Blackberry Curve 9380 User Manual page 88

User Guide
Move archived Google Mail messages to your message inbox
1. On the Home screen, click the Messages icon.
2. Press the key > View Folder > Archive.
3. Highlight a Google Mail message or conversation.
4. Press the key > Move to Inbox.
Report spam sent to your Google Mail account
When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that
is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Report Spam.
4. If necessary, click Yes.
Troubleshooting: Email
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email set-up screen in the
Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry Internet
Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen
or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the
Register Now.
• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related information
Generate an encryption key, 280
Wireless coverage indicators, 235
Change or delete a contact, 178
Turn on or turn off a network connection, 232
Turn on or turn off data service or set roaming options, 233
Options for email filters, 74
Resend a message, 68
86
Messages
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