HP 9000 rp3410 Limited Warranty page 10

Table 1 BCS Servers - Hardware Product Warranty Offering (continued)
Product
GS1280
HP Superdome, HP
Superdome 2
rp2405, rp4410,
rp4440, rp5400,
rp5405, rp5430,
rp5450, rp5470
rp2400, rp2430,
rp2450, rp2470,
rp3410, rp3440,
rp7400, rp7405,
rp7410
rp7420, rp7440
rp8400, rp8400
SEU, rp8420,
rp8440
rx1600, rx1620,
rx2600, rx2620
10 BCS Global Limited Warranty and Technical Support
Warranty Remote
Period Monitoring and
2
Support
errors and
events
1 year Remote
monitoring and
email
notification of
errors and
events
1 year Remote
monitoring and
email
notification of
errors and
events
3 year Remote
monitoring &
email
notification of
errors & events
1 year Remote
monitoring &
email
notification of
errors & events
1 year Remote
monitoring and
email
notification of
errors and
events
1 year Remote
monitoring and
email
notification of
errors and
events
1 year Remote
monitoring &
email
notification of
errors & events
Customer Performed Service Delivery Method
3
Maintenance Tasks Availability
Include Time
Firmware upgrade &
pre-upgrade tasks
Firmware upgrade & Onsite Warranty Service
pre-upgrade tasks Normal Business Hours
Next Business Day
None Onsite Warranty Service
Same business
4-hour response
6
CSR : Available on Onsite Warranty Service for
service events not remedied
some parts. Go to
either remotely or through
www.hp.com/go/
CSR
csrparts for component
CSR details.
Normal business hours
Firmware upgrade &
Next business day response
pre-upgrade tasks
6
CSR : Available on Onsite Warranty Service for
service events not remedied
some parts. Go to
either remotely or through
www.hp.com/go/
CSR
csrparts for component
CSR details.
Normal business hours
Firmware upgrade &
Next business day response
pre-upgrade tasks
6
CSR : Available on Onsite Warranty Service
Normal Business Hours
some parts. Go to
Next Business Day
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
6
CSR : Available on Onsite Warranty Service
Same business
some parts. Go to
4-hour response
www.hp.com/go/
csrparts for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
6
CSR : Available on Onsite Warranty Service for
service events not remedied
some parts. Go to
either remotely or through
www.hp.com/go/
CSR
csrparts for component
CSR details.
Normal business hours
Firmware upgrade &
Next business day response
pre-upgrade tasks
Notes and
4
and Response Exceptions
6
6
6