HP Pre3 User Manual page 204

• Does your Wi-Fi network use the WEP security option? If yes, you must
enter the passcode in hex characters on your smartphone instead of in
alphanumeric characters. You can locate the hex passcode by logging
into the Wi-Fi router. The router has several hex passcodes; you must
locate and use the passcode associated with the key index. Because
each router has a unique method to perform this task, consult your
router documentation for detailed instructions.
• Does your Wi-Fi network use MAC address filtering? MAC address
filtering is a common method of securing a Wi-Fi network. The filter list
is similar to a guest list at a party; if you're not on the list, you can't
come in. The filter list (allowing access to your network) lives on your
Wi-Fi router. If your Wi-Fi network uses MAC address filtering, you need
to log in to the Wi-Fi router and add your smartphone's MAC address
to the access control list. Because each router has a unique method to
perform this task, consult your router documentation for detailed
instructions. To find your smartphone's MAC address:
and tap More Info. The MAC address is the
under Phone.
• Restart your smartphone (see
I can't make a Wi-Fi connection from a public or corporate
network
For help with data connections over your wireless service provider's
network, see I can't make a data connection over my wireless service
provider's network.
• Turn off Wi-Fi and then turn it on again (see
• If the smartphone does not automatically connect to a known network,
do one of the following:
• Select the Wi-Fi network you want to connect to from the list.
• If you're trying to connect to a secure network with a hidden
name, ask the system administrator for the info needed to connect
to the network.
204 Chapter 14 : Troubleshooting
Open Device Info
Wi-Fi hex number
Restart your smartphone).
Turn Wi-Fi on/off).
• If you're not trying to connect to a secure network with a hidden
name and there are no Wi-Fi networks detected, there are no
Wi-Fi networks available for the smartphone to connect to. Try
moving to another location and attempting the connection again.
• Try connecting to the Wi-Fi network with another computer or device.
• If you cannot connect using the other device, there may be a
problem with the Wi-Fi network's Internet connection or wireless
router. Report the problem to the system administrator.
• If you can connect with the other device, but not with the
smartphone, continue with the next step.
• Does the Wi-Fi network use the WEP security option? When using the
WEP security option, you must enter the passcode in hex characters on
your smartphone instead of in alphanumeric characters. The hex
passcode is stored in the Wi-Fi router software. Work with the system
administrator to locate the passcode associated with the key index.
• Does the Wi-Fi network use MAC address filtering? MAC address
filtering is a common method of securing a Wi-Fi network. The filter list
is similar to a guest list at a party; if you're not on the list, you can't
come in. The filter list (allowing access to the Wi-Fi network) lives on the
Wi-Fi router. This list is maintained by the system administrator and you
must provide the administrator with your smartphone's MAC address
and request to be added to the list. To find your smartphone's MAC
address: Open Device Info and tap
the Wi-Fi hex number under Phone.
• Restart your smartphone (see Restart your
I am trying to connect my smartphone to my Wi-Fi network
and need to find the smartphone's MAC address
Open Device Info , tap More Info
the number listed to the right of Wi-Fi
More Info. The MAC address is
smartphone).
and tap Hardware. Under Phone,
is your smartphone's MAC address.