer a file between your device and your computer using the Roxio Media Manager, 118 Transfer a file between your device and your computer in mass storage mode or MTP, 119...
Page 104: Shuffle Songs
User Guide Media Fast-forward or rewind a media file When playing a media file, click the progress bar. 2. On the trackpad, slide your finger to the right or left. 3. Click the trackpad. Pause a media file When playing a song, video, or voice note, press the Play/Pause/Mute key on the top of your device. To resume playing the song, video, or voice note, press the Play/Pause/Mute key again.
Page 105: Adjust The Volume
User Guide Media Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. •...
Page 106: About Playlists
User Guide Media About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Page 107 User Guide Media 12. Click Save. Add a song to a playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click a standard playlist. 5. Press the Menu key. 6. Click Add Songs. 7.
Page 108 User Guide Media 8. Click OK. 9. Press the Menu key. 10. Click Save. Create an automatic playlist On the Home screen, click the Media icon. 2. Click the Music icon. 3. Click Playlists. 4. Click New Playlist. 5. Click Automatic Playlist. 6.
Page 109: Video Camera
User Guide Media Delete a media file or folder, 113 Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry®...
Page 110: Camera
User Guide Media Change the video size and format The larger the video, the more memory the video requires. On the Home screen, click the Media icon. 2. Click the Video Camera icon. 3. Press the Menu key. 4. Click Options. 5.
Page 111: Set Picture Quality
User Guide Media Change the size of pictures that you take The larger the picture, the more memory the picture requires. On the Home screen, click the Camera icon. 2. Press the Menu key. 3. Click Options. 4. Change the Picture Size field. 5.
Page 112: Pictures
User Guide Media • To improve the colors in pictures, in the White Balance field, click the current lighting condition. 5. Press the Menu key. 6. Click Save. Apply a color effect to pictures You can apply a sepia or black-and-white color effect to pictures that you take. On the Home screen, click the Camera icon.
Page 113: Rotate A Picture
User Guide Media Rotate a picture In a picture, press the Menu key. 2. Click Rotate. The picture turns 90 degrees in a clockwise direction. Save a picture from an MMS message or a web page You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card. Open a picture attachment in an MMS message or highlight a picture on a web page.
Page 114: Managing Media Files
User Guide Media View pictures in list view On the Home screen, click the Media icon. 2. Click the Pictures icon. 3. Click a category. 4. Press the Menu key. 5. Click View List. Sort pictures On the Home screen, click the Media icon. 2.
Page 115 User Guide Media 3. Click a category. 4. Highlight a picture or picture folder. 5. Press the Menu key. 6. Click Rename. 7. Type a name for the picture or picture folder. 8. Click Save. Related topics Rename an audio or video file, 112 Rename a playlist, 106 Move a media file You can only move media files that you added.
Page 116: Memory And Media Cards
User Guide Media 2. Click a media type. 3. If necessary, click a category. 4. In the Find field, type part or all of a name for a media file. View properties for a media file On the Home screen, click the Media icon. 2.
Page 117: Turn Off Media Card Support
User Guide Media Change the amount of memory available for media files To optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates for media files. Depending on your BlackBerry® device model, this feature might not be supported. On the Home screen, click the Media icon.
Page 118: About Compression
User Guide Media Turn off mass storage mode or MTP On the Home screen or in a folder, click the Options icon. 2. Click Memory. 3. Change the Media Transfer Protocol (MTP) field or the Mass Storage Mode Support field to No. 4.
Page 119: Transferring And Downloading Media Files
User Guide Media 3. Click Encryption. 4. Change the Encryption field to Enabled. 5. To encrypt data in the device memory, set the Device Memory field to Enabled. 6. To encrypt files stored on a media card and on your device, set the Media Card field to Enabled and perform one of the following actions: •...
Page 120: Supported Audio And Video File Formats
User Guide Media If you want to transfer files quickly between your media card and computer, use mass storage mode or MTP. Use mass storage mode to transfer all file types and MTP to transfer media files. Depending on your BlackBerry device model or your wireless service provider, mass storage mode or MTP might not be supported.
Page 121 User Guide Media For more information about transferring and managing media files, see the online help that is available in the Roxio® Media Manager. Synchronize your music from your computer to your device using BlackBerry Media Sync To perform this task, mass storage mode must be turned on. Using BlackBerry®...
Page 122 User Guide Media Change how you transfer files between your device and your computer Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported. On the Home screen or in a folder, click the Options icon. 2.
Page 123: Download A Ring Tone
User Guide Media 6. Press the Menu key. 7. Click Select Here. Stop downloading an attachment In a message, highlight an attachment that you are downloading. 2. Press the Menu key. 3. Click Cancel Download. Receive a media file using Bluetooth technology To perform this task, Bluetooth®...
Page 124: Media Shortcuts
User Guide Media Download a picture Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Media icon. 2. Click the Pictures icon. 3. Click a category. 4. Press the Menu key. 5.
Page 125: Troubleshooting Media
User Guide Media Troubleshooting media I cannot play a media file on a web page Your BlackBerry® device might not support the size or file format of the media file. I cannot open media files Depending on your BlackBerry® device model or your wireless service provider, mass storage mode or MTP might not be supported. Try one of the following actions: •...
Page 126 User Guide Media • Verify that your media card is inserted in your BlackBerry device correctly. For more information about inserting a media card into your device, see the printed documentation that came with your device. • In your media card options, if there is a message to format your media card, disconnect your device from your computer. Turn off mass storage mode or MTP.
Page 127: Browser
User Guide Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. On the Home screen, click the Browser icon.
Page 128 User Guide Browser Move back or forward a web page On a web page, press the Menu key. 2. Click Back or Forward. Refresh a web page On a web page, press the Menu key. 2. Click Refresh. Save a web page to the main messages application A saved web page displays content that was current at the time that you saved the web page.
Page 129 User Guide Browser Return to the home page On a web page, press the Menu key. 2. Click Home. Close the browser On a web page, press the Menu key. 2. Click Close. Viewing, copying, and forwarding addresses View the address for a web page On a web page, press the Menu key.
Page 130: Browser Bookmarks
User Guide Browser 2. Press the Menu key. 3. Click Link Address or Image Address. 4. Click Send Address. 5. Click a message type. To return to the browser after you send the message, press the Escape key. Viewing pictures and playing media files Play a media file on a web page On a web page, click a media file.
Page 131 User Guide Browser Add a bookmark for a web page Depending on the browser that you used to visit a web page or add a bookmark, when you click the web page in the browser history or bookmark list, the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser. Extra fees might apply for using a different browser.
Page 132 User Guide Browser 4. Highlight a bookmark. 5. Press the Menu key. 6. Click Delete Bookmark. Add a bookmark folder for web pages On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Bookmarks. 4. Highlight a bookmark folder. 5.
Page 133: Web Feeds
User Guide Browser Web feeds About web feeds Web feeds provide you with information about updates to web site content. You can open a web feed to view a list of titles and descriptions for updated web site content. For example, if you open a sports web feed for a news web site, you can scan a list of sports stories that the web site has published since the last time that you checked the web feed.
Page 134: Browser Options
User Guide Browser 3. Click Get Audio. Mark a web feed title as opened or unopened In a web feed, perform one of the following actions: • Highlight a title. Press the Menu key. Click Mark Opened or Mark Unopened. •...
Page 135 User Guide Browser 3. Click Options. 4. Click General Properties. 5. Change the Default View field. 6. Press the Menu key. 7. Click Save Options. Change the home page or start page Depending on your wireless service provider, you might not be able to change the home page. On the Home screen, click the Browser icon.
Page 136 User Guide Browser Change display options for web pages On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options. 4. Click Browser Configuration. 5. Perform any of the following actions: • To view background images, select the Use Background Images check box. •...
Page 137 User Guide Browser • Prompt Before Running WML Scripts 6. Press the Menu key. 7. Click Save Options. Clear a browser cache On the Home screen, click the Browser icon. 2. Press the Menu key. 3. Click Options. 4. Click Cache Operations. 5.
Page 138: Browser Security
User Guide Browser About Gears Gears™ is an extension to the browser application that is designed to provide a richer browsing experience. When you visit a Gears enabled web site and enter information, Gears can store that information on your BlackBerry® device or media card for use during later visits to the web site.
Page 139 User Guide Browser About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry® device sends and receives over the Internet through a WAP gateway. Communication between your device and the WAP gateway is encrypted using WTLS. Communication between the WAP gateway and content servers is encrypted using TLS or SSL.
Page 140 User Guide Browser Prompt for Certificate: Specify whether a prompt appears when your browser tries to connect to a content server. You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers. Prompt if Client Cert Not Found: Specify whether a prompt appears when your browser tries to connect to a content server, but your device does not have a certificate that can be used to authenticate with the content server.
Page 141: Browser Push
User Guide Browser Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry® device as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your device receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available.
Page 142: Troubleshooting The Browser
User Guide Browser Set which SMSC hosts your device accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Process IP: Set whether your device accepts browser push messages that web applications send through a WAP gateway. IP Hosts: Set which WAP gateways your device accepts browser push messages from.
Page 143: Date, Time, And Alarm
User Guide Date, time, and alarm Date, time, and alarm Set the date and time manually On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Set Time. 4. Change the Set Time field to Manual. 5.
Page 144: Change The Clock Face
User Guide Date, time, and alarm 5. Press the Menu key. 6. Click Save. Change the clock face You can set a different clock face for the clock, stopwatch and timer. On the Home screen or in the Applications folder, click the Clock icon. 2.
Page 145: Turn On The Alarm
User Guide Date, time, and alarm 3. Click Options. 4. In the Bedside Mode section, perform any of the following actions: • To receive LED notification when bedside clock mode is turned on, change the Disable LED field to No. •...
Page 146: Use The Stopwatch
User Guide Date, time, and alarm Use the stopwatch On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Stopwatch. 4. Click the start/stop icon. 5. Perform any of the following actions: •...
Page 147: Troubleshooting Date, Time And Alarm
User Guide Date, time, and alarm Troubleshooting date, time and alarm The time on my device is incorrect On the Home screen or in the Applications folder, click the Clock icon. 2. Press the Menu key. 3. Click Set Time. 4.
Page 148: Personal Organizer
User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact On the Home screen, click the Contacts icon. 2. Click New Contact. 3. Type the contact information. 4. Press the key. 5. Click Save. Add a contact from a message, call log, or web page In a message, a call log, or on a web page, highlight a contact.
Page 149: Delete A Contact
User Guide Personal organizer Add a pause or a wait to a phone number After typing the main part of a phone number in a phone number field, press the Menu key. 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4.
Page 150: Customizing Contacts
User Guide Personal organizer 3. Perform one of the following actions: • To add a contact to your contact list, click Add to Contacts. • To add all the contacts, click Add All to Contacts. • To view information for a contact, click View. •...
Page 151: Mailing Lists
User Guide Personal organizer 5. Highlight a picture. 6. Press the Menu key. 7. Click Select. 8. Center the picture in the box. 9. Press the Menu key. 10. Click Crop and Save. Change the caller ID picture for a contact On the Home screen, click the Contacts icon.
Page 152 User Guide Personal organizer Create a mailing list On the Home screen, click the Contacts icon. 2. Press the Menu key. 3. Click New Group. 4. Type a name for the mailing list. 5. Press the Menu key. 6. Click Add Member. 7.
Page 153: Multiple Contact Lists
User Guide Personal organizer Multiple contact lists About multiple contact lists If your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account on your device. For example, if your device is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your device.
Page 154: Troubleshooting Contacts
User Guide Personal organizer 4. Press the Menu key. 5. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. On the Home screen, click an application icon.
Page 155: Calendar
User Guide Personal organizer Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views. Day, Week, and Month views display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that you have between appointments.
Page 156: Schedule A Meeting
User Guide Personal organizer On the Home screen, click the Calendar icon. 2. In Day view, beside the start time, type the subject of the appointment. 3. Type a location in parentheses. 4. To change the end time, slide your finger up and down on the trackpad. 5.
Page 157: Check Spelling
User Guide Personal organizer 7. Click Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: •...
Page 158: Respond To A Meeting Invitation
User Guide Personal organizer 9. Press the Menu key. 10. Click Save. Related topics Turn off your device, 240 Recurrence fields Every: Set the frequency of the daily, weekly, or monthly recurring appointment, meeting, or task. Relative Date: Set whether the monthly or yearly recurring appointment, meeting, or task recurs on a relative date (for example, on the last Friday of each month).
Page 159 User Guide Personal organizer • To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the Menu key. Click Show Legend. Change the list of participants for a meeting To perform this task, you must be the meeting organizer.
Page 160: Conference Call Meetings
User Guide Personal organizer Send an email message to all meeting participants In a meeting, meeting invitation, or meeting response, press the Menu key. 2. Click Email All Attendees. Contact a meeting participant In a meeting, meeting invitation, or meeting response, highlight a contact. 2.
Page 161: Calendar Options
User Guide Personal organizer 4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type a lowercase x. Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. Example If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.
Page 162 User Guide Personal organizer 4. Click General Options. 5. Change the Default Reminder field. 6. Press the Menu key. 7. Click Save. Related topics Turn off your device, 240 Change the snooze time for reminders, 160 Change the start and end time for days On the Home screen, click the Calendar icon.
Page 163 User Guide Personal organizer 6. Press the Menu key. 7. Click Save. Change the first day of the week On the Home screen, click the Calendar icon. 2. Press the Menu key. 3. Click Options. 4. Click General Options. 5. Change the First Day of Week field. 6.
Page 164: Multiple Calendars
User Guide Personal organizer To restore calendar entries, change the Keep Appointments field to a longer period of time. Calendar entries that you received on your device within the set period of time appear in a calendar. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 165 User Guide Personal organizer 4. Click a calendar. 5. Change the Appointment Color field. 6. Press the Menu key. 7. Click Save. Change the calendar that reminds you of appointments On the Home screen, click the Calendar icon. 2. Press the Menu key. 3.
Page 166 User Guide Personal organizer Troubleshooting the calendar I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting.
Page 167: Tasks
User Guide Personal organizer Tasks Task basics Create a task On the Home screen or in the Applications folder, click the Tasks icon. 2. Click Add Task. 3. Type the task information. 4. Set a due date for the task. 5.
Page 168: Hide Completed Tasks
User Guide Personal organizer • To mark the task as deferred, in progress, or waiting, click Open. Set the Status field. Press the Menu key. Click Save. Hide completed tasks On the Home screen or in the Applications folder, click the Tasks icon. 2.
Page 169 User Guide Personal organizer 6. Press the Menu key. 7. Click Save. Change the snooze time for reminders On the Home screen or in the Applications folder, click the Calendar or Tasks icon. 2. Press the Menu key. 3. Click Options. 4.
Page 170: Memos
User Guide Personal organizer Memos Memo basics Create a memo On the Home screen or in the Applications folder, click the MemoPad icon. 2. Click Add Memo. 3. Type the memo information. 4. Press the Menu key. 5. Click Save. Change a memo On the Home screen or in the Applications folder, click the MemoPad icon.
Page 171: Categorizing Contacts, Tasks, Or Memos
User Guide Personal organizer Delete a memo On the Home screen or in the Applications folder, click the MemoPad icon. 2. Highlight a memo. 3. Press the Menu key. 4. Click Delete. Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
Page 172 User Guide Personal organizer Create a category for contacts, tasks, or memos You can create categories to organize items in the contacts application, tasks application, and memos application. On the Home screen, click an application icon. 2. Press the Menu key. 3.
Page 173: Calculator
User Guide Personal organizer 3. Click Filter. 4. Highlight a category. 5. Press the Menu key. 6. Click Delete. Note: When you delete a category, contacts, tasks, or memos in the category are not deleted. Calculator Use the calculator • To press a key in the calculator, press the corresponding key on the BlackBerry®...
Page 174: Ring Tones, Sounds, And Alerts
User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts Ring tones, sounds, and alerts basics About ring tones, sounds, and alerts Sound profiles define how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal sound profile and six other preloaded sound profiles: Loud, Medium, Vibrate Only, Silent, Phone Calls Only, and All Alerts Off.
Page 175: Change A Sound Profile
User Guide Ring tones, sounds, and alerts Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile, that change will override the corresponding Normal sound profile setting in the preloaded sound profile. On the Home screen, click the Sounds icon.
Page 176: Assign Ring Tones And Alerts To A Contact
User Guide Ring tones, sounds, and alerts 4. Press the Menu key. 5. Click Delete. Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate Only.
Page 177: Led Notification
User Guide Ring tones, sounds, and alerts LED notification LED notification The LED light on the top of your BlackBerry® device flashes different colors to indicate different statuses. Green: You are in a wireless coverage area. Blue: Your device is connected to a Bluetooth® enabled device. Red: A new message has arrived and your selected sound profile is set to notify you using the LED.
Page 178: Troubleshooting Ring Tones, Sounds, And Alerts
User Guide Ring tones, sounds, and alerts Troubleshooting ring tones, sounds, and alerts My device is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail.
Page 179: Typing
User Guide Typing Typing Typing basics Cut, copy, and paste text With text highlighted, press the Menu key. 2. Click Cut or Copy. 3. Place the cursor where you want to insert the cut or copied text. 4. Press the Menu key. 5.
Page 180: Typing Input Methods
User Guide Typing Typing input methods Switch typing input methods when you are typing To perform this task, the keyboard on your BlackBerry® device must display Arabic or Russian letters. When you are typing, press the Menu key. 2. Click Enable Multitap or Enable SureType. Change options for typing input methods On the Home screen or in a folder, click the Options icon.
Page 181: Typing Options
User Guide Typing Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language. Typing options Stop displaying contacts in the list that appears when you type By default, your BlackBerry®...
Page 182: Spelling Checker
User Guide Typing Use shortcut keys on the Home screen By default, shortcuts for the Home screen are turned off so that you can dial phone numbers from the Home screen. From the Home screen, press the Send key. 2. Press the Menu key. 3.
Page 183 User Guide Typing Correct spelling quickly while you type By default, your BlackBerry® device underlines words that it does not recognize. Place the cursor in the underlined word. 2. Click the trackpad. 3. Perform one of the following actions: • To replace the misspelled word with a suggested spelling, click a word in the list that appears. •...
Page 184: Custom Dictionary
User Guide Typing 2. Click Spell Check. 3. Click Custom Dictionary. 4. Highlight a word. 5. Press the Menu key. 6. Click Edit. 7. Change the word. 8. Press the Enter key. 9. Press the Menu key. 10. Click Save. Delete a word from the custom dictionary On the Home screen or in a folder, click the Options icon.
Page 185 User Guide Typing Change a word in the custom dictionary On the Home screen, click the Options icon. 2. Click Custom Dictionary. 3. Highlight a word. 4. Press the Menu key. 5. Click Edit. 6. Change the word. 7. Press the Enter key. 8.
Page 186: Autotext
User Guide Typing AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an AutoText entry, the text changes after you press the Space key. Your BlackBerry®...
Page 187: Typing Shortcuts
User Guide Typing 3. Click an AutoText entry. 4. Change the AutoText entry. 5. Press the Menu key. 6. Click Save. Delete an AutoText entry On the Home screen or in a folder, click the Options icon. 2. Click AutoText. 3.
Page 188: Troubleshooting Typing
User Guide Typing Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/ Delete key.
Page 189: Language
User Guide Language Language Change the display language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. On the Home screen or in a folder, click the Options icon. 2.
Page 190: Use A Shortcut To Switch Typing Input Languages While You Type
User Guide Language 4. Press the Menu key. 5. Click Save. Use a shortcut to switch typing input languages while you type To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.
Page 191: Change The Display Options For Contacts
User Guide Language Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. On the Home screen or in a folder, click the Options icon. 2.
Page 192: Display And Keyboard
User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen and keyboard is designed to adjust automatically so that you can use your device in various lighting conditions. Set the brightness of the backlighting On the Home screen or in a folder, click the Options icon.
Page 193: Set Owner Information
User Guide Display and keyboard 2. Click Pictures. 3. Browse to a picture. 4. Click Set As Wallpaper. Download a Home screen background Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Media icon. 2.
Page 194 User Guide Display and keyboard You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, customize the appearance of folders that you create, and move application icons into folders and out of folders. Add an application folder On the Home screen, press the Menu key.
Page 195: Keyboard
User Guide Display and keyboard 2. Press the Menu key. 3. Click Delete. Set the number of icons that appear on the Home screen On the Home screen, click the Options icon. 2. Click Advanced Options. 3. Click Accessibility. 4. Change the Grid Layout field. 5.
Page 196: Themes
User Guide Display and keyboard Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience key on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. On the Home screen or in a folder, click the Options icon.
Page 197: Troubleshooting Display
User Guide Display and keyboard 2. Click Theme. 3. Highlight a theme. 4. Press the Menu key. 5. Click Delete. Download a theme Depending on your wireless service provider, this feature might not be supported. On the Home screen or in a folder, click the Options icon. 2.
Page 198: Search
User Guide Search Search Messages, attachments, and web pages Search for messages You can search for messages on your BlackBerry® device. You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry® Internet Service or a BlackBerry®...
Page 199: Search For Messages By Contact Or Subject
User Guide Search Include Encrypted Messages: Specify whether your device searches encrypted messages, plain text messages, and digitally signed messages. Service: If your device is associated with more than one email address, change the email account that your device should search in for messages. Folder: Change the folder that your device should search for messages in.
Page 200: View A List Of Saved Searches
User Guide Search Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a web page, press the Menu key. 2.
Page 201: Organizer Data
User Guide Search Organizer data Search for organizer data You can search for organizer data on your BlackBerry® device that contains specific information. On the Home screen or in the Applications folder, click the Search icon. 2. Perform any of the following actions: •...
Page 202: Search Shortcuts
User Guide Search Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. • To search for a contact in a list of contacts, type the contact name or initials separated by a space. •...
Page 203: Synchronization
User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer, over the wireless network. The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network.
Page 204: Prerequisites: Synchronizing Organizer Data Over The Wireless Network
User Guide Synchronization 2. Press the Menu key. 3. Click Options. 4. Click Email Reconciliation. 5. If necessary, change the Message Services field. 6. Set the Delete On field. 7. Press the Menu key. 8. Click Save. It takes a short period of time for messages to be deleted over the wireless network. To delete messages on your device only, set the Delete On field to Handheld.
Page 205: Manage Email Reconciliation Conflicts
User Guide Synchronization If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.
Page 206: Prerequisites: Restoring Data Over The Wireless Network
User Guide Synchronization Prerequisites: Restoring data over the wireless network • Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. • Your BlackBerry device must be connected to the wireless network. •...
Page 207: Troubleshooting Synchronization
User Guide Synchronization Troubleshooting synchronization Email messages are not reconciling over the wireless network Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. •...
Page 208 User Guide Synchronization Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry®...
Page 209: Bluetooth Technology
User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as a handsfree car kit or wireless stereo headset. Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices.
Page 210 User Guide Bluetooth technology Turn on Bluetooth technology, 207 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are within range.
Page 211 User Guide Bluetooth technology 4. Click Receive Using Bluetooth. 5. Send a media file from the paired Bluetooth enabled device. 6. If necessary, click Yes. 7. Click Save. Send a media file To perform this task with a paired Bluetooth® enabled device, you must turn on Bluetooth technology. You can only send media files that you added.
Page 212: Bluetooth Technology Options
User Guide Bluetooth technology Bluetooth technology options Bluetooth profiles Depending on your BlackBerry® device model and wireless network, some profiles might not be supported. Audio Source (A2DP): This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices that support stereo audio such as stereo headsets, speakers, and car kits.
Page 213: Restrict Outgoing Calls
User Guide Bluetooth technology If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry device so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your device, and phone services are accessible only through the car kit.
Page 214 User Guide Bluetooth technology Change the pairing name for your BlackBerry device On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options. 3. Press the Menu key. 4. Click Options. 5. In the Device Name field, type a name for your BlackBerry® device. 6.
Page 215 User Guide Bluetooth technology 3. Press the Menu key. 4. Click MAP Options. 5. Select the check box beside one or more message types. Turn off a Bluetooth profile On the Home screen, click the Manage Connections icon. 2. Click Bluetooth Options. 3.
Page 216: Troubleshooting Bluetooth Technology
User Guide Bluetooth technology Troubleshooting Bluetooth technology I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000. My list of paired Bluetooth enabled devices does not appear Try performing the following actions: •...
Page 217: Gps Technology
User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services.
Page 218: Prevent Others From Tracking Your Location
User Guide GPS technology 3. Click GPS. 4. Perform one of the following actions: • To turn off location aiding, change the Location Aiding field to Disabled. • To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming. 5.
Page 219: Maps
User Guide Maps Maps Map basics Get directions On the Home screen or in a folder, click the Maps icon. 2. On a map, press the Menu key. 3. Click Get Directions. 4. Perform one of the following actions to specify a starting location: •...
Page 220 User Guide Maps • To view a new location, type an address in the Find field. To type the address information into specific address fields, click Advanced. • To view a location for a contact, type the contact name in the Find field. •...
Page 221: Navigation
User Guide Maps About GPS technology, 215 Set a home or work address On a map, press the Menu key. 2. Click Layers. 3. If necessary, expand the Favorites folder and the Locations folder. 4. Highlight Home or Work. 5. Press the Menu key. 6.
Page 222: Maps Bookmarks
User Guide Maps Pan a map On a map, slide your finger in any direction on the trackpad. Maps bookmarks Add a bookmark for a location or route On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3.
Page 223: Map Options
User Guide Maps Add a bookmark folder for locations or routes On the Home screen, click the Maps icon. 2. On a map, press the Menu key. 3. Click Find Location. 4. Click Favorites. 5. Press the Menu key. 6. Click Add Subfolder. File a bookmark for a location or route On the Home screen, click the Maps icon.
Page 224 User Guide Maps View status information at the top of a map You can view the battery power level, wireless coverage level indicators, the time, and satellite and Bluetooth® connection information at the top of maps. On a map, press the Menu key. 2.
Page 225: Map Shortcuts
User Guide Maps View a geotagged picture on a map When you highlight a geotagged picture that is saved on your BlackBerry® device, a globe indicator appears beside the file name in the lower- left corner of the screen. On the Home screen, click the Media icon. 2.
Page 226 User Guide Maps Feature availability, 9...
Page 227: Applications
User Guide Applications Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.
Page 228: Close An Application So That It Is Not Running
User Guide Applications Close an application so that it is not running To optimize the performance of your BlackBerry® device, try to close applications when you are finished with them. In an application, perform one of the following actions: • Press the Menu key. Click Close. •...
Page 229: About Social Networking Applications
User Guide Applications About social networking applications You can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts. Depending on the social networking application, you might be able to send messages, share pictures, change your status, and more. You can download social networking applications for your BlackBerry device from the BlackBerry App World™...
Page 230: Delete A Third-Party Application
User Guide Applications Legal notice, 304 Delete a third-party application If your device is associated with an email account that uses a BlackBerry® Enterprise Server, you might not be able to delete some third-party applications. For more information, contact your administrator. On the Home screen or in a folder, highlight a third-party application.
Page 231: Troubleshooting Applications
User Guide Applications Troubleshooting applications I cannot add, update, or return to the previous version of an application Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add or update the application.
Page 232: Blackberry Device Software
User Guide BlackBerry Device Software BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue •...
Page 233: Return To The Previous Version Of The Blackberry Device Software
User Guide BlackBerry Device Software Return to the previous version of the BlackBerry Device Software Depending on the options set by your wireless service provider or administrator, you might not be able to perform this task. On the Home screen or in a folder, click the Options icon. 2.
Page 234: Update The Blackberry Device Software From A Web Site
User Guide BlackBerry Device Software The first time that you visit the update web site, you download the BlackBerry® Application Loader to your computer, allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan. The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of device data, and the number of applications on your device.
Page 235 User Guide BlackBerry Device Software My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions: • Delete media files, display languages, or third-party applications that you do not use. • Transfer media files that you have stored in the BlackBerry® device memory to a media card.
Page 236: Wireless Network Coverage
User Guide Wireless network coverage Wireless network coverage Turn on the connection to the wireless network If the OFF indicator appears at the top of your Home screen, you might want to turn on the connection to the wireless network. You should keep the connection turned off in certain places, such as on an airplane or in a hospital.
Page 237: Wireless Networks That Your Device Connects To
For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device Networks BlackBerry® Curve™ 9300 smartphone • GSM® (including GPRS, EDGE) • UMTS® (including 3G networks such as HSDPA) •...
Page 238: Roaming
User Guide Wireless network coverage 2. Click Services Status. Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.
Page 239: Preferred Wireless Network List
User Guide Wireless network coverage If the wireless coverage indicators display anything other than 1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE, or NTWK, you might be in an area of reduced wireless coverage where features such as email messaging and internet browsing are not available (you might only be able to make a phone call or send and receive SMS text messages).
Page 240: Troubleshooting Wireless Network Coverage
User Guide Wireless network coverage 9. Click Save. Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. Depending on your wireless service plan, this feature might not be supported. On the Home screen, click the Manage Connections icon.
Page 241 User Guide Wireless network coverage • If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly. •...
Page 242: Power, Battery, And Memory
User Guide Power, battery, and memory Power, battery, and memory Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the Power key or Power/ Lock key on the top left of your device.
Page 243: Format The Device Memory Or A Media Card
User Guide Power, battery, and memory • Charge your device regularly. • Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. •...
Page 244: The Application Memory On My Device Is Low
User Guide Power, battery, and memory • Reduce the amount of time that your device stores email messages and calendar entries. • Stop forwarding email messages to your device when your device is connected to your computer. • Receive only the first section of long email messages. •...
Page 245: Sim Card
User Guide SIM card SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card.
Page 246: Change A Sim Card Contact
User Guide SIM card 2. Highlight a phone number. 3. Press the Menu key. 4. Click Copy to SIM Phone Book. 5. Press the Menu key. 6. Click Save. Change a SIM card contact In the contact list, press the Menu key. 2.
Page 247: About Sim Card Security
User Guide SIM card About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To obtain your SIM card PIN code, contact your wireless service provider.
Page 248: Security
User Guide Security Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all your device data for security reasons.
Page 249: Password Keeper
User Guide Security 3. Change the Lock Handheld Upon Holstering field to Yes. 4. Press the Menu key. 5. Click Save. Lock the keyboard Set a limit for device password attempts On the Home screen or in a folder, click the Options icon. 2.
Page 250 User Guide Security You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols. Add a password to the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2.
Page 251: Turn Off The Prompt That Appears Before You Delete Items
User Guide Security 7. Click Save. Hide passwords in the password keeper On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the Menu key. 3. Click Options. 4. Set the Show Password field to No. 5.
Page 252: Encryption
User Guide Security To clear the clipboard, press the Menu key. Click Clear Clipboard. Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying On the Home screen or in the Applications folder, click the Password Keeper icon. 2.
Page 253: About File Encryption
User Guide Security About file encryption File encryption is designed to protect files that you store in the BlackBerry® device memory and on a media card that can be inserted in your device. You can encrypt the files in the device memory and on your media card using an encryption key that your device generates, your device password, or both.
Page 254: About Encryption Keys
User Guide Security 6. Click Save. Use a certificate to encrypt the encryption keys on your device To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you have encryption for data in the BlackBerry device memory turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.
Page 255: Memory Cleaning
User Guide Security Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches.
Page 256: Certificates
User Guide Security Delete sensitive application data from the temporary device memory On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Memory Cleaning. 5. In the Registered Cleaners section, click an application. 6.
Page 257 User Guide Security About certificate authority profiles If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically.
Page 258 User Guide Security 6. Click Show Media Card Certificates or Show Media Card PGP Keys. To view the certificate or PGP® key, press the Menu key. Click Display Certificate or Display PGP Key. View properties for a certificate On the Home screen or in a folder, click the Options icon. 2.
Page 259: Delete A Certificate
User Guide Security SHA1 Thumbprint: This field displays the SHA-1 digital thumbprint of the certificate. MD5 Thumbprint: This field displays the MD5 digital thumbprint of the certificate. View one type of certificate in the certificate list On the Home screen or in a folder, click the Options icon. 2.
Page 260: Certificate Status
User Guide Security 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Certificates. 5. Highlight a certificate. 6. Press the Menu key. 7. Click Show Chain. Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates The certificate has a corresponding private key that is stored on your BlackBerry®...
Page 261 User Guide Security Check the revocation status of a certificate or certificate chain On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Certificates. 5. Highlight a certificate. 6.
Page 262: Certificate Options
User Guide Security Certificate revocation reasons Unknown: The revocation reason does not match any of the predefined reasons. Key Compromise: A person who is not the key subject might have discovered the private key value. CA Compromise: Someone might have revealed the private key of the certificate issuer. Change in Affiliation: The certificate subject no longer works for the organization.
Page 263 User Guide Security 5. Highlight a certificate. 6. Press the Menu key. 7. Click Associate Addresses. 8. Press the Menu key. 9. Click Add Address. 10. Perform one of the following actions: • Click a contact. • Click Use Once. Type an email address. Press the Enter key. 11.
Page 264: Pgp Keys
User Guide Security Change how often a certificate authority profile checks certificate status Depending on your organization, you might be able to change how often a certificate authority profile checks the status of its certificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive an updated certificate. On the Home screen or in a folder, click the Options icon.
Page 265 User Guide Security Download an updated PGP key from an LDAP certificate server On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click PGP keys. 5. Highlight a PGP® key. 6.
Page 266 User Guide Security Trust Status: This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device, and a chain of digital signatures to a trusted key does not exist).
Page 267 User Guide Security Clear the PGP data cache The PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® device downloads from the PGP Universal Server. On the Home screen or in a folder, click the Options icon. 2.
Page 268 User Guide Security Change the trust status of a PGP key On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click PGP Keys. 5. Highlight a PGP® key. 6.
Page 269 User Guide Security PGP key options Change the display name for a PGP key On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click PGP keys. 5. Highlight a PGP® key. 6.
Page 270: Certificate Servers
User Guide Security • To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 10. Press the Menu key. 11. Click Save. PGP key shortcuts • To view the label of a PGP® key, press the Space key. •...
Page 271: Connection Options For Ocsp And Crl Servers
User Guide Security 2. Click Security Options. 3. Click Advanced Security Options. 4. Click Certificate Servers. 5. Highlight a certificate server. 6. Press the Menu key. 7. Click Edit. 8. Change connection information for the certificate server. 9. Press the Menu key. 10.
Page 272: Key Stores
User Guide Security 4. Click Certificate Servers. 5. Highlight a certificate server. 6. Press the Menu key. 7. Click Email Server or PIN Server. Delete a certificate server On the Home screen or in a folder, click the Options icon. 2.
Page 273: Change When Your Device Deletes The Key Store Password
User Guide Security 6. Click Change Password. Synchronize the key store password with the device password If you synchronize the key store password with the device password, when you change the device password, the key store password changes to match it automatically. On the Home screen or in a folder, click the Options icon.
Page 274: Change The Refresh Rate For Certificate Revocation Lists
User Guide Security 4. Click Key Stores. 5. Change the Certificate Service field. 6. Press the Menu key. 7. Click Save. Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore your device data. If you do not want to back up your private key to or restore your private key from your computer for security reasons, you can turn off automatic backup and restore of key store data.
Page 275: Smart Cards
User Guide Security Smart cards About using a smart card with your device Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your device.
Page 276: Import A Certificate From A Smart Card
User Guide Security 2. Click Password. 3. Perform one of the following actions: • To use a smart card and your device password to unlock your device, set the User Authenticator field to Smart Card. • To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlock your device, set the User Authenticator field to Proximity.
Page 277 User Guide Security Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. You can turn off smart password entry to reduce the chance that someone might guess your device password or smart card password based on the smart password filter that your device applies to password fields.
Page 278 User Guide Security Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry® device. On the Home screen or in a folder, click the Options icon. 2.
Page 279: Software Tokens
User Guide Security 4. Change the LED Session Indicator field to Disabled. 5. Press the Menu key. 6. Click Save. To turn on notification for smart card connections, change the LED Session Indicator field to Enabled. Software tokens About software tokens You might need a software token to log in to a VPN.
Page 280 User Guide Security Log in to a VPN On the Home screen or in a folder, click the Options icon. 2. Click Security Options. 3. Click Advanced Security Options. 4. Click VPN. 5. Select the Enable VPN check box. 6. Click Log in. Change the user name and password for a VPN profile On the Home screen or in a folder, click the Options icon.
Page 281: About Security Self-Tests
User Guide Security About security self-tests Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The tests should run automatically when your device restarts. Verify security software On the Home screen or in a folder, click the Options icon. 2.
Page 282 User Guide Security Set up a direct Internet connection for a third-party application To obtain the user name and password for the APN, contact your wireless service provider. On the Home screen or in a folder, click the Options icon. 2.
Page 283 User Guide Security 4. Press the Menu key. 5. Click Edit Permissions. 6. Click Prompt Exceptions. 7. Perform one of the following actions: • To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain.
Page 284 User Guide Security Application Management: Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Themes: Specify whether your device can use third-party applications as a source for customized themes. Input Simulation: Specify whether third-party applications can simulate actions, such as pressing a key on your device.
Page 285: Troubleshooting Security
User Guide Security Troubleshooting security I cannot download a certificate If you changed the connection type that your BlackBerry® device uses to connect to the LDAP or DSML certificate server, try switching to the default connection type. I cannot unlock my device using my smart card Try performing the following actions: •...
Page 286: Service Books And Diagnostic Reports
User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry® device. Your wireless service provider or administrator can send service books to your device over the wireless network. If your device is associated with an email account that uses a BlackBerry®...
Page 287: Diagnostic Reports
User Guide Service books and diagnostic reports Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry® device. If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report.
Page 288: Set A Default Recipient For Diagnostic Reports
User Guide Service books and diagnostic reports Delete a diagnostic report On the Home screen or in a folder, click the Options icon. 2. Click Mobile Network. 3. Press the Menu key. 4. Click Diagnostics Test. 5. Highlight a report. 6.
Page 289: Accessibility Options
User Guide Accessibility options Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility. Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning. On the Home screen, click the Media icon.
Page 290: Use Grayscale For The Screen Display
User Guide Accessibility options Use grayscale for the screen display On the Home screen or in a folder, click the Options icon. 2. Click Advanced Options. 3. Click Accessibility. 4. Change the Color Contrast field to Greyscale. 5. Press the Menu key. 6.
Page 291: Tty Support
User Guide Accessibility options 3. Click Add Contact Alert. 4. Press the Menu key. 5. Click Add Name. 6. Click a contact. 7. To add additional contacts, repeat steps 3 to 5. 8. Click the application or item that you want to change. 9.
Page 292: Voice Dialing
User Guide Accessibility options Voice dialing Make a call using a voice command To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.
Page 293 User Guide Accessibility options Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. On the Home screen or in a folder, click the Options icon. 2. Click Language and Text Input. 3.
Page 294: Brickbreaker
User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each time that you hit the ball with the paddle.
Page 295: Brickbreaker Scoring
User Guide BrickBreaker BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 10 points Damaging a brick with a bomb: 5 points Play BrickBreaker •...
Page 296: Submit A Score To The Brickbreaker High Score Web Site
User Guide BrickBreaker 3. Click Options. 4. Perform any of the following actions: • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 5.
Page 297: Word Mole Game
User Guide Word Mole game Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole™ game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.
Page 298: Single-Player Games
User Guide Word Mole game Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time.
Page 299: Multiplayer Games
User Guide Word Mole game 3. Click Resume Game. 4. Click a game. Submit a score to the Leaderboard on the Word Mole game web site At the end of a single-player game, you might be prompted to submit your score. If you do not submit your score when prompted, you can submit your score at a later time.
Page 300: Troubleshooting Word Mole
User Guide Word Mole game On the Multiplayer Game Setup screen, click Options. 2. Perform any of the following actions: • To set the length for a game, set the Point Goal field. • To set the season for a game, set the Season field. •...
Page 301 User Guide Word Mole game Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly used words.
Page 302: Glossary
User Guide Glossary Glossary An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. access point name blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device that is running the BlackBerry®...
Page 303 User Guide Glossary DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. Elliptic Curve Cryptography Fixed Dialing Number FIPS Federal Information Processing Standards Global Positioning System Global System for Mobile communications® HTTP Hypertext Transfer Protocol Internet Protocol LDAP...
Page 304 User Guide Glossary Media Transfer Protocol OCSP Online Certificate Status Protocol OCSP server A BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand. personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP®...
Page 305 User Guide Glossary Short Message Service SMSC Short Message Service Center Secure Sockets Layer Transmission Control Protocol Transport Layer Security Triple DES Triple Data Encryption Standard teletype virtual private network Wireless Application Protocol Wireless Markup Language WTLS Wireless Transport Layer Security...
Page 306: Legal Notice
User Guide Legal notice Legal notice ©2010 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world.
Page 307 User Guide Legal notice TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION,...
Page 308 User Guide Legal notice 5,490,165 5,504,773 5,506,865 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338 Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan...
Page 309 WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry® Curve™ 9300 smartphone model number: RDA71UW or RDB71UW Research In Motion Limited...

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