HP Pre3 User Manual page 196

My voice is too quiet on the other end
• Make sure you position the microphone, which is below the keyboard,
close to your mouth. Make sure you are not covering the microphone
with your cheek or chin.
• Check the signal-strength
area with better coverage (see
I hear static or interference
Check the signal-strength
area with better coverage (see
If you're using a hands-free device enabled with Bluetooth
technology, try the following:
• Move your smartphone closer to the hands-free device. Audio quality
degrades as the distance between your smartphone and the hands-free
device increases. The effective range for a hands-free device varies
among manufacturers.
• Confirm that no obstructions, including your body, are between the
smartphone and your hands-free device. For example, move your
smartphone to the same side of your body as your hands-free device.
My smartphone seems to turn off by itself
Your smartphone has a power-saving feature that's set to turn off the
screen if it has been idle for one minute. You can change the auto-shut off
interval (see Set the interval for turning the screen off
If you restart your smartphone, wireless services, such as Wi-Fi and
Bluetooth, are automatically turned on if they were on before the restart.
However, if the smartphone can't determine if a wireless service was on
before the restart, that service does not automatically turn on (see
your smartphone on/off).
196 Chapter 14 : Troubleshooting
icon. If the signal is weak, try to find an
Signal strength is weak).
icon. If the signal is weak, try to find an
Signal strength is weak).
wireless
®
automatically).
My smartphone doesn't ring
• Make sure the
the switch, the ringer switch is turned off. Slide the ringer switch on.
• Check the ringtone volume. Open
the Ringtone Volume
• If you are using a ringtone you installed, open
and tap Ringtone. Tap the default ringtone for your smartphone. If
selecting the default ringtone solves the problem, the ringtone you
installed is not working properly. Delete the ringtone you installed from
your smartphone by following the steps in
USB Drive mode.
My smartphone doesn't vibrate
• Make sure the
the switch, the ringer switch is turned off. Slide the ringer switch on.
(The ringer switch needs to be on to test vibrate mode.)
• Make sure the vibrate settings are turned on:
• Open
• Under
• Under
Vibrate.
• Tap, hold and drag the
smartphone should vibrate, and the ringtone should play.
I am working with a support agent and need to find my IMEI
number
Do one of the following:
• Open Device Info
Turn
number is listed under Network.
• Open Phone
Tap .
ringer switch is turned on. If you can see the red next to
Sounds & Ringtones
slider to the right to increase the ringtone volume.
Delete files and folders using
ringer switch is turned on. If you can see the red next to
Sounds & Ringtones .
Ringer Switch Off, tap Rings & Alerts
Ringer Switch On, tap Rings & Alerts
Ringtone Volume slider in either direction. The
, tap More Info and tap Hardware. The IMEI
and enter *#06# on the dial pad or the keyboard.
and drag
Sounds & Ringtones
and then tap Vibrate.
and then tap Sound &