Toshiba Satellite P10 series User Manual page 145

Problem
Some CD/DVDs run
correctly, but others
do not
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem
You cannot access a
CD/DVD in the drive
Hardware and system checklist
Procedure
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs. Check
the CD/DVD's documentation.
Check the type of CD/DVD you are using. The drive
supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM: CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1,
Mode 2, CD-ROM XA Mode 2
(Form1, Form2), Enhanced CD
(CD-EXTRA), CD-G (Audio CD
only), Addressing Method 2
Check the region code on the DVD. It must match
that on the DVD-ROM drive. Region codes are listed
in the Optical media section in Chapter 2, The Grand
Tour.
If problems persist, contact your dealer.
Procedure
Make sure the drive's drawer is securely closed. Press
gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label facing
up.
A foreign object in the drawer could block laser light
from reading the CD/DVD. Make sure there is no
obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral cleaner.
Refer to Media care section in Chapter 4 for details
on cleaning.
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