Flowchart 3 Procedures - HP e3000 User Manual

Troubleshooting
Diagnostic Flowcharts

Flowchart 3 Procedures

A. Verify: Fibre Channel adapter properly seated. Shut down the HP e3000 system by entering:
CTRL-A / shutdown. Power down the system and disconnect the cables. Check that the adapter is
properly seated in the backplane. To verify, power up the system.
B. Adapter problem: call HP. Contact the HP Support Representative and communicate the problem.
C. Verify: connectors solidly connected. Without powering down the system, make sure the connectors
on the fiber optic cable match the keyed connectors on the adapter and are solidly connected.
D. Verify: connection to Fibre Channel Mass Storage device. Make sure the Fibre Channel cable is
fully connected to the Fibre Channel Mass Storage device and the device is operating. Follow the
instructions in the device manual to check the device state. Try changing the connection to a different
port on the Fibre Channel Mass Storage device, if possible. After checking the connections, go back to
flowchart 1.
E. Verify: Fibre Channel Mass Storage device powered on. Make sure the Fibre Channel Mass
Storage device is powered on.
F. Verify: run Fibre Channel Mass Storage device-specific diagnostics. If diagnostics are available to
troubleshoot the Fibre Channel Mass Storage device, follow the steps to verify that the device is
functioning properly. After verification, go back to flowchart 1.
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Chapter 4