Troubleshooting; Help With Activating Your Microcell - AT&T MicroCell User Manual

AT&T 3G MicroCell User Guide |

Troubleshooting

Troubleshooting
If your issue cannot be resolved via the troubleshooting steps provided in this section,
please visit att.com/3GMicroCell-Help

Help With Activating Your MicroCell

STEP 1 : Have you completed online activation?
WWW
NO: Go to att.com/3GMicroCell-Activate.
YES: Go to STEP #2.
STEP 2 : Is your power light fl ashing red?
NO:
Go to STEP #3.
YES: Return your MicroCell to the place of purchase for
replacement.
STEP 3 : Have you waited a full 90 minutes after completing
online activation and connecting your MicroCell to your
broadband connection?
MIN
NO: Please wait the full 90 minutes. Do not restart your MicroCell
prior to 90 minutes as this will delay your activation time.
YES: Go to STEP #4.
STEP 4 : Is your GPS light solid green?
NO: Refer to page 5 "What's the best location for the
MicroCell" for placement tips. Once you have moved the
device, wait 60 minutes for your GPS light to turn solid green.
In rare instances it may take up to 24 hours.
If you need to relocate your MicroCell beyond the reach of
your Ethernet cable, refer to page 14 "My Internet equipment
isn't near a window and I am unable to get a GPS lock" under
the second bullet.
YES: Go to STEP #5.
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or call AT&T Support at 1-800-331-0500.
STEP 5 : Is your 3G light solid green?
NO: Follow the steps below in order, until the 3G light is solid green:
• Make sure the address you used during online activation
matches the location of your MicroCell.
• Restart your MicroCell. Unplug the power adapter from the wall
outlet, wait 10 seconds, then plug it back in. Wait 30 minutes for
the 3G light to turn solid green. In rare instances it may take up
to 24 hours.
• Change to Alternate Connection on page 18, if you previously
used the "I have a network" connection on page 9.
• You may need to change your modem or router settings.
See the required fi rewall settings on page 25 or go to
att.com/3GMicroCell-Help.
YES:
Go to STEP #6.
STEP 6 : Does your 3G or 4G cell phone display "AT&T MicroCell" or
"AT&T M-Cell" on the idle screen (as shown below)?
NO: Follow the steps below in order, until "AT&T MicroCell" or
"AT&T M-Cell" appears:
• Make sure your cell phone is 3G or 4G capable and 3G service
is enabled in your device settings. The MicroCell only works with
AT&T 3G or 4G enabled cell phones.
• Restart your 3G or 4G cell phone. Turn your cell phone off and
then turn it back on.
• Make sure your 3G or 4G cell phone is on the approved user
list for your MicroCell. Go to
your settings.
YES: Your MicroCell is active and your device is connected successfully.
AT&T AT&T MicroCell
NOTE: Some mobile devices will display items differently.
att.com/3GMicroCell and manage
or
AT&T M-Cell
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