Troubleshooting; Help With Activating Your Microcell - AT&T MicroCell User Manual

AT&T MicroCell User Guide |

Troubleshooting

Troubleshooting
If your issue cannot be resolved via the troubleshooting steps provided in this section,
please visit att.com/MicroCell-Help or call AT&T Support at 1-800-331-0500.

Help with activating your MicroCell

STEP 1 : Have you completed online activation?
WWW
NO: Go to
att.com/MicroCell-Activate
and follow the instructions on the screen.
YES: Go to STEP #2.
STEP 2 : Is your power light flashing red?
NO: Go to STEP #3.
YES: Return your MicroCell to the place of purchase for
replacement.
STEP 3 : Have you waited a full 90 minutes after completing
online activation and connecting your MicroCell to your
90
broadband connection?
MIN
NO: Please wait the full 90 minutes. Do not restart your MicroCell
prior to 90 minutes as this will delay your activation time.
YES: Go to STEP #4.
STEP 4 : Is your GPS light solid green?
NO: Refer to page 5 "What's the best location for the
MicroCell" for placement tips. Once you have moved the
device, wait 60 minutes for your GPS light to turn solid green.
In rare instances it may take up to 24 hours.
If you need to relocate your MicroCell beyond the reach of
your Ethernet cable, refer to page 14 "My Internet equipment
isn't near a window and I am unable to get a GPS lock" under
the second bullet.
YES: Go to STEP #5.
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STEP 5 : Is your Network light solid green?
NO: Follow the steps below in order, until the Network light is solid
green:
• Make sure the address you used during online activation
matches the location of your MicroCell.
• Restart your MicroCell. Unplug the power adapter from the wall
outlet, wait 10 seconds, then plug it back in. Wait 30 minutes for
the Network light to turn solid green. In rare instances it may
take up to 24 hours.
• You may need to change your modem or router settings.
See the required firewall settings on page 23 or go to
att.com/MicroCell-Help.
YES: Go to STEP #6.
STEP 6 : Does your 3G, 4G or 4G LTE cell phone display "AT&T MicroCell"
or "AT&T M-Cell" on the idle screen (as shown below)?
NO: Follow the steps below in order, until "AT&T MicroCell" or
"AT&T M-Cell" appears:
• Make sure your cell phone is 3G, 4G or 4G LTE capable and 3G
service is enabled in your device settings. The MicroCell only
works with AT&T 3G, 4G or 4G LTE enabled cell phones.
• Restart your 3G, 4G or 4G LTE cell phone. Turn your cell phone
off and then turn it back on.
• Make sure your 3G, 4G or 4G LTE cell phone is on the approved
user list for your MicroCell. Go to
manage your settings.
YES: Your MicroCell is active and your device is connected successfully.
AT&T AT&T MicroCell
NOTE: Some mobile devices may display network provider information differently.
att.com/MicroCell
and
or
AT&T M-Cell
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