HP 9000 rp3410 Limited Warranty page 9

Table 1 BCS Servers - Hardware Product Warranty Offering
Product Warranty
Period
BL60p, BL860c, 3 years
BL870c, BL860c i2
& i4, BL870c i2 &
i4, BL890c i2 & i4
ProLiant 3 years
Carrier-Grade
c-Class 400
and 600
series server
blades
c-Class 3 years
Carrier-Grade
enclosure
c-Class 1 year
5
interconnects
cc2300, cc3300, 1 year
cc3310
DL785, DL980 3 years
DS15, DS25 1 year
ES45, ES47, ES80 1 year
Remote Customer Performed
Monitoring and Maintenance Tasks
2
Support
Include
6
Remote CSR : Available on
monitoring &
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
errors & events
CSR details.
Firmware upgrade &
pre-upgrade tasks
6
CSR : Available on
some parts. Go to
Remote
www.hp.com/go/
monitoring &
csrparts for component
email
CSR details.
notification of
errors & events
Firmware upgrade &
pre-upgrade tasks
6
CSR : Available on
some parts. Go to
Remote
www.hp.com/go/
monitoring &
csrparts for component
email
CSR details.
notification of
errors & events
Firmware upgrade &
pre-upgrade tasks
6
CSR : Available on
some parts. Go to
Remote
www.hp.com/go/
monitoring &
csrparts for component
email
CSR details.
notification of
errors & events
Firmware upgrade &
pre-upgrade tasks
None All parts
Firmware upgrade and
pre-upgrade tasks
6
Remote CSR : Available on
monitoring &
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
errors & events
CSR details.
Firmware upgrade and
pre-upgrade tasks
6
Remote CSR : Available on
monitoring and
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
errors and
CSR details.
events
Firmware upgrade &
pre-upgrade tasks
6
Remote CSR : Available on
monitoring and
some parts. Go to
email
www.hp.com/go/
notification of
csrparts for component
CSR details.
1
Service Delivery Method
3 4
Availability and Response
Time
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Parts Only Warranty Service
Normal business hours
Second business day
response
Onsite Warranty Service for
service events not remedied
either remotely or through
6
CSR
Normal business hours
Next business day response
Onsite Warranty Service
Normal Business Hours
Next Business Day
Onsite Warranty Service
Normal Business Hours
Next Business Day
Limited warranty period
Notes and
Exceptions
9